Contract Lifecycle Management: Stop Being Foxed by Your Suppliers

Daniel Ball, Director at Wax Digital, explains how organisations can minimise supply chain risk through effective contract lifecycle management.

Outfoxed Contract Lifecycle Management

Today’s businesses are increasingly reliant on global, multi-tiered supply chains. While they can contain the essential ingredients for competitive advantage, cost efficiency and innovation, supply chain complexity also contributes to greater supply chain risk.

Consequently, contract lifecycle management (CLM) has become progressively crucial to organisations as they attempt to keep track of suppliers and their sub-contractors. Analyst group Gartner claims that no organisation is immune to the complexities of today’s contracts, or the pace at which businesses operate in the global economy.

Regardless of the sector you operate in, for anyone with a growing and increasingly complex supply chain, CLM has become a critical business process.

Mitigating Supplier Risk

You don’t need to search very hard to find examples of organisations whose complex supply chains have caused them significant issues, affecting both their reputation and bottom-line. Tesco’s infamous horse meat scandal is a classic example of how uncontracted and unvetted suppliers can become part of your supply chain and cause unforeseen damage.

The store was left at the mercy of the public and the media for months after the scandal broke causing huge reputational damage and financial loss to the organisation. Unfortunately for Tesco, the complexities of its supply chain meant that visibility was restricted, and it was unaware that one of its suppliers was sub-contracting work to an unknown and unvetted supplier.

Supplier risk can raise its head in many forms. The importance of ensuring all your suppliers have the necessary certifications required to work with your organisation shouldn’t be understated.

It’s irrelevant whether they are supplying food, people, commodities, electronics, or complex mechanical parts. Take the construction sector as an example. A building company’s supply chain manager will diligently vet all contractors required onsite to ensure they have the necessary health and safety certificates and public liability insurance details in place, as part of the supplier on boarding process.

But when pressed could they honestly claim to know when each of these certifications is due to expire, and that when that contractor is next onsite, his certifications are all still in date? If the answer to these questions is no, then an organisation could find itself in a very vulnerable position if an accident occurs, and the contractor’s health and safety certifications have expired.

Contract Lifecycle Management & Legal Compliance

What’s more, new sentencing guidelines have been introduced to create a more consistent and proportionate approach to sentencing for those individuals or businesses convicted of health and safety, food hygiene offences or corporate manslaughter. These new guidelines mean that all organisations should be looking to assess risk, both internally and across their entire supply chain, to ensure standards are maintained at all times.

Legal compliance with legislation such as Sarbanes-Oxley or ISO standards can also be monitored as part of CLM. The healthcare, financial services and manufacturing sectors are all subject to compliance demands. Stiff penalties can be applied if an organisation is found to be non-compliant.

Contract Management Databases

Contract management databases play an essential role in ensuring organisations know exactly when their suppliers’ contracts are up for renewal. No-one wants a contract which is no longer valid for your current business needs to roll over for yet another year. As important as that is, arguably the main benefit contract management offers is complete visibility of supplier performance and compliance.

Moving all contracts to a secure, electronic contract management database enables an organisation to practice effective contract lifecycle management and keep a firm eye on its entire supply base – both direct and indirect.

A contract management database that hosts all of an organisation’s contracts, and details on the criteria (certifications, regulatory requirements and SLAs) that its suppliers are contractually obliged to meet, enables organisations to quickly identify specific types of supplier able to compliantly fulfil a project.

It also allows organisation to identify their business-critical suppliers, and ensure their necessary certifications are in place and that any KPIs agreed at the start of the contract are being met. Some systems can even offer visibility into tier two suppliers. This is extremely beneficial if your supply chain is becoming increasingly complex, and can help identify who your critical suppliers are sub-contracting to.

Visibility at Your Fingertips

The benefits delivered by CLM are undeniable as it becomes increasingly important that organisations ensure that their compliance procedures are in place. Contracts filed away, stuffed in drawers or indexed on a spreadsheet can’t issue an alert if they’re about to expire. Nor does it make life very easy if you’re looking to identify which of your suppliers has the right credentials in place to fulfil a certain role.

Storing all suppliers’ contracts in a secure, manageable database, that is quick and easy to access, ensures that you have supply chain visibility at all times. Should the time arrive when you need evidence to defend your organisation, or pinpoint the cracks in your supply chain, you’ll certainly be glad to have this level of visibility at your fingertips.

The Evidence Behind Using DPS in Procurement

Increasing use of Dynamic Purchasing Systems (DPS) could mean the end of frameworks in public procurement. But is there empirical evidence supporting the benefits of these systems?

