All posts by Procurious HQ

Procurement Innovation Personas Revealed: Which Are You?

Are you an ‘innovation visionary’? Or one of the other innovation ‘personas’ in procurement? Well now you can find out!

procurement innovation personas

By Daniel Ball, Director, Wax Digital.

Recent research Wax Digital has conducted has revealed that 80 per cent of procurement professionals are seeking to challenge the status quo.

However, for many their use of innovation is evolving. Fewer than one in five are seen as ‘innovation visionaries’, and many others are taking different paths.

The research shows that procurement professionals value innovation, with most working towards becoming more innovative in their role in a bid to drive the business.

Procurement Innovation Personas

However, what it also shows is that there are four distinct ‘personas’ that define how procurement professionals are driven by innovation and change.

The four different personas defining procurement innovation are:

  • High-level Visionaries

18 per cent are committed to the use of technology and using data insights to influence business innovation.

Very much about the bigger picture, they use their procurement expertise to influence top level innovation and growth, rather than being personally and practically hands on in driving that change.

  • Enlightened Activists

At 36 per cent, the most common of the ‘personas’ and the most likely to be directly driving innovation.

This group is successfully driving change and delivering business value through high technology adoption. They are focused on solving real business issues rather than departmental processes. They don’t stand still and are always on the lookout for what’s next.

  • Early Strategists

30 per cent are still sowing the early seeds of procurement innovation but realise that they have many opportunities ahead of them. Innovation is a priority, but they have some way to go before they fully embrace it.

  • Pragmatic Professionals

This final 20 per cent are less innovation focused, but still open to using it practically, to improve procurement processes. Their primary focus is on savings to the bottom line and following clear business mandates.

Seeking Value in Innovation

It’s really positive that these findings show almost all procurement professionals seeing value in innovation and involvement in it. Whether this is through changing the way they do things, or, as is increasingly the case, influencing how the business as a whole should adapt too.

While early innovators tend to be dealing with more fundamental changes, such as implementing technology for the first time, they have the biggest ambitions for innovation in the near future.

At the more experienced end of the spectrum we see a mix of procurement working hands on to drive business innovation, and senior procurement advisors consulting on the business big questions around future change.

What’s interesting is that these findings ring true with what we see working with procurement teams on a day-to-day basis. The function is shedding its stuffy and administrative reputation. It is investing in technology that integrates the whole sourcing and purchasing process, delivering valuable insight, and enabling them to be bolder in showing the business what it’s capable of.

Procurement’s path to innovation is not perfect however. There are tell-tale signs that its innovativeness could be hampered and restricted by its inherent aversion to risk.

To become real innovators, procurement professionals must foster the right business relationships, nurture the correct set of new skills and seek to break ground in their approach to technology.

If you’d like to find out which persona you are and how you can best apply innovation in your role we have created a simple quiz – What type of procurement innovator are you?

The personas are based on research conducted by MORAR Consulting with 100 senior UK procurement executives commissioned by Wax Digital.

Big Ideas Summit 2016: Big Idea #21 – Creating Global Practices

Social media has opened up a global audience to procurement. Now the profession needs to leverage this to expand its role further.

At the Big Ideas Summit 2016, we challenged our thought leaders to share their Big Ideas for the future of procurement.

From ideas that have the potential to change the very nature of the procurement profession, to ones that got the assembled minds thinking about the profession’s impact outside of the organisation, the response we received was amazing.

Global Presence, Global Strategy

Siddharth Sharma, Strategic Sourcing Manager (SCM) at KPMG, believes that social media has given procurement the power to share ideas, thoughts and best practice. However, he also believes that this needs to be taken to the next level, to create global leaders and strategy.

Siddharth talks about the role of Governance and technology in procurement, and how all three of these aspects can be leveraged together, in order to advance the profession on a global scale.

Catch up with all the delegates’ Big Ideas from the 2016 Summit at the Procurious Learning Hub.

Want to find out more about Big Ideas 2016? And maybe what we have planned for 2017? You can visit our dedicated website!

If you like this (and you haven’t done so already) join Procurious for free today. Get connected with over 17,500 like-minded procurement professionals from across the world.

Have Commodity Prices Finally Bottomed Out?

