30 Under 30 Stars Prove This Enduring Stigma Is Disappearing From the Profession

Procurious uncovers the five factors in common across this year’s inspirational group of 30 Under 30 Supply Chain Stars.

Delivering over $20 million in cost savings, building a new procurement function from scratch and creating a cutting-edge suite of analytical tools are among the outstanding personal achievements of 30 young professionals named winners in the ThomasNet and Institute for Supply Management (ISM) 30 Under 30 Rising Supply Chain Stars Program.

This award shines the spotlight on a trend that is taking place in companies large and small all over the globe, where Millennials are being asked to step into senior roles earlier than expected in order to fill the vacuum created as an entire generation of Baby Boomers retires.

The generations in the middle, X and Y, are also moving into executive roles, but the problem is that there simply aren’t enough of them to do so. That’s why Millennials are leap-frogging through the ranks in nearly every profession – including procurement and supply management.

This year’s 30 Under 30 winners have been chosen for unique achievements that are particularly impressive so early in their Supply Chain careers. There are, however, five factors that are held in common across the group.

  1. They’re not afraid to change roles and companies

This year’s group of 30 Under 30 winners provides further proof that any remaining stigma around frequently changing roles (or to use the disparaging term, “job-hopping”) is rapidly dissipating in the profession. Rather than being seen as damaging to procurement or supply career prospects, working across different organisations or varying roles within the same organisation is now recognised as an enriching experience that brings crucial diversity to any team.

Flex’s Elizabeth Richter, for example, completed internships at MeadWestvacso, Kohl’s and Cisco before landing a plum role as chief of staff for the CPO at Flex, a company that she calls “supply chain heaven”.

Examples abound among the 30 winners, with similar stories of experience across multiple companies, while a small handful have remained at a single organisation from graduation to the present day.

  1. They’ve all had experience on strategic projects

In general, the 30 Under 30 have rocketed beyond the role of purchasing officers impressively early in their careers. These winners are all strategic procurement and supply professionals, and are being recognised for more than just achieving cost savings but for driving truly game-changing projects. Megawatt Winner Charlotte de Brabandt, for example, successfully coordinated a global team at Johnson & Johnson to find a single global service provider to assist with global energy procurement for 920 sites across three continents. Google’s Neta Berger managed the daily war room meetings that focused on resolving immediate supply shortages after the 2011 Japanese earthquake and tsunami while she was at Cisco.

At Google, Berger has managed materials for international expansion into seven countries of the Google Home and Google Wifi products and was tasked with mitigating risk for the Google Home Mini.

  1. BUT… they still generate significant cost savings

If someone were to total up all the cost savings these young professionals have won for their companies, the figure would prove once and for all the true dollar value of a top-performing procurement professional. For example, United States Steel Corporation’s Chelsey Graham (age 27) drove $20 million in cost improvements with a single high-visibility project with manufacturing stakeholders, while Madeline Martin (Mars Petcare) has saved an estimated $14 million in her short time with the company.

Every one of the 30 Under 30 winners has a similarly impressive cost savings achievement under their belts, demonstrating that while a strategic lens is important, it’s also vital to retain focus on the bottom line.

  1. Falling into the profession is no barrier to success

Is the fact that many people move sideways into supply management the profession’s greatest strength, or weakness? ThomasNet reports that 60 per cent  of the 30 winners planned on a career in supply chain. The winners include a former attorney, a mechanical engineer, a civil engineer, a technology entrepreneur and even a former chef.

Backgrounds like these can only serve to enrich procurement and supply management team skill-sets, especially when combined with the skills of professionals who have a “pure” professional and educational background in supply management.

Megawatt Winner Charlotte de Brabandt, for example, did not originally plan on pursuing a career in supply chain, but soon discovered the opportunities that the profession could offer. “It quickly became a clear career choice for me [after I’d] led a few supply chain projects in different fields of strategic procurement, project procurement, logistics and quality,” she told ThomasNet.

  1. Some organisations are producing 30 Under 30 winners every year

For those of us who have observed the 30 Under 30 program since its inception, a pattern is beginning to emerge where certain organisations have produced supply chain stars nearly every year for the past four years. These companies, including USSC, Johnson & Johnson, DuPont, Dell and the United States Postal Service, are not only talent magnets in the profession but are gaining a reputation for being fantastic supporters and promoters of their top performers in supply management.

In a previous interview with Procurious, ISM CEO Tom Derry talked about the importance of coaching trees in the procurement and supply management profession.

“Sometimes it’s companies, sometimes it’s individuals”, he said. “Certain CPOs have gained a reputation for coaching and developing people who have subsequently left, and gone on to make their mark.” Their organisations benefit by being seen as an employer of choice for top procurement talent, and the CPOs themselves benefit from the dynamism and vitality of a team made up of the brightest the profession has to offer.

Learn more about ThomasNet and ISM’s 30 Under 30 Supply Chain Stars program here.

Procurious will catch up with the 30 Under 30 winners at the Institute For Supply Management’s flagship event, ISM2018 in Nashville, Tennessee. Learn more about the ISM 2018 Emerging Professions Experience: http://ism2018.org/2018events/emerging-professionals/

How Your Network Can Turbocharge Procurement

Networks have the power to transform procurement teams and turbocharge the businesses they link together. So how do you get the best value from your network?

Since you’re here reading Procurious, I can already tell you appreciate the value of networks.