Evidence for DPS

In the first part of this series, we discussed the benefits and drawbacks of Dynamic Purchasing Systems for public procurement. Some of the benefits discussed were:

  • Increased Competition and Competitive Pricing
  • Spreading and Minimising Risk
  • Bridging the Talent Gap

But what is the evidence for these benefits? And will this help to lead to an increased use of Dynamic Purchasing Systems in public procurement?

Research Findings

Research published by PwC in 2011 provides some empirical evidence regarding the use of Dynamic Purchasing Systems in the EU. At this time only 1.1 per cent of procedures were DPS, with the greatest use being in Greece and the Czech Republic. Where there was joint purchasing, DPS was used less and this could be one reason why take up in the UK has been low as there has been a focus on collaborative purchasing arrangements across the public sector.

Looking at the recent contract notices (including PIN’s) on Sell 2 Wales, Contracts Finder and Public Contracts Scotland, there is evidence that Dynamic Purchasing Systems are currently being used across the public sector to source a wide range of goods, services and works. From this crude research by far the most popular category to apply a DPS to is transport with the majority of these contracts being for home to school transport.

Transport accounted for 34 per cent of the DPS contracts that were found on the above mentioned sites. Other categories where there were several DPS contracts in place included Care (12 per cent) and works/maintenance (12 per cent).

From the research it was clear that DPS is more widely used in England than in Wales and Scotland. Only 4 of the 65 contracts found were in Scotland and Wales. Possibly devolution and the application of national purchasing policies which often promote collaborative purchasing has affected this.

There was evidence of the DPS being used across the various types of public sector organisations including central government departments, local authorities, housing associations and colleges. It was the local authorities that accounted for the majority of the DPS’s that were in place, this could possibly be due to their responsibility to provide the home to school transport that made up over a third of these contracts.

From the research conducted there were no examples found within the NHS, this could possibly be due to the low number of suppliers available for some specialised products.

Industry Case Studies

Two case studies give us a more in-depth look at the use of DPS. Local Authority 1 (LA1) had set up one DPS contract for home to school transport for children. Local Authority 2 (LA2) had set up three DPS contracts, the results here focused on the health services DPS. Both Authorities stated that greater access to new suppliers and allowing suppliers to enter the system at any time were the main reasons they had used the DPS.

This was particularly important to LA2, as the contract was for the purchase of a new category area, for which new suppliers regularly entered the market. For LA1 increased competition in the market was the driving force and an increased number of suppliers would help to achieve this.

Disadvantages stated by LA1 included the need for extensive training for buyers and the market place as well as the need to resolve IT issues quickly. On a similar note LA2 stated that the resource intensive nature of dynamic purchasing systems was a downside.

Both stated that they would consider using DPS again in the future; indeed LA2 already had more than one live DPS. LA1 noted that DPS is now considered as part of their category management approach and that the changes to the procurement regulations had assisted in this. LA2 considered dynamic purchasing systems to be a valuable procurement option.

It is difficult to tell if there has been an increase in the use of DPS since the regulations changed. All of the contracts that were found during the research process were procured after 2011 when the PWC research was published and this research only covers the UK. An analysis of the number of new DPS contracts advertised in the ten weeks before the regulation changes was compared with the number in the ten weeks after the changes.

In the ten weeks before there were eight new contracts advertised but in the ten weeks after there were thirteen. This does suggest that there could be an increase in the use of the DPS however it is very early days. What it does show however is an appetite amongst public sector professionals to use this type of procurement vehicle.

In Conclusion

The practise of adding or removing suppliers to a framework is not a stranger to our private sector colleagues. However, frameworks are entrenched in the culture of public sector purchasing and, more recently, the collaborative procurement vehicles that have sprung up. In terms of the affect of the new regulations, it is still very early days and so it is difficult to tell whether the changes will drive an increase in the use of DPS.

The benefits of using a dynamic purchasing system appear to far out weigh the disadvantages, if applied to a suitable category of spend. These tangible benefits could very well pave the way for Dynamic Purchasing Systems to begin to form a more prominent role in public sector purchasing strategy.

4 Ways Procurement Should Be Using Big Data

While it might be a difficult term to define, there are a number of practical applications for using Big Data.

Using big data effectively

In our previous article, we looked at defining (or rather, not defining) the term ‘Big Data’. Now we are going to explore the potential big data analytics and computing may hold for the procurement function.

There are a number of high-profile ways in which organisations are using Big Data. For example, hospitals and public health organisations are using Google’s search trends and history to predict future outbreaks of the flu and colds. You can read the details here and see the counter argument here.