Rising commodity prices have the experts talking about a bull market. But what do buyers need to keep an eye on in the coming 12 months?

You can find and download the ‘MetalMiner’s Annual Metals Outlook Report – 2017‘ here.

MetalMiner has called it – commodity prices in the U.S. have finally bottomed after five years of a bear market. So far, we’re witnessing an uptrend, but the publication’s founder and executive editor Lisa Reisman says industrial metal buyers should continue to take a cautious approach.

“Although markets remain bullish,” she says, “rising interest rates would likely lift the U.S. dollar and depress commodity prices. In addition, Chinese demand remains tepid and a slow-down in China would also lead to lower commodity prices.”

Big 3 Commodity Price Influencers

MetalMiner’s Annual Metals Outlook Report is essential reading for metal buyers. The report speaks authoritatively about the state of the commodities market, the industrial metals market and key price drivers before diving into a detailed analysis of aluminium, copper, nickel, lead, zinc, tin, HRC, CRC HDG and plate price movements.

The big three price-influencing factors that commodity buyers must continue to keep an eye on are, as you would expect:

  1. Metals production;
  2. Demand from China; and
  3. The U.S. Dollar.

According to MetalMiner’s analysis, after commodity prices fell sharply in 2014 and 2015, producers responded by shutting down lines and curtailing capacity. These actions have helped markets maintain better supply/demand balance this year.

December 2015 saw China unleash a renewed government stimulus in the form of credit expansion and infrastructure building, which has – for now – improved demand, particularly for industrial metals.

Finally, a weakening U.S. dollar this year has had a bullish effect on commodities. Between them, these three factors have lifted metal prices across the board, with some rising more aggressively than others.

Trends in Metals

According to Reisman, the price movement in zinc and nickel took many analysts by surprise in 2016.

“We have often said that metals move in trends. In other words, if the entire industrial metal sector languished in bear mode, it might prove difficult for, say, one metal to make substantial price gains. In 2016, tin along with steel led the price rally back in March and April, respectively.

“And though we knew steel prices had support from the import blocks due to anti-dumping trade cases, we were surprised at how quickly some of the other base metals supported the bullish trend – particularly zinc, followed by nickel.”

Bull or Bear – Have a Plan

To cut to the heart of the matter, Procurious asked Reisman which metals she would recommend buying organisations keep a close watch on as we move into 2017.

“From a rising price perspective, the more bullish metals – tin, nickel, lead and zinc – deserve a close watch. In addition, many buying organisations purchase steel on longer-term forward buys.

“We would wait patiently before committing large volumes, to see when steel prices find a bottom (steel prices have been sliding since early August) and then make purchasing decisions once we see where prices will go.”

There are plenty other sage pieces of advice to be found in the report. One such nugget is that while forecasting the future of commodity prices is an impossible task for purchasing organisations, it’s not as important as knowing what to do when prices move.

Have a plan in place to hedge or buy forward in a bull market, while ensuring you stay as informed as possible.

MetalMiner is North America’s largest metals information site, providing global perspectives on the issues, trends and trade policies that impact organisations that source and trade metals. MetalMiner provides clients with custom advisory related to industrial metal prices, forecasts and benchmarks.

Download the ‘Annual Metals Outlook Report for 2017′ here.

Scan, Print, Wear – Does The Future of Fashion Lie in 3D?

3D Printing is disrupting yet another industry – fashion. But this time, the big companies are ahead of the game.

From parts for fighter jets, to prosthetic arms and legs, and concept cars, 3D Printing is being used to manufacture a huge variety of items. And with its use on the rise, it’s putting pressure on organisations to reassess their manufacturing and supply chains.

The latest industry to come into the sights of the 3D Printing revolution is one that might surprise you – fashion. It’s not strictly a new phenomenon (it’s been over a year since these items first appeared), but it’s worth noting for a couple of important reasons.

Firstly, unlike in other industries, the well-known clothing manufacturers are at the forefront of the efforts. Secondly, the consideration of what this might mean for the fashion industry in terms of manufacturing and intellectual property.

Introducing Liquid Factory

Last week, Reebok announced the introduction of ‘Liquid Factory‘, a brand new manufacturing process using the concept of 3D drawing. Using a liquid created especially for them, Reebok can literally draw a shoe, without the need to use a mould at any point.