And you’ve probably realised that the wider your network of professional connections, the greater its value to you.

This network effect, where the benefit of a product or service increases as more people use it, has fuelled the growth of leading Internet companies for decades.

In procurement as elsewhere, networks enable participants to reach across the world, think big, and magnify their impact.

Meanwhile, as networks embrace cloud-based technologies, they allow buyers and suppliers to think even bigger — and to make an exponentially greater impact on the buyers, sellers, and ultimately customers who rely on them.

As innovations like artificial intelligence, machine learning, the Internet of Things, and blockchain reshape entire industries; networks are becoming not only faster but actually smarter at drawing meaningful insights from sprawling troves of seemingly unrelated data.

Envisioning the world as it could be…

In the process, these advances are helping procurement professionals to envision the world not just as it is, but as it could be — including their own role in it. When cloud-based applications take on many of the function’s day-to-day tactical activities, they free up procurement professionals to focus on strategic priorities such as strengthening supply chain resilience, safeguarding the brand from third-party risk, and cultivating new sources of innovation.

As a result of this digital transformation, procurement is evolving from its traditional role of generating cost-savings to fostering collaboration and, ultimately, driving much of the strategic value that fuels growth.

What does it mean to a business — to all its trading partners and other stakeholders — when, for the first time, cognitive insights allow it to get ahead of problems before they occur?

The implications extend well beyond operational risk. Consider the reputational risk associated with forced labour upstream in one’s supply chain. A network instills confidence across the value chain when it offers visibility not only into inventories, cycle time, and turnover ratios but also into the criteria that gauge whether a trading partner’s brand values align with one’s own.

Does a supplier have, for example, the governance structures in place necessary to root out forced labour, human trafficking, and inhumane working conditions? Customers and investors alike demand transparency into all these factors, and networks provide a comprehensive, real-time glimpse to simplify compliance. The result is peace of mind when advances in machine learning provide buyers and suppliers with options instead of data so that they can create ethical, sustainable supply chains, all while extending their competitive advantage.

At its best, technology enhances our business relationships, our personal ones, and the quality of all our lives. Yet, as anyone who’s ever experienced a hard-drive crash can attest, technology can sometimes serve at cross-purposes to this goal.

The same holds true for the software industry. The world’s most powerful networks can evaluate immense amounts of information, but unless they’re designed with the customer in mind they may as well possess the processing power of an abacus.

Procurement professionals have every right to expect that the network they rely on be intuitive, reliable, and — above all — consistent in delivering on their promises.

Does yours?

Demand it!

SAP Ariba’s James Marland, Vice President, will be speaking at Big Ideas Summit in London later this month. To find out more information and register to attend in person or as a digital delegate visit our dedicated site. 

This article was originally published on LinkedIn. 

4 Realities of a Cloud Spend Management Implementation

Implementing new tools and systems is enough to make the bravest of procurement pros shudder with dread. So what are the four biggest risks associated with cloud spend management implementation…

With a wide array of cloud-based applications on the market, many organisations are saying goodbye to out-dated, legacy systems and adopting new Software as a Service (SaaS) solutions. These tools are changing the game in spend management, providing companies with increased visibility across all areas of spending and identifying new opportunities to drive cost savings.

However, despite all of the obvious benefits associated with these cloud systems, implementing a new tool across an enterprise can still be very challenging. For example, change resistance is often problematic when it comes to encouraging end users to utilise new systems. Without proper planning, you risk running into multiple issues that could derail the process and prevent a successful implementation.

Below are the top four risks associated with implementing cloud-based spend management solution:

  1. Getting Suppliers On Board

To successfully implement a new spend management solution, supplier enablement is imperative. The amount of work that’s necessary to get all of your suppliers on board with the implementation is commonly underestimated. In order to get it right, you should develop a supplier enablement strategy that carefully outlines each step of the process. Make sure you clearly communicate all of the changes that will take place, what your expectations are for suppliers, and how implementing the new tool will improve day-to-day workflows.

  1. Navigating the Integration

Don’t believe all the hype that you hear during sales demo—take everything with a grain of salt and follow up with questions about the integration process. Even if the integration sounds simple, remember that somebody has to do the work. There are several things to address regarding integration: Who is doing the mapping and file transformation? Which Enterprise Resource Planning (ERP) system will be used? Whose standard is being adopted?. You will also want to learn the integration method and inquire about any limitations per integration object. Make sure the vendor spells out all of these details before you sign a contract. This will guarantee you aren’t met with any unwelcome surprises down the road.

  1. Achieving End-User Adoption

Although it has become much easier with SaaS-based source-to-pay (S2P) and procure-to-pay (P2P) systems, achieving end-user adoption is still one of the biggest challenges that organisations face when implementing a new tool. The resistance to adoption typically begins when specific use cases are overlooked or not addressed appropriately. Lack of support from senior leadership, poor communication, and inadequate training can also be roadblocks to end-user adoption. You can avoid these roadblocks by considering all applicable use cases and crafting a detailed communications plan that includes all key stakeholders.

  1. Addressing All Use Cases

To avoid resistance and ensure your new spend management tool is meeting your needs, make sure you have selected a solution that will address each unique use case. Ask yourself: Who will be using the tool and for what purpose? Simply having an assortment of features and functions isn’t enough. In order for the implementation to be a success, you need to make sure you understand how the tool’s features and functions specifically address all of the use cases to ensure the solution meets your business needs.