The application of Big Data in the procurement space is a little less apparent, or at least, less well publicised. With that in mind, we’ve put together four ways that procurement could be using Big Data to its advantage.

1. Understanding supplier risk

By leveraging the vast amounts of unstructured data now available to organisations, procurement teams can get a far better understanding of their key suppliers.

Previously supplier information could be found through the media, suppliers’ websites and personal relationships with the people being bought from. Data mining allows procurement to go much deeper than this and provides an unbiased, opinionated view of their suppliers’ standings.

2. Uncovering new savings

In the same way that harnessing data allows us to understand more about our current suppliers, correctly utilised, it can also help procurement understand more about its supply markets and where it sits within them.

By understanding the global supply market at a more granular level, a whole new set of opportunities to uncover savings is opened up. These savings can come about either through direct pricing improvements or through new innovative solutions.

3. Predicting negative external factors

In the past, Big Data has been used to predict unforeseen weather events with varying degrees of success. However, many organisations and governments are investing heavily in this technology.

These insights and predictions would, understandably, garner strong commercial interest, particularly from procurement teams looking to understand just how exposed their supply chains are to both natural, and man-made, disasters.

4. Opening up collaborative supplier projects

Understanding and using Big Data means understanding a category more clearly. Organisations that are able to get this level of understanding are in a position to open up conversations around innovative solutions.

The critical part of this is that transparent relationships with suppliers must exist first. The companies can then work together to solve problems and benefit from opportunities, even if some of these opportunities are not even visible yet.

In our next article, we’ll be be looking for some real life procurement examples where Big Data has been leveraged successfully. If you know of any great examples, please get in touch.

Big Data will be one of the themes discussed at the Big Ideas Summit on April 21 in London. Tell us your Big Data story and pose questions for our experts on this subject by registering today.

Unifying Procure to Pay: A Leadership Challenge for the CPO

It might seem obvious, but removing silos in the procure to pay process can ensure spend optimisation. But it’s people, not technology, that hold the key.

Silos Procure to Pay

Imagine you were just elected mayor of your city, with a mandate from the voters based on an ambitious agenda that includes cutting costs. You’ve promised to streamline programs, increase transparency and work to a set of measurable success criteria which you laid out in your campaign.

You know there will be challenges. But, when you roll up your sleeves and get to work, you start to have some rude awakenings.

You realise there’s a section in the city that has its own budget and runs its own services, because it’s in a special tax jurisdiction. And there’s a powerful labour union that dictates wages, job duties and hiring across the city.

You also find you can’t get accurate reports because data resides in separate systems that don’t talk to each other – and neither do the people who run them. You realise that, more than anything, the bureaucracy and the politics that have grown up around it are what shape how business is done.

The success of your initiatives, and the city as a whole, are your responsibility, and you’ll be held accountable. But you don’t have full visibility into, or control over, what happens. Accomplishing your goals under these circumstances is going to be a real leadership challenge.

Mayor of Spend Management

That’s what it’s like being the head of a procurement organisation today. You lead the official buying organisation, but the employees in your organisation will buy based on the easiest process available to them. If there’s a contract in place and you make it easy, they’ll buy against the contracts you’ve negotiated. If not, they’ll buy what they need on their p-card or credit card, and expense it. Or they’ll go out and make deals on their own and an invoice will just show up.

But spending is spending, no matter how it happens. It all ends up in accounts payable (AP) and the bills get paid. When it comes in through the front door, you have the opportunity to manage and optimise for cost and compliance. But there are also side doors – multiple independent buying processes – for things to get bought and paid for without you knowing it in advance.

This is also a leadership challenge, and one that most procurement leaders face. There’s no one who is accountable for all of the company’s spending. Everything goes through AP, but by the time it gets to them, the money’s already been spent, so they’re just focused on effectively managing the payment process.

The whole spend management process – invoicing, expenses and procurement – should be united under one leader responsible for optimising all of the company’s spending. This head of procure to pay, or chief spend officer, would manage the spend management organisation to a shared set of KPIs.

The Missing P: People

This is not a new idea and it makes sense to most of us. We now have the tools – modern, easy to use spend management suites – to streamline the process from end to end and enable data sharing to make each part more efficient. For example, everybody’s expensing the new iPad? Procurement gets an alert: Hey, maybe you should source that.

What has made this such a tall mountain to climb isn’t the lack of technology to support a unified process. It’s that most organisations don’t have alignment of their people. Even the best technology won’t fix everything if procurement and AP aren’t working together and aligned to the same goals.

Bringing the people together is a perfect leadership challenge for procurement to take on.