Not only does this drastically reduce the speed of manufacture, but it also allows Reebok to innovate more freely in the design of their footwear. According to Bill McInnes, Head of Future at Reebok, it’s the first jump forward in footwear manufacturing in over 30 years.

“One of the most exciting things about Liquid Factory is the speed. We can create and customise the design of shoes in real time, because we’re not using moulds – we’re simply programming a machine,” said McInnis. “Liquid Factory is not just a new way of making things, it’s a new speed of making things.”

Innovation doesn’t come cheap, for the consumer at least. A pair of the new ‘Liquid Speed’ trainers will set you back $189.50, though McInnes points out they more advanced than other trainers.

Setting the Fashion Trends

Reebok aren’t alone in using new methods to creating footwear.

Adidas rewarded its sponsored athletes who won medals at Rio 2016 with a new 3D printed running shoe. Under Armour created a new trainer with a 3D printed sole, and sold out the entire line (at $300 a pair) after Michael Phelps wore them at the Olympics Opening Ceremony.

Under Armour have stated that the 3D printing process allows them to create a highly customised shoe based on individuals’ vital statistics. And printing, rather than moulding, allows for “mass customisation” without huge increases in price.

And it’s not just trainers that are going through the 3D printer. Bikinis, dresses, and even the costumes for HBO’s latest masterpiece, Westworld, have been 3D printed. 3D printing is also being used to manufacture so-called “smart fabrics“, essentially wearable technology in clothing.

IP, Counterfeits & Consumers

However, while 3D printing holds many positives for the fashion industry, there are concerns too. Consumers are unlikely to see changes to their shopping habits in the very near future. But it’s how shopping will evolve that plays a major role in the fashion industry’s evolution.

Consumers may in the future be able to pay to download files of clothes to print themselves at home. 3D body scans could make tailored clothing much cheaper and more accessible.

But the over-riding concern for designers and retailers is what would happen to the IP. And how could they cope with the likely influx of counterfeit goods. The industry already deals with countless fakes, but access to CAD files and cheaper 3D printers could see the issue increase exponentially.

Fortunately, the fashion industry has time on its side in this respect. Affordable 3D printers capable of this are still very rare. And if organisations choose to invest time and resources into protecting their IP now, it could save them considerable trouble in the future.

Will 3D Printing change the way we buy clothes? Could it also see an end to sweatshop labour in fast fashion? Share your views below.

While we’ve been searching for a cheap 3D printer, we’ve also been on the look-out for the top headlines this week.

Uber Drivers in Landmark Case Win

  • Uber drivers in the UK have won an employment tribunal case, which ruled they were workers, rather than self-employed.
  • The decision means that drivers will be entitled to holiday pay, rest breaks and the national minimum wage.
  • Uber, who argued that its drivers were self-employed contractors, has already said it will appeal.
  • Should the verdict stand, it could impact tens of thousands of workers in a similar situation.

Read more on The BBC

Tesla Posts First Profit in Three Years

  • Electric car maker Tesla has posted a surprise profit this quarter after selling more vehicles than expected.
  • The company’s revenue rose 145 per cent to $2.3 billion in the quarter, while vehicle sales doubled to 24,821.
  • Tesla’s stock rose 5 per cent in response to the news.
  • The news may mean Tesla is able to meet its bold target of selling between 80,000 and 90,000 electric vehicles this year.

Read more at The Wall Street Journal

Currency Related Price Increases Continue

  • Microsoft has become the latest company to increase its prices as it adjusted its charges to account for currency fluctuations.
  • The rise comes less than two weeks after Unilever’s public spat with Tesco over requested price increases.
  • Microsoft stated that the increases were as a result of assessing their product prices, and creating alignment across the European region.
  • Apple have also announced price rises on their hardware in the UK, some by more than £500.

Read more at Supply Management

Modern Slavery Allegations in Fashion Supply Chains

  • A BBC investigation has revealed modern slavery and child labour in the supply chains of major global companies.
  • The supply chains of Marks & Spencer and ASOS were found to have poor working conditions in Turkish factories.
  • War of Want also alleged similar findings in the supply chain of Japanese retailer, Uniqlo.
  • The company’s Chinese suppliers have been found to enforce excessive overtime, and dangerous conditions, on their workers.