Although it’s certainly important to keep these major risk factors in mind, don’t let these challenges get in the way of implementing a cloud-based SaaS solution at your organisation. Creating a carefully outlined implementation plan will help mitigate risks and ensure the process goes smoothly for everyone involved.

Are you having trouble selecting a new spend management system or navigating a complex integration? Contact RiseNow today for a free supply chain consultation to help get you started.

This article, written by Matt Stewart, was originally published on Rise Now 

How To Prepare For Post-Brexit Procurement In The Dark

Procurement pros know the worst and best case Brexit scenario… But how do we prepare when faced with such a lack of concrete insight? 

The Brexit process has been a triumph in politics over practicality.

We may know roughly what the government wants to achieve politically, but the practical solutions for achieving those goals and the real-world impacts these solutions may entail are still unclear.

Despite this lack of concrete insight, it is often falling upon procurement departments to scope and prepare remedies for the uncertain future.

International Supply Chains

UK supply chains are inherently international, with much of what we export made up of things we import, so any changes to the regulatory environment has the potential to cause disruption as supply chains adjust.

It is not yet clear just how much Britain’s regulatory environment will continue to be aligned with the EU post-Brexit, as the two main possibilities – something like Norway with continued single market membership, or something like a Canada-style free trade agreement – offer distinct paths.

In one we commit to maintaining alignment with the EU, but in the other we choose to break free from the EU framework in order to open ourselves up to trade deals with the likes of America, where the regulatory environment is significantly different.

The two options do not exist on a spectrum, rather being distinct sets of tools that we can use to forge our future trading relationships.

The Invisible Border

The government’s commitment to maintaining an invisible border between Ireland and Northern Ireland however, has somewhat tied the government’s hands in this regard, as it essentially makes full alignment the default option.

The government still seems intent on diverging eventually, but having put forward no reasonable suggestions as to how these two objectives can be reconciled, businesses are finding themselves having to plan for the hardest kind of Brexit. Modelling the impacts of WTO rules is possible, and whilst doing so is only indicative of the worst-case scenario, it is a useful exercise in highlighting the key risk areas where contingency planning should be concentrated.

What can international businesses do?

For international businesses, the first port of call is to establish a fresh emphasis on supply chain relationships and risk management.

Many businesses will need to evaluate the possibility of finding new suppliers in order to build a level of flexibility in their supply chains that can help mitigate any disruption. Both UK and EU businesses will be looking into the possibility of switching to domestic suppliers and attempting to beat down prices if the costs of international trade increase.

If Britain does indeed exit both the single market and the customs union, as per the government’s stated intentions, it is very likely that procurement departments will need to face up to changes in contract terms, tariffs, and new non-tariff barriers such as rules of origin alongside potential changes in the identity of suppliers themselves.

This means addressing the chance of increased time and hassle getting goods across borders, as well as potential changes in local regulations if new suppliers are located outside of the EU.

When will these changes happen?

Uncertainty around when these changes may ultimately come into play, and how much of an advanced warning businesses will be given is another major issue.

At the moment it is looking likely that changes will be minimal until at least 2020, but beyond this we can expect to once again enter the realm of politics trumping actual progress.

The reality is that in the absence of reliable information, many firms may continue to take a wait-and-see approach in the hope that disruption is minimal, and currently we don’t know enough about the future to reveal the most appropriate course of action. If one thing is clear, it is that Brexit has put the role of procurement within British businesses under the limelight.

Nick Ford will be speaking at Big Ideas Summit in London next month. To find out more information and register to attend in person or as a digital delegate visit our dedicated site. 

3 Ways To Keep Up with the Social Media ‘Joneses’

What do you mean you had time to read The Economist cover to cover – don’t you have a job to do??! Kelly Barner advises how you can keep up with the Social Media ‘Joneses’.

We all know one… that person in your network that not only mysteriously has the time to think, read, discuss and be oh-so-intellectual about the day’s leading topics, they also broadcast that fact everywhere. Here are some sample ‘shares’ to give you an idea:

“Really enjoyed this article the third time I read it in this week’s issue of the Economist”

“Back from our week-long innovation retreat / chakra cleansing with a revised vision for procurement”

“Pleased to share volume 4 of my treatise: ‘Reflections on the Meaning of Corporate Procurement’”

Honestly. Don’t these people have real jobs? After reading status updates like these, it’s hard not to feel horribly overwhelmed. Let’s face it – the rest of us are scrambling from top priority to top priority. We’re trying to cover the fundamentals while also finding the time to look for opportunities to create additional value.

Here’s the thing: just as people gild their personal experiences on social media to make it look like they have the ‘perfect’ life, they are tempted to do the same at work. Although you may feel a combination of stress and envy in response to their abundant discretionary time, you can convert that energy into something that is not only productive, but realistic to achieve.

Procurement has long been hesitant to engage on social media (eek! a supplier might be looking!!), but the tide is beginning to turn. Here are some suggestions for how to keep up with the ‘Joneses’ without actually becoming them.

Read One New Thing Every Day (Max investment: 15 minutes)

There is so much content published on a daily basis that it may seem just as easy to let it all float by as to pick something to read. And yet… not reading anything is a huge mistake. Don’t think too hard about your selection – it is wasted time. You’re better off reading something mediocre and moving on than making it an hour long task. There is something to be gained from every piece of content – even if it is so complex or boring that your mind wanders to other topics. Let it go! Stepping away from project-related tasks and phone calls may be just the distance you need to foster a great idea.