Think about it. Over the past few decades, the profile of the procurement profession has been rising. The average level of education and certification has been rising. The amount of spending that they’re managing is increasing. Procurement departments took centre stage during the great recession—not just cutting costs, but leading new strategic initiatives for their companies.

There’s a feeling in procurement that the profession hasn’t yet achieved the status it deserves. There’s still a lot of talk about striving to be seen as strategic, and to have a seat at the table with top leadership. Striving to ascend, as Tim Cook did at Apple, from procurement to CEO.

Executive Level Challenge

Here is your chance. We know there’s huge business value that companies can achieve from uniting procurement and AP in the procure to pay process – value far greater than the sum of automating each separately.

The world is changing faster than ever, and becoming more connected. In the consumer world, we have visibility and data everywhere; in the business world, not so much. You can see your Uber approaching on your smartphone but you can’t see where your invoice is in the payment cycle.

Your watch or wristband can tell you how many steps you’ve taken today, but you can’t tell how many orders have been placed against a contract. Your dishwasher can order its own soap from Amazon, but employees in many companies can’t even figure out the best way to buy a stapler.

Businesses need to achieve the same levels of visibility, efficiency and control in every area of their business in order to meet rising expectations and to stay competitive. A unified, automated spend management operation does that for spending.

If procurement wants to ascend to the heights it aspires, it can show leadership by spearheading the effort to tear down the silos between buying and paying so that someone, a chief spend officer, a head of procure to pay, a head of business services – it really doesn’t matter what you call them – can finally be responsible and accountable for making sure all of spend is optimised. Someone can finally be mayor of spend city.

Coupa are one of the sponsors of the Big Ideas Summit, to be held in London on April 21st. If you’re interested in finding out more, visit www.bigideassummit.com, join our Procurious group, and Tweet your thoughts and Big Ideas to us using #BigIdeas2016.

Don’t miss out on this truly excellent event and the chance to participate in discussions that will shape the future of the procurement profession. Get Involved, register today.

Social Media Clinic – You Asked, We Answered

Our Social Media Clinic gathered some common issues from attendees about social media. We aim to set your minds at rest with these answers.

Social Media Clinic

Procurious were lucky enough to attend the eWorld Procurement and Supply Conference in London at the beginning of March, where we ran a social media clinic. Despite looking like we were just having a good time (which we were…), there was a more serious side to our day.

We are huge advocates of social media in procurement, and we want to help as many procurement professionals get as much from social media as possible. However, professionals still have so many unanswered questions about social media, leading to many of them avoiding social media in their professional lives.

We were given a number of questions and issues on the day at eWorld, about all aspects of social media. We’ve done our best to provide answers to them here.

The Social Media Clinic in Action
The Social Media Clinic in Action

General Tips and Advice

Our first set of issues relate to general social media use, not specifically linked to one platform.

  • Struggling to find interesting content

There is a world of great content on social media, you just need to know where to look. Procurious publishes new content to its blog daily, and there are other influencers and experts in procurement who share their knowledge across various platforms.

Check out Procurious’ top influencers list, as well as this one from Vizibl for suggestions on who to follow. You can also set up Google Alerts and get all the top procurement and supply chain stories delivered daily, straight to your inbox.

  • Struggling to Attract, Retain & Interact with Followers and make my voice heard

There is no hard and fast rule on how to attract and retain followers on social media. The best thing you can do as an individual is to keep sharing great content and thought leadership, and people will be interested in what you’re saying.

If you want to make your voice heard, think about the topics that you are passionate about, or things that only you can say. Followers interact more with a genuine voice, rather than one copying what someone else has done. You can build influence by taking part in discussions and sharing your views.

Think about sharing content from followers, or people you follow, and using tagging on platforms such as LinkedIn and Twitter to start a conversation with an individual or Group.

  • Should I have all social media platforms for my business?

You’re probably better off working out which platforms suit your business best, and which ones you can make the most of. If you are sharing images, then Instagram is worth trying. If you’re creating video or audio content, then try Periscope or YouTube.

Try looking at one or two platforms to begin with and maximise your offering for followers. There’s nothing worse than a half-hearted effort on a social media profile. You take that risk by spreading yourself across all of the available platforms.

LinkedIn

  • How can I improve my LinkedIn profile?

Take a look at our top tips for social media profiles here. Make sure you have a good photo, that your information is up to date, and talks about achievements, rather than responsibilities. It’s worth investing the time in getting your profile up to scratch.

  • Is LinkedIn just for job seekers?