Read more on Supply Chain Dive

Samsung Eats Horsemeat on the Titanic with Captain Kirk

Highlighting potential procurement lessons from the latest supply chain crisis for Samsung – the Galaxy Note 7.

cliplab.pro/Shutterstock.com

This article was written by Daniel Ball, Director at Wax Digital.

The Samsung Galaxy Note 7 spent just two and a half months on the market before it was recalled amidst a crisis badly affecting its share price, not to mention its brand image.

The device was quickly taken off the market after some models of the phone exploded and went on fire. It was found that overheating lithium ion batteries were to blame.

Some analysts have been quick to consider how a respectable brand like Samsung, which surely has a sound manufacturing process and supply chain, has come to retailing a product that turns out to be dangerous.

Many have put the blip down to Samsung’s competition with rival Apple. The battery of the Galaxy Note 7 is bigger and has a higher energy density than Apple’s iPhone 7 Plus. This suggests that Samsung has tightly crammed in more components.

Has Samsung’s desire to trump Apple seen it rush a product to the market without properly addressing the true capability of its battery technology?

It’s also been argued that the mobile sector’s demands are pushing battery technology to and in some cases beyond, its limits. It’s not the first time this technology has literally flared up (remember the hoverboards last Christmas?).

Race to Beat the Competition

The situation raises a key question that applies to any competitive marketplace.

At what point does the race to release new products and beat the competition, or simply deliver a competitively priced product to tight margins, become more important than ensuring your supply chain is not taking risks? Where is the line drawn in adding components into the product that could ultimately harm the very people you are trying to win over (your customers)?

It’s what I call ‘the Titanic effect’. In a bid to make the infamous boat lighter and faster in the race to cross the Atlantic, all sorts of risks were taken. And it was the customer who paid the ultimate price.

While not all risks involved are supply chain related you have to ask the question “what was procurement’s role in all of this?”

Are customer and business demands properly mapped onto supply chain capabilities? Are supplier checks rigorous enough to ensure they can do the job we need them to do safely and securely?

Or is procurement like poor Mr Scott in Star Trek, constantly at the mercy of his boss, Captain Kirk, wanting him to flog the warp engines again even though he keeps telling him “they cannae take much more”. 

At the bottom line, visibility of who is in your supply chain and how they are operating has reared its head once again. It raises the point that procurement needs to play an increased role in the decisions of the business to ensure the rules of demand and supply are effectively balanced.

Big Ideas Summit 2016: Big Idea #20 – Transforming Sustainability Collaboration

Sustainability is the new frontier for businesses. And procurement will play a key role in the collaborative management of resources.

At the Big Ideas Summit 2016, we challenged our thought leaders to share their Big Ideas for the future of procurement.

From ideas that have the potential to change the very nature of the procurement profession, to ones that got the assembled minds thinking about the profession’s impact outside of the organisation, the response we received was amazing.

Sustainability – The New Business Frontier

Martin Chilcott, Founder and CEO of 2degrees network, believes that sustainability is the new frontier for businesses. He also believes that collaboration will be critical to enable organisations to make the most of increasingly scarce resources.

Martin goes on to say that procurement will be at the heart of this change, responsible for supplier management and collaboration across global and geographically dispersed supply chains.

Catch up with all the delegates’ Big Ideas from the 2016 Summit at the Procurious Learning Hub.

Want to find out more about Big Ideas 2016? And maybe what we have planned for 2017? You can visit our dedicated website!

If you like this (and you haven’t done so already) join Procurious for free today. Get connected with over 17,500 like-minded procurement professionals from across the world.

How Big Data Insights are Revolutionising Global Procurement Strategy

More companies than ever are using Big Data insights to drive their decision making. But what key benefits are they realising by doing so?

This article was originally published on My Purchasing Center.

Advances in technology are making it possible to generate more data than ever before. We can quantify, measure and track every interaction, transaction and engagement in excruciating detail.

And when we collect these “big data,” we can gain tremendous insights into business processes, including global procurement strategy.

Because global procurement is focused entirely around obtaining greater efficiencies and streamlining purchasing operations, global procurement is primed to be revolutionised by the insights that stem from big data.