Post a Comment (Max investment: 30 minutes)

Not everyone is a writer – and not everyone who writes should. That said, there is just as much value to be realised in commenting on or challenging other people’s work as there is in publishing your own thoughts. If you’ve already invested the time to read something, why not make a comment? We are all made better when we are challenged, and sometimes all it takes to get the conversation going is the first comment. You’ll find that articulating your point of view helps you formalise your thoughts in a way that just reacting in your mind doesn’t.

Host a Lunch & Learn

One of the things we have to give procurement credit for is the abundance of high quality – free access – webinars and podcasts. If you come across one that is relevant to your team, reserve a conference room and invite others to join you. If it is during lunch, encourage people to bring something to eat. If not, grab coffee or see if the company will spring for bagels (people love bagels…) The resulting conversation will move everyone forward and add to the shared knowledge base of the team.

The key thing to keep in mind is that you can learn and grow without shoving it in other people’s faces. If you’re focused on using that investment of time to put yourself above other people, you’re missing the whole point of building virtual community and advancing professional development. Plus, we all know the unspoken reality… the more showy people are about their own accomplishments, the more likely they are to be updating their status from their parents’ basement. 

Navigating The World’s Largest Procurement Conference

ISM2018 is nearly upon us! With an action-packed agenda featuring no less than 100 educational sessions to choose from, it’s vital that attendees arrive in Nashville with a plan.

I’ve made the 22-hour journey from my home town of Melbourne all the way to the sequin-studded city of Nashville, Tennessee, to report on the jewel of the international procurement calendar, ISM’s Annual Conference.

No matter where you’re travelling from, it’s crucial to understand your key conference objectives in advance. Why? Because this isn’t a conference with a linear agenda where you simply sit back and watch a series of presentations without having to make any choices. On the contrary, there are 100 sessions packed into four days, with many of the sessions running concurrently. That means that at any one time, you may have to make a decision between nine simultaneous sessions.

My advice is to make your conference plan right now. It’s not ideal to pick your sessions over breakfast at the conference itself, and certainly don’t try to make the decisions in the 5-minute breaks between each session!

Naseem Malik, Managing Partner of MRA Global Sourcing and member of the ISM2018 Conference Leadership Committee, told Procurious that it’s essential to have a plan when you get here. “There are a lot of learning tracks, lots of great presentations, but there’s only a finite number of sessions you can attend. It pays to have an attack plan before you go. You can target a specific learning track, or mix and match.”

SVP of Procurement at NFP, Lara Nichols, has similar words of advice. “Chart a course through the sessions. Read ahead, and think about how to spend your time. Plan it out like you would do before going on vacation! If you’ve done some pre-planning, you’ll have filters in place to help you pick well when you’re presented with a choice.”

To further complicate the decision-making process, this isn’t just about you. Most people who attend ISM2018 will be there as a representative of their wider team, so it’s critical that the sessions you attend are also relevant for your colleagues back in the office.

As such, try to keep these criteria in mind:

  • Does the session align with my personal objectives?
  • Will the session be relevant to my company?
  • Will the session have actionable takeaways?

Have a conversation with your manager or your colleagues who are still in the office about what they would like you to bring back from the conference – whether it’s market intelligence, new contacts or benchmark information. It’s also important to agree on the format that this information will take – do they expect a written report? A formal presentation? Or just an informal update when you’re back at your desk?

So – to take my own advice, I made a plan of the sessions that I’m doing my best to attend at ISM2018. Here it is:

The Keynotes

ISM always attracts impressive keynote speakers who usually provide the highlight of the conference. This year, Arianna Huffington (Founder of Huffington Post and CEO of Thrive Global) will present on how to “thrive” in the digital age and build a culture to win the future. For procurement professionals interested in how the power of social media can help them professionally (hello, Procurious!), this should be a fascinating session.

Everyone is talking about Amazon, which is why John Rossman, a former Amazon executive with wisdom to share on making your supply chain a golden asset, will definitely be speaking to a packed house. Rossman will share the key to scaling, Amazon’s secrets to drive accountability, how to achieve operational excellence, drive innovation, and deliver what customers truly desire.

American politician Mitt Romney was scheduled to complete the keynote line-up, but withdrew after announcing his candidacy for the 2018 Senate election in Utah. But never fear – Romney has been replaced by two giants of the American Intelligence community, General Keith Alexander (CEO and President of IronNet Cybersecurity, Former Director of the NSA and First Commander of U.S. Cyber Command – and John Brennan, Director of the CIA 2013-2017, and former US Homeland Security Advisor. Personally, I’ll be fascinated to see their comments in light of Edward Snowden’s now-famous absconsion from the NSA, and the current White House’s prickly relationship with intelligence agencies.

The Signature Sessions.

If they haven’t been booked out already, the nine signature sessions listed in the agenda will soon fill up, so make sure you register soon. Highlights include:

  • A CPO Town Hall and Networking Event featuring four CPOs who will answer questions on procurement transformation, providing value in M&A activity, innovation, stakeholder alignment, managing risk and retaining talent. (Update: ISM tells me that there are still some places available for this session.)
  • A session on the Evolution of Procurement and the future of the CPO, featuring SAP Ariba’s Chief Digital Officer, Dr Marcell Vollmer and Futurist Tom Raftery.
  • Elevating Employee Engagement – featuring leadership expert and executive coach Dima Ghawi, who will talk about how to tackle generation gaps, virtual teams and the global workforce.