Not at all. It’s a great tool for recruitment and marketing, but that’s by no means the only thing you can use it for. Make use of the site for global networking, connecting with like-minded individuals, and sharing content.

If you’re worried about it being too recruitment heavy, then a more niche network, like Procurious, might be what you’re looking for.

  • Is it ok to ask people for advice over LinkedIn, if I don’t know them?

Absolutely. LinkedIn is first and foremost a networking tool. You can ask people for help, advice and their opinions. They will choose whether or not to respond. We’ve found that people are very willing to share their knowledge if you are asking for the right reasons.

Twitter

  • How to use hashtags (to find followers and relevant content)

Hashtags have been set up on Twitter to help you search more easily for content and people. Unless you are planning on using a hashtag a lot, it’s better to use existing ones, rather than creating your own.

There are hashtags for both #procurement and #supplychain which will lead you to good content, up to date news, and good people to follow. If you have a particular area of interest, hashtags can also help you attract followers.

  • How many times per day is it acceptable to tweet?

This is up to you. Most advice will recommend tweeting between 5 and 8 times per day. Make sure you don’t just keep tweeting the same things, as this is likely to drive followers away. Keep it interesting, relevant, use the correct hashtags and maybe some images, and you’ll find the right balance for you.

Facebook

  • How can I use Facebook more effectively for business?

Facebook might not be a great platform for your business, particularly used in isolation. We’ve found that the best way to leverage the site is by using their advertising and targeting a specific audience to raise awareness of your business. There are good tips on Facebook itself, and you can have a look at these for information.

There you have it. This is by no means a comprehensive list of the questions people have, but hopefully it’s enough to allay some fears and get you started on social media.

Social Media Clinic Scribe by the fantastic Abbie Burch
Social Media Clinic Scribe by the fantastic Abbie Burch

The Procurious team would love to help you out if you have a question or issue on social media. Also, if you want to run a social media clinic for your organisation, get in touch!

My Advice for Finance Professionals (and Others)

My advice for up and coming finance professionals? Don’t get stuck in your silo – get out and collaborate.

Advice for Finance Professionals

When someone asks you for your opinion or advice to pass on to young professionals, it’s often tricky to narrow down your thinking to two or three bullet points. When these professionals working in a different business function, the job gets that little bit harder still.

However, there’s not as much difference between Procurement and Finance professionals in the early stages of their careers. So, based on my own experience, I have put together my top three pieces of advice for new professionals (whether they are in Finance or any other profession).

  1. Avoid a Silo Mentality

Maybe the most important piece of advice I can think of, hence why it’s come first. In the early part of my career, there was nothing more frustrating than trying to explain what procurement did, and why we added value to the business.

We worked closely with other functions, such as Design, Manufacturing, and Finance, but always had the same conversation why we needed to be involved at all. If you’re going to fully understand the business, then you need to get out of your functional silo and meet other people, discuss their roles, and work out how you and they fit together.

The relationship between Finance and Procurement is key to the smooth running of a number of critical operations. From supplier selection and qualification, to invoice payment, these operations will run much more efficiently with better communication and a good relationship.

If you step outside your silo, you’ll probably find that other people are willing to do this too. 

  1. Share your Experience

Procurious founder, Tania Seary, has frequently spoken about the importance for procurement to flex their collective muscle and create a community of practice. The same could be said about creating a community of finance professionals.

Quandl’s tips for being a great analyst highlight spotting patterns and finding out the ‘why’ behind the numbers. A great way of doing this is to get out and talk to people, be it others in your profession, or others around your business. Discussing tools and apps that you and others have found helpful could make all the difference.

The chances are fairly high that someone, somewhere, will have come across a similar situation in the past. They might even have a solution for it too, and they’re probably willing to share their experience and knowledge to help out others.

Your experience is valuable too, no matter the stage of your career. Find time to note down specific issues you have had, who you spoke to, how they helped, and your eventual solution. Share this with your fellow professionals, and you’ll start to build both profile and influence. One of the great ways to do this is via social media.

  1. Leverage Social Media for Your Brand

Social media is just as important for your professional life as it is for your personal life. There are a number of great platforms available, each offering a different way to build your personal brand.

In business now, many people think that if you don’t have your own online profile, you don’t really exist. Both recruiters and employers will use social media to learn more about you as an individual – whether it’s to check your employment history against a CV you have submitted, to understanding what makes you tick as a person via social media posts.

The best thing is, it only takes 10-15 minutes each day to stay up to date.

Telling people what you are doing, reading relevant content from industry publications, listening to a great podcast – all of these can be done on your way to work, or over lunch. Once you’re in a routine, it’s easy to maintain your social media presence during the day.