Businesses that collect big data insights are finding that they can refine global procurement strategies and processes with greater precision than ever before. They also can intervene more effectively to resolve problems and challenges, and they can use concrete data instead of intuition and instinct to accomplish this work.

One study by the Massachusetts Institute of Technology’s Sloan School of Management, finds that among companies in the top third within their industry, the use of data-driven decision-making made a company 5 per cent more productive and 6 per cent more profitable than a company that didn’t use data-driven decision-making.

Let’s explore the specific ways that big data insights are revolutionising the global procurement industry:

Shorten order-to-delivery times

Traditionally, the procurement timeline has been based largely on individuals using their best judgment and insider knowledge to get the right products and resources to the right place at the right time.

No matter how talented people are, however, they’re often no match for a computer algorithm that is specifically designed to optimise timelines and manage all aspects of the ordering and delivery process.

Computer-based analytics also can adapt to changing conditions in real time, ensuring that no matter what happens, nothing will slip through the cracks, and order-to-delivery times will continue to be optimised.

Increase supply chain efficiency

As with managing a procurement timeline, individual people can only manage a supply chain as efficiently as the human brain will allow.

Analytics software goes past the limitations of the human brain, processing and interpreting more data points about a supply chain than anyone’s brain could possibly synthesise.

In the end, these big-data insights yield more precise predictions about how to optimise the supply chain – and better predictions yield better decisions.

Lower costs

The goal of global procurement is to achieve cost savings, so it makes perfect sense to use big data insights to optimise all opportunities to lower costs.

Analytics software can instantaneously and accurately compute more possible combinations of events and items and scenarios than any human brain could, and computers can also thus make the “sweet spot” recommendation that appropriately balances all of these competing factors.

Improve supplier-client relationships

Both the supplier and the procurement client benefit from big-data insights. The supplier gets access to invaluable information that helps the supplier more effectively allocate its resources, as well as make plans to deliver on time and on budget.

The client benefits by no longer being forced to actively manage every aspect of the procurement process. Rather, a computer-based management approach frees the client to focus on building and enhancing relationships with suppliers, and on developing creative, out-of-the-box solutions that further enhance procurement processes.

Eliminate arbitrary decision-making

As much as businesses like to think their managers are making sound decisions, some will inevitably make decisions based on emotion, gut instinct, and self-interest.

Big data insights dramatically reduce the chances of this by forcing managers to not only use data-driven analytics to make decisions, but also to be prepared to defend those decisions.

As more businesses turn to big data insights to drive global procurement strategy, it’s important to provide adequate resources to support this transition and to provide adequate time for this transition.

When big data insights are integrated effectively into procurement processes, businesses can count on shorter order-to-delivery times, increased supply chain efficiencies, lowered costs, improved supplier-client relationships, and less arbitrary decision-making.

With more than 30 years of experience working with and providing excellent customer service to companies of all sizes, Rick Bender now is the Sales Director at CenterPoint Group.

CenterPoint is a management consulting firm that specialises in reducing purchasing expenses of businesses in areas such as office supplies, janitorial supplies, and industrial supplies.  

5 Common Failures in Technology Implementation

Technology should provide huge benefits in procurement. So why do so many projects fail at the implementation phase?

Join our webinar on the 7th of November and find out how to drive successful technology implementation.

If you’ve been a procurement professional for any length of time, this is probably a familiar situation.

Your company has decided to implement new technology in the procurement function. A date for go-live has been set, and some training has been arranged for current users. There are grumblings about yet another system to be used, but that doesn’t fit with current procurement processes.

When you ask around, very few, if any, of the department have been asked to input into this decision. The company certainly doesn’t seem to have spoken to people who are actually going to be using the system.

When the time comes, the technology is implemented, and training is rolled out. The procurement team accept the new system (perhaps grudgingly), and start to use it.

Within a few weeks, the (very short) honeymoon period is over, and the issues and bugs have appeared. Far from improving or simplifying the processes, the technology isn’t working out as planned. It’s begun to make even simple tasks more difficult.

Within months, the shiny, new, purpose-built technology is being used for the bare minimum that the procurement team can get away with, and they have begun to come up with novel ways to work around the system.

Difference Between Success and Failure

While situations like this may be decreasing in number, they still occur with uncomfortable regularity. When it comes to technology across organisations, not just in procurement, implementation is the stage in the process that is most associated with the success or failure of the project.