Other Sessions

Still feeling overwhelmed?

The good news is that ISM has provided plenty of tips to guide attendees through the maze of sessions, including Learning Tracks, information on how each session is aligned to certain competencies in the Mastery Model, and proficiencies based on years of experience.

Don’t forget to drop by the Procurious Booth #207 to learn how to supercharge your procurement career through the power of online networking!  

Procurement In 7 Memes

They say a picture tells a thousand words. How about a procurement meme?

Okay, millennials. Strap yourselves in, because I’m going to attempt to meme. Is meme even a verb? Perhaps not, but that isn’t going to stop me.

For older readers who don’t really know (or care) what memes are, don’t worry – I’ve got you covered. Whether it’s Bad Luck Brian, Kermit Sipping Tea, or King Leonidas screaming “SPARTA”, I’ll attempt to add a bit of context around the meme before applying a Procurement gripe to each.

1. Boromir Demurs

Rivendell; Middle Earth. The mood is tense. Gandalf has brought together a motley crew of humans, elves, dwarves and hobbits to discuss how best to destroy the One Ring, which has to that point proven impervious to both magical and physical force. A solution is put forward – take the ring to the enemy realm of Mordor and throw it into the volcanic fires of Mount Doom. At this point, the human warrior Boromir makes his most famous speech of the film, beginning with the words “One does not simply walk into Mordor…”

Since The Fellowship of the Ring, Boromir (Sean Bean) has become a meme, trotted out as a retort whenever someone suggests something that’s impractical, unrealistic, or simply a bad idea.

Here’s my procurement take:

Amirite? (Am I right?) This is Procurement 101 stuff – a company that selects its suppliers based solely on the cheapest quote will inevitably run into risk and quality issues. And besides, if that’s the strategy, then you might as well set up an e-auction system that automatically selects the cheapest bidder, then dispense with the procurement function altogether. Which brings us to…

2. Bad Luck Brian

Poor Brian. This high-schooler in his plaid vest and braces never gets a break. The meme generally follows the formula “[Brian does something positive … something terrible happens”]. For example:

“Spends all night studying … sleeps through exam”

“Only Facebook friend is mum …. cyberbullied”

“Wins a free cruise … on the Titanic”

From a procurement viewpoint:

Procurement professionals LOVE robotic process automation. Think of all those humans doing repetitive tasks at your organisation that could just as well be done by a robot. It’s a cost-saving no-brainer, right? Bring in the bots! Great idea – until it happens to you.

3. American Chopper Argument

Stills of row between father and son from the reality show American Chopper have recently become internet hits. The meme format lends itself well to any internet argument – whether it’s a discussion about the best pizza toppings, or a protracted “debate” in an academic journal.

For my text, I’ve taken an excellent debate from the Procurious Discussion section about reporting on Cost Avoidance. Check it out:


4. More American Chopper

I could do this all day … here’s another debate from the Discussion section, this time on Decentralised vs Centre-Led Procurement:


5. Distracted Boyfriend

This has to be my favourite meme of all due to its simplicity. A man walking down the street turns to leer after a woman walking past while his girlfriend stares at him with an appalled look on her face.

In procurement land:

We’re about more than cost savings!! Really!

I’ve heard this sad story again and again. Procurement professionals are eager to show their organisations that they’re more than a one-trick pony. We talk about how we can improve operational efficiency, bring in CSR & social procurement initiatives such as fighting modern slavery, and even generate top-line growth, but it’s incredibly disheartening when the boss (usually a CFO) only cares about one thing… cost savings.

 

6. Leonidas Goes Nuts

The film 300, a retelling of the Battle of Thermopylae in the Persian Wars, contains a gem of a scene where the Spartan King Leonidas loses his patience after being threatened and insulted by a Persian envoy. The envoy, suddenly in fear of his life, says “This is madness” before Leonidas responds with: “This is SPARTA” – and kicks him down a well. It’s an intense moment, as the Spartans know that the murder of the envoy makes war inevitable.

I’m really not advocating the murder of suppliers, but there are moments when you do have to remind them of the terms of a contract.

 

7. Kermit The Frog looks smug

This meme is particularly useful if you want to be facetious. Kermit the frog, calmly sipping a glass of Lipton tea, has lent himself to many a captioned meme ending with the phrase “… but that’s none of my business”.

As procurement professionals continue to wage their endless struggle against maverick spend, we inevitably have a lot of “I told you so” moments when an unapproved supplier turns out to be a disaster. Along comes Kermit…


5 Tips On What To Do When Things Go Wrong In Procurement

We share 5 tips on how to manage procurement difficulties when the policies and guidelines fall short and things start going wrong…

Sundays Photography/Shutterstock.com

Over the course of the last decade, a lot has changed in public procurement. Among other developments, international organisations have gotten more involved in public procurement policy, creating toolkits (think O.E.C.D in Paris), and standardising how procurement is integrated in national strategic plans and development projects (e.g., World Bank programs, and that of other regional and international financial institutions).

There’s also been a big push for procurement legislation to be implemented in evolving and emerging markets, ensuring greater transparency of government spending. In addition, the private sector has found itself more involved in public-private partnerships, and procurement rules have evolved to accommodate this growing trend.