By doing this, you’re raising your own profile and starting to build influence, as well as gathering knowledge that will help in your day-to-day work.

And whether you are Finance professionals, or Procurement professionals (or others), this will certainly stand you in good stead as your career progresses.

Why Big Ideas 2016? There’s an Infographic for That

Not sure why you should register for Big Ideas 2016? We’ve pulled all the information you need into one easy to share infographic!

Big Ideas 2016 Infographic

Need more convincing? Check out the high calibre list of thought leaders and keynote speakers, including:

  • Tom Derry, CEO, Institute for Supply Management
  • Christopher Sawchuk, Principal & Global Procurement Advisory Practice Leader, The Hackett Group
  • Gabe Perez, Vice President of strategy and market development, Coupa
  • Elizabeth Linder, Politics & Government Specialist, Facebook EMEA
  • Nik Gowing, Visiting Professor at King’s College and co-author of ‘Thinking the Unthinkable’
  • Lucy Siegle, Journalist and broadcaster, The Observer
  • Peter Holbrook, CBE, Chief Executive, Social Enterprise
  • Lucy Harding, Partner and Head of the Global Procurement & Supply Chain Practice, Odgers Berndtson
  • Martin Chilcott, Founder and CEO, 2degrees
  • Dapo Ajayi, Chief Procurement Officer, AstraZeneca

We’ve seen some of the ideas that our speakers will be discussing on the day, and believe us when we say, you do not want to miss out.

In the next few weeks, we’ll be introducing you to all of our speakers and giving you some previews of their key themes and topics. The best way to stay up to date? Register for the event now!

How you can take part

The Big Ideas Summit is open to all Procurious members. It doesn’t matter where you are in the world, we want you to help shape the agenda. Register your attendance in our Procurious Big Ideas 2016 Group.

On Twitter? You can also submit your questions by tweeting us @procurious_ using the hashtag: #BigIdeas2016

You can also stay up to date, and get involved in real time, LinkedIn or Facebook, also using the hashtag #BigIdeas2016.

For more information about the day head on over to our bespoke event site at www.bigideassummit.com.

Don’t miss out on this truly excellent event and the chance to participate in discussions that will shape the future of the procurement profession. Get Involved, register today.

What Can National Apprenticeship Week Do for the UK Economy?

Last week was National Apprenticeship Week in the UK. The National Apprenticeship Service uses the week to raise awareness of the fantastic benefits apprenticeships can offer to business, employees and the wider economy.

UK Apprentices with Sajid Javid, Secretary of State for Business, Innovation and Skills
UK Apprentices with Sajid Javid, Secretary of State for Business, Innovation and Skills

It’s great to see UK businesses embracing National Apprenticeship week. Despite the popularity of apprenticeships waning in recent years, the National Apprenticeship Service (NAS) are committed to providing opportunities and relevant training for businesses and employees. The most obvious positive is that more jobs are created for those who wish to have training and gain skills and experience within different industries.

The UK isn’t the only place to be positively addressing employment issues this week as New Zealand celebrated an end to zero-hour contracts.

On the flip side, it was revealed that Nigeria have the onerous task of needing to find 40-50 million new jobs to cater to their growing economy.

National Apprenticeship Week

Apprenticeships can provide so many opportunities to different stakeholders including work opportunities and training to employees and employers. National Apprenticeship Week seeks to change the common misconceptions about apprenticeships consisting of low-skilled and badly paid roles and being non-advantageous to employers. The reality is quite the opposite with 1,500  different jobs available across 170 industries.

Unfortunately, many companies don’t realise all of the advantages they can reap from implementing an apprenticeship scheme. For example, as of April 2016, businesses will not have to pay National Insurance for apprentices under 25 years of age.

Whilst many businesses, including CIPS, already have schemes in place, National Apprenticeship Week raises awareness to those that don’t and organisations like the NAS can help to put these in place and expand existing schemes.

The UK Government have committed to improving the apprenticeship system by creating three million new apprenticeships by 2020. The UK, and other nations, should be taking a leaf out of Germany’s book, where apprenticeships are integral to the education system.

Germany has implemented a dual system whereby apprenticeships combine theoretical training with hand-on practical experience in the workplace funded by employers. They also have a highly effective assessment process for candidate selection.

It would be fantastic to see the UK succeed in emulating Germany’s apprenticeship system. National Apprenticeship Week seems like a good place to start.

Zero Hour Contracts in New Zealand

Zero-hour contracts have sparked controversy in recent years and many have campaigned to put an end to them. Those against the contracts claim that they are unfair, exploitative, and only benefit an employer, who can avoid paying for things like annual leave and leave and sick days.