Ahead of the free webinar between Oracle and Procurious, Darryl Griffiths, Acting MD at Enrich, and implementation expert, shares his key reasons for why implementations fail.

  1. Alignment of Strategy and Technology

Ensuring that the business, procurement and operational strategy all aligns is the first step in this process. However, too often, strategies aren’t aligned, or have been created in isolation without proper discuss.

Without fully understanding the strategy, the objectives for the technology implementation can’t be fully understood. This can lead to the wrong technology for the project being selected, and not being fit for purpose against the objectives.

  1. Lack of Change Management Plan

The plan for how the technology is going to be implemented should be laid out clearly from the start. Frequently, organisations work towards their go-live date, but give little thought to the short, medium, and long-term plan following the launch.

Too few plans take into account training requirements, or how new users will receive this training when they start in the department. 

  1. Lack of Communication or Champions

Without good communication, it’s likely to be a fight to get buy-in. Without buy-in, the implementation is doomed to failure.

Organisations don’t take into account the end users of the technology. This leads to the ‘why’ of the project never being disseminated.

This leads to the perception of new technology being forced on them, and breeds resistance. This resistance undermines the project, creating a situation where users are expecting the technology to fail, rather than having an open mind on how it can help them.

  1. Poor or Out-of-Date Data

The old technology didn’t work properly because the data wasn’t right. But there’s no data clean-up been carried out before the new technology is implemented. Which means the new system won’t work any better.

There is a vast amount of data available to procurement, which technology is frequently implemented to help sift through. However, putting poor data into the system, as well as not keeping the data up to date, will inevitably result in bad data out.

  1. Built to Last vs. Built to Change

In years gone by, products were built to last. It was common for things to last 10 years or more. However, in a marketplace and environment where agility and flexibility are valued, a built-to-last system may not fit the bill.

If the system hasn’t been built to be changed easily, then it’s going to go out of date very quickly. And it’s unlikely that budget will be available for a new system after 1-2 years, when it was designed to last 10 years.

Secret of Success

It’s easy to pin-point where technology implementation fails, but far harder to ensure that it’s a success from the outset. However, if the right strategies are in place, and all the planning is carried out, procurement gives itself a greater chance of success.

If you want to find out more about how to manage your implementation, and hear more from Darryl on how you can set yourself up for success, join our free webinar on the 7th of November.

Darryl will join Oracle Business Development Direction, David Hobson, in a discussion chaired by Procurious Founder, Tania Seary. The webinar is aimed at helping Procurement Leaders come to terms with volatility, understand the role and benefits of technology, especially cloud, in procurement strategy, planning and decision making.

For more information, and to register, visit our dedicated page.

Setting KPIs for Beginners: Measuring Success

Now we have our KPIs agreed, how do we measure our data in order to ensure success in supplier relationships?

Catch up with part one and part two of this three-part introductory overview of the role and relevance of KPIs to support Supplier Relationship Management (SRM).

So, we’ve established the why, the what, and the how for setting KPIs. Now we need to understand how we are going to measure the KPIs in order to provide meaningful reports, and set a recipe for success!

Systems for Capturing KPI Data

In a perfect world, KPI data should come from automated systems. However, when you receive the data from the supplier, you may want to corroborate some of it with your own.

Commercial software vendors like SAP-Ariba, Coupa, Oracle, Emptoris and others have features that monitor and track some KPIs. The base functionality comes through the core purchasing systems. Some organisations, however, choose to develop their own reporting systems to ensure they have the features and flexibility they need.

Another option is to use manual systems and processes. This could include disseminating data through spreadsheets, email or any other format that users have access to.

These methods are simple and can be very effective if applied consistently, but obviously take a lot more time than automated reporting. One concern with manual systems is the higher potential for human error.

Typical Data Points for Measuring KPIs

The types of data points you can collect depend on the system you’re using. Below is a sample list – keep in mind that your list will depend on your organisation’s tools, systems and reporting requirements.

  • At the point of ordering: you can check the order against the contract to track compliance.
  • At the point of receipt: you can verify whether goods are delivered in full or delivered on time.
  • At the point of invoicing: you can check invoice accuracy and blocked invoices.
  • At the point of inspection or usage: you can collect quality metrics, including defects and out of specifications.
  • At the completion of the order: you can poll end-users to gather feedback on the ordering process and the goods or services delivered.