Despite these efforts, one area still lacks sufficient guidance: what to do when things go wrong in procurement!

This article will share 5 tips on how to manage public procurement difficulties when the policies and guidelines fall short. The objective is to avoid or limit potential occurrences that may adversely affect the execution of procurement processes, while maintaining that the expected result must be in conformity with applicable laws, regulations and procedures.

1. Classify problems based impact

Begin by consulting the internal policies and procedures for procurement, and take note of language related to complaints, protests, challenges or errors. Once you identify whether a principle of procurement or an organizational policy has been violated, you must attempt to classify the impact of the problem.
Procurement problems can have either a high, medium, or low impact on the outcome of the process. High impact problems typically affect mandatory aspects of a procurement process and often lead to cancellation. Medium impact errors, may result in a high risk of failure of some aspect of the procurement and can lead to a flawed or failed procurement process. Low impact problems, may be signalled by a disgruntled bidder through a written complaint, or even a formal bid protest, but often lack evidence.

Low impact issues frequently result in “paused” procurement proceedings, reputational damage, or reluctance of potential bidders to respond to future opportunities. You should have a pulse on your organisation’s risk tolerance thresholds. If your organisation is comfortable managing risks, then there may already be a plan in place outlining the resources to assist you in managing procurement difficulties. However, if the organization is risk-adverse, then you will need to develop your own plan, pooling all available resources.

But, before you pull out all the stops, assessing the impact helps to categorise the problem by understanding the procurement risk, then applying practical measures to mitigate.

2. Separate ethical issues from operational ones

Literature on integrity in public procurement tends to focus on conflict of interest, fraud and corruption. Other than advice on disclosure, recusal, or reporting on these incidences, little additional guidance is provided to procurement professionals, unless they’ve received specialized training.

Certainly society has a vested interest in ensuring that public funds are used for their intended purpose, not only because we all benefit when the funds are used for the public good, but also because those funds come from us; the tax-paying public. It is therefore critical that ethical concerns in public procurement be managed apart from operational challenges.

When the principles of fairness, equal treatment, and due process are violated, they can taint the credibility of the entire process, and that of involved public procurement officials to a degree resulting in termination of employment. Worse yet, integrity matters can lead to criminal liability.

Fortunately, there are tools and mechanisms specifically designed to address ethical dilemmas including: ethics codes; declaration and waiver forms; internal and accounting controls; segregation of duties; and access to ethics officers, among other options.

All of the above should be implemented vigorously from the top to bottom of the public procurement hierarchy to avoid even the appearance of impropriety.

3. Keep and follow a procurement audit trail

An audit trail is documentary evidence of the sequence of activities that have affected, at any given time, a specific procurement procedure. It ensures there is an internal control environment that supports a transparent procurement process.

In procurement, the audit trail consists of two main categories:

A. Information about the actual data generated; it’s the who, what, where, what kind, and how many documentation of the procurement process; and

B. Information about how data was analysed (e.g., notes kept by evaluators, information flows in committee, identifying who will be responsible for what, etc.).

Procurement professionals should be informed of the scope of the audit, which would provide a window on the risk areas requiring special attention in any procurement organization. Procurement errors tend to revolve around completeness, timeliness, and accuracy of processes. Resulting recommendations often point to areas for improvement in procurement planning, tools, training, monitoring and reporting, and staffing resources. Pay particular attention to those.

4. Integrate other resources across your organisation

Procurement challenges whether in the form of bid protests, professional error in the process, failure to adhere to the terms of the solicitation, or the like, should not be managed in a silo by the procurement department. Going it alone is not an option!

Team effort is particularly necessary when managing public procurement spend. A good team scenario would involve four to five staff, including:

i)  the manager of the affected department;

ii)  the procurement professional in charge of the process in question;

iii)  a legal procurement expert who can explain the legal implications for the organization and enforce the organisation’s legalstrategy, including who can bring a challenge, under what rules, in what forum, and potential legal consequences;

iv)  a subject matter expert (on call) who can provide specific information on the product or service being procured, including market conditions; and

v)  a financial or accounting member who understands the budget lines of the organisation and keeps tabs on potential expenditure linked to the procurement error or challenge.

5. Seek external expert guidance

Best efforts should be made to resolve the matter internally, however, sometimes, the internal resources are insufficient. If your organisation permits seeking external assistance, and there are no available in-house “experts” with the experience to assist, then external resources may be the best option.

In addition to international agency guidelines, other tools to explore include:

i) national laws, with associated guidelines on how to manage procurement issues;

ii) specialty firms for procurement professionals, offering on-line consultations; and

iii) local, national, and international trade associations which offer case studies, “thought” pieces, and news-setting precedent from procurement experiences gathered from global sources. Many professional associations also offer webinars and chats with other procurement professionals, which allow anonymity, while offering a chance to share experiences and seek guidance to facilitate answers to the most difficult of procurement problems.

In the end, whether in procurement or any other field, experience is your most important ally. The more experience we gain, the more we develop the competencies necessary to manage procurement challenges, along with the confidence to do so with ease. Each challenge brings important lessons, and each lesson will help you overcome new obstacles the next time things go wrong in procurement.

“Wat the?” 5 things I learnt about Watson Supply Chain in Vegas

Rather than adopting the “what happens in Vegas, stays in Vegas” mantra, I wanted to share some new insights into Watson that I gleaned at IBM’s mega thought leadership event – Think 2018.