Some, however, would attest to the benefits of the zero-hour contract, arguing that it allows flexibility and minimum commitment. They can certainly come in use to those solely seeking part time work, such as students who might benefit from having weeks at a time with no work hours.

New Zealand has clamped down on the contracts this week as their parliament unanimously voted to abolish them. Having initially sought to only moderate the contracts, the country have now officially banned them altogether.

The Unite trade union, which has named and shamed fast food employers as users of zero-hour contracts, has strongly welcomed the move having campaigned for this result since 2003.

It will now be obligatory for all employers in New Zealand to contract employees with at least some guaranteed hours.

Nigerian Job Shortage

This week, the World Bank released a report which states Nigeria needs to create between 40 and 50 million jobs to sustain their rapidly growing population.

The report, which explains how only a tiny proportion of the country’s population is currently benefiting from high growth emphasised the importance of implementing more relevant technical and vocational education and training.  As ever, it is the women who are most affected by job shortages as there few job options for them.  

It will also be crucial to raise the productivity of agriculture by increasing access to markets, inputs, credit, and technology.

At the moment, a North-South divide is emerging because the northern regions have more difficulty accessing education and employment.

Kathleen Beegle, world bank lead economist said “Nigeria is facing a real challenge when it comes to creating enough good jobs for the many new entrants to the job market.”

We’ve been keeping up to date with all of the procurement news this week. Here’s what has been going on…

Supply Chain Salaries in UAE

  • According to a report by recruiter Morgan McKinley, supply chain professionals are likely to see salaries rise by 4 to 6 per cent in 2016.
  • This is due to increased investment in manufacturing capability in the Gulf region and, with it, the rising prominence of the region’s supply chain professionals.
  • In the UAE and Saudi Arabia, for example, warehouse and distribution managers are in particularly high demand, as there has been strong growth in manufacturing and distribution.
  • According to the report, the outlook for salaries beyond mid-2016 is heavily dependent on oil prices.

Read More at Supply Management

Wildlife Trading

  • Some 40 companies across shipping, airline and transport industries – members of the United for Wildlife Transport Taskforce – signed an agreement at Buckingham Palace on Tuesday which aims to block transportation routes for the illegal wildlife trade.
  • The move could mark a significant milestone in preventing the illegal wildlife trading industry, which according to United For Wildlife is valued at up to $20 billion per year.
  • The initiative also has the backing of key global lobbies such as the WWF.
  • Prince William, who is backing the initiative, said “We have faced up to the fact that if current trends continue the last wild African elephants and rhinos will be killed before my daughter Charlotte’s 25th birthday.”

Read More at Supply Management

UPS Alternative Fuel Investment

  • UPS has announced plans to build an additional 12 compressed natural gas (CNG) fueling stations and add 380 new CNG tractors to its growing alternative fuel and advanced technology fleet.
  • The company is working to meet its goal of logging one billion miles with its alternative fuel and advanced technology fleet by the end of 2017.
  • They plan to use a Rolling Laboratory approach to determine the right alternative fuel solutions to meet the unique needs of route-specific driving environments.
  • UPS was one of the initial 13 leading companies to take the Obama Administration’s American Business Act on Climate Pledge, committing to reduce greenhouse gas emission intensity 20 percent by 2020.

Read more at Supply Chain 247

Why Food Procurement Can Help Climate Change

  • Estimates suggest that food and drink production and distribution contributes 20 per cent of UK carbon emissions every year and is the leading cause of deforestation, land use change and biodiversity loss.
  • It also accounts for 70 per cent of all human water use and is a major source of water pollution
  • The UK Government recognises that procurement can have a considerable impact on the environment. As a result it has introduced the Government Buying Standards.
  • The standards include a set of minimum mandatory standards for inclusion in tenders and contract performance conditions, and apply to all aspects of Government procurement, which of course includes food and catering services.

Read more at Public Health Matters

Dear Boss, I Quit! Why Good Leadership is Key

Looking for the real reasons your staff are leaving? Instead of focusing on the ‘business’, you may want to take a look at your leadership.

I Quit - Leadership Key

This article was first published on Boxchange.

I’m sure that you, like me, are saddened every time someone in your team has resigned, (apart from the one or two rare exceptions when I have actually danced a celebratory jig around my desk, but that’s for another article!).

Mostly, my natural reaction has always been a human one I suppose. “Why would they do that?” or, “What’s wrong with them?” or even, “The fool must be leaving for money!”

But as the years rolled by I have become much wiser.