Multi-Supplier Performance Dashboards

These dashboards can be used to compare several suppliers across the same or multiple categories, depending on your objectives.

Comparing the suppliers in this way can be powerful motivator. For example, you could use the comparison data to push your suppliers towards best practice.

Alternatively, you could identify the least competitive suppliers for elimination, or identify other improvement opportunities. If your objective is to reduce your number of suppliers, KPI data could help you make a decision based on the suppliers’ ranking.

Recipe for Success

Keep the following five tips in your procurement toolkit for the next time you’re drafting KPIs and thinking about how to get the most out of your supplier relationships:

  1. Avoid an adversarial approach. Remember, this is all about relationships – and about people. People are more relaxed and inclined to come to an agreement when they aren’t in an adversarial environment. As a procurement professional, you’re going to lead your supplier to success through innovative and progressive means. Essentially, you are the champion of their cause to your senior management.
  1. Work collaboratively with your supplier to develop each KPI and agree on how it will be used. Let the supplier know which KPIs are critical to your organisation – the ones you’ll be listing on the dashboard and sharing with senior management. This enables the supplier to work with you to develop the best approach for success.
  1. Have regular reviews with the supplier – both formal and informal. Always keep the lines of communication open.
  1. When issues do arise, address them as soon as possible. Workshop with the supplier on how to best solve the issue. Remember, don’t focus on the symptom, but try to identify the root cause of any problem and find a solution that will work for everyone.
  1. Let your supplier know how they’re performing compared to others suppliers, while keeping their identities anonymous. This is a form of benchmarking and can help motivate suppliers to improve.

That wraps up our three-part series on setting Key Performance Indicators! Hopefully this will set you on the path to KPI success, but if you have any comments or questions, you can ask them in our new Procurement Tools and Templates Group.

5 Biggest Challenges Facing Public Sector Procurement

Public sector procurement managers face a different set of challenges to their private sector peers. But which are the biggest challenges?

The procurement profession is increasingly becoming a core component of an organisation’s innovation and process-driven strategies to reduce costs, increase efficiencies and make advancements. As a result, procurement managers are feeling the pressure to remain agile and at the forefront of change.

When it comes to the public sector, however, there are numerous and unique roadblocks to successfully implementing these strategies, systems and processes into existing operations.

Procurement managers in the public sector often have a specific framework within which they are required to work. Generally these framework have an increased focus on probity, and lack the traditional supply chain model.

However, public sector procurement departments are responsible for some of the highest levels of spend in any given economy. In most countries, state and federal departments and agencies are responsible for purchasing for public services, including healthcare, infrastructure, and education.

In recent years, the spend by public sector agencies in both the UK and Australia has been measured as over 40 per cent of national GDP. With scrutiny over how money is spent, and any inefficiencies open to public criticism, public sector procurement professionals face a tricky balancing act.

As such, the public sector can both be a source of great knowledge and best practices for those in industry. Yet, they also face their own particular set of challenges.

Key Challenges for Procurement

In July, GovProcure launched a survey aimed at finding out, directly from government procurement managers, what their biggest challenges are for 2016 and beyond.

After analysing the results, the 5 main challenges have been identified so far as:

  1. Realising true benefits from data and analytics in the procurement division
  2. Ensuring the benefits of embedding sustainable procurement practices are fully realised
  3. Balancing outsourcing with maintaining high quality internal capacity
  4. Getting the most out of suppliers
  5. Developing strategies to engage effectively with Indigenous suppliers

Do you have any challenges to add? There’s still time for you to get involved and have your say in the survey. You can complete the survey here.

The final results will be shared with the audience at the GovProcure 2016 conference later this year. The event will host a panel discussion specifically designed to address the challenges identified in the survey. The session will also give procurement managers tangible ideas for improvement in the areas that matter to them most.

Let’s stop just talking about the challenges we face, and work together to overcome them.

The GovProcure 2016 conference in Sydney brings together public sector procurement managers from all levels of government each year to focus on in on opportunities to improve, collaborate and ultimately deliver more value to their organisations.

To find out more, download a GovProcure brochure here.