1. Watson needs education – but it’s a fast learner!

When you think of Watson, you probably think of a computer that can win Jeopardy and has a PhD in a whole lot of things…but in reality, when Watson enters a new profession, it is like a child that needs to learn.

As humans, we learn from birth and can only pass on that knowledge to someone who in turn spends time learning.  AI, like Watson, is similar. It learns by gathering information (i.e. data) and interacting with humans.

You could liken Watson Supply Chain today to a  5th-grader, but its rate of growth is so exponential that it will have a Master’s Degree in Supply Chain within the next three months.

How? Because IBM’s own supply chain practitioners are training it daily by feeding their US$30Bn spend through Watson, pushing through millions of documents, data elements and hundreds of real life supply chain challenges that are resolved each day in the Watson Resolution room. Last year, Watson supported $71.7 billion in revenue, managed 150,000 contracts, and supported 20,000 professionals and 11,000 suppliers to ensure 5,000,000 deliveries were made.

With every insightful response and interaction, Watson is getting smarter. The more Watson is used, the more knowledgeable and insightful it becomes.

I first met Watson at the Gartner Supply Chain Executive conference in London last year. Catching up six months later at Think 2018 in Vegas… even I could see the growth.  Watson is now answering supply chain questions in natural language (plain English), and can curate what is most critical for you to pay attention to – alerting you to an impending disruption, immediately assessing the financial impact of the disruption and will help you drill down effectively to understanding what the issues are that you want your team to resolve, and quickly. Watson does this through opening a resolution room, quickly providing answers that typically reside in different system which reducing the time needed to write emails, make phone calls and follow-ups.

The team at IBM told me that their own implementation of Watson has seen disruption mitigation time reduced from days down to hours – or even minutes in some cases – which is critical when you’re moving inventory in the millions of dollars.

“Watson is brand new every day.  Every time you go away, it grows and becomes more interesting, because it is constantly learning.  You come into the office and there will be a new API. Watson doesn’t take a day off, it is adding knowledge and features 24/7/365.”

Watson Supply Chain Program Director, Rob Allan.

2. Watson Supply Chain is helping save lives

… literally. One of the first user test cases for Watson is a global philanthropic organisation working to improve vaccine distribution in Kenya. Local African pharmacies battle constant low stock of critical medical supplies due to lack of inventory and poor visibility across the supply chain.

It is still early days, but the IBM team is really motivated and engaged with this important humanitarian project. I caught up with IBM Watson Supply Chain’s Program Director Rob Allan, who was energised after a recent visit to Kenya. “It’s great to be putting Watson to work on such a worthwhile project. In Africa, it’s not uncommon for a mother to walk half a day to get medicines, with no guarantee that she will be able to secure what she needs. Our program will deliver vaccines and supplies to more than 4,000 delivery points in Africa. This should make a huge difference to access much needed healthcare. We really hope we can make an impact.”

3. The proof is in the pudding.

 Leading companies, like Lenovo, have started mapping their thinking supply chain journey with Watson…but the biggest proof of concept is IBM itself who has been using Watson to manage its multi-billion dollar global supply chain for the last 18 months.

We all know that necessity is the mother of invention and this was certainly the case for the creation of this product. You may not know that it was actually IBM’s internal supply chain team that created Watson Supply Chain Insights.

If you listen to this webinar, you will learn that IBM’s VP Supply Chain at that time, Joanne Wright, had an “aha” moment back in 2011. A series of unthinkable events prompted Joanne to look for a solution. The Japanese Tsunami had wiped out components globally, volcanic eruptions in Iceland disrupted Nordic freight lines and floods in Thailand destroyed disc drive head production.

Joanne’s team struggled to get the right data and she dreamt of a day where she could get a smartphone alert prioritising supply chain failures, present the relevant data and even suggest solutions.

It wasn’t perfect at first. The team had to find and clean the data and learned that you must train Watson … that can’t be underestimated. They consulted the Watson Health cancer team and understood how to train Watson to talk supply chain.

It would seem that it was worth the effort, as it helped IBM’s Supply Chain save millions in inventory and freight costs, not to mention IBM reduced their supply chain data retrieval times by 75% using Watson – and helped build the technology that will drive supply chain into Industry 4.0.

4. It’s not a big a deal as you think!

From everything I have learned in the last 12 months, implementing Watson Supply Chain may not be as onerous as you think. In terms of time to implement, from London, Raleigh to Vegas I have asked numerous executives and they’re all convinced that they can overlay Watson on existing clients’ systems and have a meaningful dashboard up and running within a month.

5. Blockchain … coming soon.

Having been a Queen B2B in the late 90’s, I have long known the value of having common language and data for taking friction out of business transactions. That’s why I’m excited about blockchain. There’s certainly been a lot of hype, and, of course, the bitcoin currency part is totally out of control… but the idea of having a common ledger or “one version of the truth” for all B2B transactions, with the ability for business partners to get in and view the same information, is very appealing.

Watch this space! IBM previewed a new, blockchain-based offering called “Shared Ledgers” at Think.

Taking the plunge…

There’s definitely been a lot of hype about Watson, but there are some real reasons to start your thinking supply chain journey, powered by AI.