Lack of Leadership

Experience tells me that people don’t change jobs solely for money, and they almost never resign on a whim or in a fit of anger. People joined your company because they believed it was right for them, and they desperately want it to be right.

However, something, at some point, makes it wrong and if you are able to uncover their real reasons for leaving, and you should, you will find that it’s not ‘the company’ they blame. It’s not the location, or the team, or the database or the air-conditioning…

…it’s the leadership!

Of course they very rarely use that word. They may not mention management at all.

Instead they talk about “morale,” or say “communication is poor”, and, when they express frustration at the lack of clarity for their career progression, they are telling you that it’s the leaders they are leaving. After all, leaders are responsible for morale, communication and career path.

Discover the Real Reasons

And don’t be fooled by the results of your employee engagement survey – they rarely get to the heart of the matter. A ‘company’ is just a legal entity and a ‘business’ is simply a building containing a collection of desks and computers. No one resigns because of that.

It’s the decisions, the motivation, the atmosphere, the ethos, the support, the training, the vision, the inspiration and the direction set by the leadership that your employees will follow…or leave!

Take the time to have an honest look at your business or department without further delay. If you’re losing too many people, (or have high absenteeism), you need to discover the real reasons why.

If you’re not sure how to get to the root cause then ask. My colleagues and I are happy to offer our free advice, and it could transform your performance and results in 2016.

Boxchange offers a fully integrated business change solution that fits almost every conceivable change challenge your business may, or is currently facing. We focus on delivering value, return on investment & ensure effective knowledge transfer throughout.

Creating a Strategic Procurement Function

Procurement’s Change Makers – The challenges of creating a strategic procurement function in a diverse investment company in the Middle East.

Dubai - Strategic Procurement

This article is part of the Future Purchasing ‘Change Makers’ series.

Cory Thwaites - Strategic ProcurementIn the second in our series of articles profiling procurement’s ‘Change Makers’, we spoke to Cory Thwaites, Executive Director of Procurement for Tecom Group, the leading  developer and operator of free zone business parks providing a home in Dubai for over 4,600 businesses & representing a total workforce of 74,000.

Cory shares his experience in the changes needed to create a strategic procurement function within this diverse, capital intensive and services orientated organisation.

Lack of Strategic Procurement

I joined Tecom Group, which is part of Dubai Holdings in April 2015. The procurement team size had dropped by 30 per cent with no clear procurement procedures or process in place. In fact, only one person had any formal procurement experience. Each individual handled purchasing, negotiation and order placement, so there was no specialisation or delegation of duties.

Lack of procurement strategy was creating problems with suppliers and stakeholders. It was also holding up the entire business. For example, the tenders committee (which approves projects over AED 1 million) could take more than a week to convene. Add this to lots of other red tape, and it was clear that Procurement was stifling, rather than supporting, the business.

Initially, I sought advice and feedback from the other senior executives. Next, I structured the procurement department into strategic sourcing and operations teams. Then I presented my plan for a sourcing and operations focus to the board. Getting sign-off on this new strategy from the CEO in June was the turning point.

Bridging Knowledge Gaps

I transformed the existing team by bridging their knowledge gaps. A six-week bespoke training programme featured a day of group training and another for one-to-one coaching. This really helped my team understand aspects like opportunity analysis and even basic spending analysis.

The big challenge came with evaluating suppliers. There had been no financial checking or reference calls and stakeholders simply worked on their own instincts. We implemented a scientific evaluation process with key metrics including pair’s analysis.

I’m proud to have kept the team together. Two colleagues were offered jobs elsewhere but chose to stay because they recognise how much procurement is transforming from a tactical to a strategic function.

Future Aims

Two of my ongoing aims are to improve CSR and to develop a supplier relationship programme, particularly within the thriving construction market.

There are a number of organisations in Dubai who are at least five years behind European procurement culture and best practice. My advice to succeed in the UAE is to be patient and recognise the potential skills shortage.

You need senior leaders to follow your vision, too – so promoting the benefits of procurement is vital. Also, be prepared to roll up your sleeves because talking a good game isn’t enough.”  

Working with Cory, we have seen how he has embraced this new role with vigour and relish. His practical attitude, ability to listen to people and willingness to roll his sleeves up to solve the little problems for his team and the big problems for his customers is key to the progress that he is making in this difficult environment.

Future-Purchasing-Change-MakersDo you have experience of creating a strategic procurement function in a diverse organisation? What works and what doesn’t work? Let us know in the comments below.. 

If you would like to appear in our Change Makers series then contact Anna Del Mar for details here .