In explaining why Lenovo took the plunge with Watson, Bobby Bernard said, “This space is evolving quickly.  We want to be an influencer about these new supply chain technologies.”

With most technology introductions, most organisations have been able to wait out the early adopters and jump on-board when the technology is mature and in widespread use.

But IBM is warning that this is not the case with AI. According to Watson Customer Engagement GM, Richard Hearn, “Everyday you’re not using AI is another day your competitor or upstart might be leveraging AI to learn, adapt and disrupt your market and you!”

Procurious Founder Tania Seary is an IBM Watson Customer Engagement Futurist and attended #think2018 as an #IBMPartner.

Public Sector Procurement Talent: Fact V Fiction

The search is on for top talent to fill an increasing number of procurement roles. But is the public sector being beaten to the finish line by its private sector counterparts?

In the first in a series of articles charting the key issues facing public sector procurement, we examine the facts and fictions of the public and private sector battle for talent.

Talent and recruitment – just two of the key issues for CPOs and Heads of Procurement around the world. As the role of procurement expands, managers need to know their teams have the right skills for the job. For many, this means searching for the profession’s top talent, the high achievers. The superstars.

But identification is only half the battle. Actually attracting these stars to your team is another challenge entirely. And this is where many believe that the public sector loses out to its private sector counterpart. But how much truth is there in this?

The Facts

According to the CIPS/Hays Procurement Salary Guide 2017, 70 per cent of managers said they were planning to recruit within the next 12 months. However, 51 per cent also admitted that they faced challenges in finding the right talent in the face of a skills shortage and budget constraints.

Let’s set budgets aside for a moment. There is a distinct set of skills required for success in public sector procurement. Sure basic skills are all transferrable, but public sector professionals need to adapt to a very different, highly political, environment.

Add in the requirement to drive new ideas, use specific IT systems, and operate within the bounds of EU Procurement Regulations and you’re starting to look at quite a bespoke skill set.

Speaking from experience, the majority of these skills can be learned or trained. But with budgets (that word again!) tight and time short, training is becoming an increasingly unaffordable luxury for many in the public sector.

This means public sector hiring managers are chasing the white rabbit – those professionals with all these skills, able to hit the ground running on Day 1.

But in a sellers’ market where there are an increasing number of procurement jobs to be filled, professionals with these skills are in demand. And this comes at a price.

All About the Money, Money?

Money isn’t everything and it can’t buy you happiness (according to Rousseau at least), but it is a key driver for procurement professionals when they look for new roles.

According to the CIPS/Hays Guide, 72 per cent of respondents highlighted salary as the key factor for a new role. This is compared to 41 per cent and 36 per cent for flexible working and non-salary benefits respectively.

The money argument seems to be borne out by the average salaries across the sectors in the UK:

  • Private Sector – £46,825
  • Public Sector – £40,915
  • Charity Sector – £40,379

And the trend continues when the average salaries are broken down by seniority within the public and privates sectors (see below):

The picture doesn’t get any better for the public sector when bonuses are taken into account either. In 2017, an average of 50 per cent of professionals received a bonus in the private sector, versus only 13 per cent in the public sector.

However, the public sector may have the beating of the private sector in one facet – non-financial benefits. Over two-thirds (67 per cent) of public sector professionals have access to flexible working (versus 36 per cent of the private sector), along with greater provision for support for study and career development.

The Permanent vs. Temporary Debate

The other option open to hiring managers is bringing in interim or contract workers. This has proven to be a good way of providing additional resources in a flexible manner for specific projects or time periods. The CIPS/Hays Guide states that 61 per cent of public sector organisations will recruit in this way.

While this suggests that there is an attraction for some professionals in contracting, many looking for new roles want the security and safety of a permanent contract. So how much truth is there in the belief that the public sector isn’t able to offer this type of contract?

While it was certainly more fact than fiction when it came to salaries, there is certainly less evidence for the permanent-temporary contract question. A search across UK job sites for public sector procurement roles shows that actually there are almost twice as many permanent roles advertised as temporary, contractor or interim roles.

So taking this factor out of the equation, what solutions are available to the public sector to meet the recruitment challenge?

Redressing the Balance

Unfortunately, there is no easy answer. Budget restraints make it nearly impossible to compete on salaries, bonuses and other financial benefits. However, it’s not all doom and gloom. There is plenty to offer besides salaries that make jobs attractive.

The CIPS/Hays Guide shows that the majority of public sector organisations are making flexible working available to their employees. Having contracts that are as flexible as possible only increases their attractiveness at a time where people (and many organisations) are looking to step away from the traditional desk-bound, 9-5 roles.

Flexible working hours, flexi-time, working from home and contracts allowing greater work-life balance are just some of the non-financial benefits job seekers will look for.

The second area is the attractiveness of the roles. This might seem like a counter-intuitive argument given what’s been said before, but this doesn’t relate to money, contracts, or working hours.

A common (mis)conception of the public sector is that it isn’t as interesting. The truth is far removed from this. From roles that allow procurement professionals to directly impact their cities for the better, to working on major, one-off projects – think the European Championships in Glasgow in 2018, or the Commonwealth Games in Birmingham in 2022.

And these are just a couple of highlights in the vast array of fascinating projects in the areas of sustainability, technology and services only available in the public sector.

Raising the profile of these roles or projects and their interesting, challenging and diverse nature can only help to attract the superstars.

So here’s my challenge to you in the public sector. What are you going to do to help?