As 2020 comes to a close, let’s take a moment to reflect on the year that changed everything and prepare for what comes next.
Close your eyes. Breathe in… breathe out. And again: Breathe in, breathe out.
The chaos of 2020 is nearly over.
Back in February, we knew that COVID-19 would represent a watershed moment for procurement and supply chain professionals everywhere. But little did we know just how severe and lasting the impact would be. Our own research found that 97% of the world’s supply chains were disrupted. Fast-forward nine months, and procurement and supply chain management has changed forever, and so has our world.
2020 was, simply put, difficult, stressful and disruptive. Everything we did and experienced was in the backdrop of a global pandemic – which affected how we think and interact, to how much we work and see our friends and family. But amidst the craziness, the pandemic also created new opportunities for our profession to shine, make a difference and get the recognition we deserve. And we delivered, in a big way.
Regardless of how you are feeling right now, there’s no turning back. The new year is around the corner. As 2021 approaches, what matters is how we adapt, move forward and chart our next course.
Unfortunately, and despite our best hopes, the first half of next year likely promises more of the same stress. But if we’ve learned anything in 2020, it’s that we are remarkably resilient, capable and in many cases, supernormal. We have everything we need to thrive and rise above the challenges, regardless of what is thrown our way.
Procurement Reflections on 2020: Super Heroes and Change Makers
While it’s easy to harp on the chaos of 2020, we prefer to think positive – and you should too. Consider all that we accomplished. In less than a year, our profession:
Digitised and modernised the way we operate and collaborate
Helped our colleagues make connections and find new jobs
Played an essential role in helping our organisations navigate the financial crisis
We also experienced a crash course in supply chain risk. We got knocked down, picked ourselves up and made seismic changes to the way we think, plan and operate. In the process, we created a more secure, reliable and sustainable supply chain than ever before.
As a profession, we should be proud. Sure, we have battle scars, but those scars make us stronger and prepare us to tackle whatever is thrown our way. That’s key – because 2021 promises to be another watershed year. Along with the ongoing financial crisis, many procurement and supply chain leaders will be tasked with protecting and accelerating the COVID-19 vaccine supply chain – and all the supporting elements that come with it. For those that play a role, whether big or small, it will be one of the most important initiatives they ever take on. Thankfully, after the year we have just experienced, we can be confident that our profession is ready and prepared.
Your New Year’s Resolution: Gratitude and Reflection
If you’re like me, there’s a million things you want to do next year. There are goals to set and plans to make. Everything can and should be made better in 2021.
Instead of obsessing about all the things you want next, give thanks for what you have right now. Be proud of what you have accomplished. Celebrate with all those who helped you along the way.
I’ll go first. I am profoundly grateful and appreciative of our entire community. Thank you for reading and contributing. Thank you for sharing your strategies and experiences. Thank you for lifting each other up and lending a helping hand to your peers in need. Our community was all-in in 2020 – and we helped thousands of people and companies along the way. For that, I am both grateful and amazed.
Now it’s your turn. We have another big year ahead of us. But before we get caught up in it, let’s take the break we deserve. Let’s reflect on all the good we have done. Let’s spend more time with friends and family. Let’s celebrate our successes.
And let’s remember to breathe. In and out. Over and over again.
In light of COVID-19, is the status quo still the best way, or is it time to move away from Globalisaton to embrace Localisation and its benefits? Tania Seary explains what such a gargantuan shift would entail and how you can master it.
The supply chain strategy paradigms we have held close and true for decades are being challenged. The questions are complex, important, urgent and without easy answers.
Consider some of the traditional supply chain paradigms such as lean manufacturing, just-in-time inventory management and extended payment terms. In light of COVID-19, is the status quo still the right way to operate? Take supplier payment terms, for example. Maximising working capital has been a top priority for as long as we can remember. Now, given the rise in bankruptcies and the clear connection between supplier viability and business continuity, many procurement leaders are taking a step back and thinking more about their suppliers’ cash flow in addition to their own.
These paradigm shifts are substantial but pale in comparison to the potential changes around supply chain globalisation.
Supply Chain Globalisation: Is It Time to Localise?
For decades, supply chain strategies have revolved around moving production and sourcing to low-cost geographies. This traditional low-cost sourcing mindset affects everything from lead times, supplier selection, production, quality, margins and more.
Today, leaders everywhere are asking if their heavy reliance on global suppliers is less strategic and more of a risk. When Procurious asked more than 600 procurement and supply chain professionals where COVID-19 had the biggest impact, 21% said logistics and transportation slowdowns or delays. Over one in four cited lack of available supply due to production downtimes and shutdowns. Ninety-seven percent said they were impacted in some capacity.
Pressure and attention are heightened when disruptions cause shortages to critical supplies such as ventilators or personal protective equipment, direct materials and popular merchandise. Beyond the headlines, there’s also a significant impact to the services supply chain. When critical outsourced services, including customer support, security and IT, were suddenly forced to go remote, we saw a corresponding rise in risks related to quality, fraud and compliance.
When a supply chain disruption occurs, it is impossible to control what is happening, especially when the product or service you rely on is thousands of miles away and completely inaccessible. What business leaders can control, however, is from where they source. That explains why over one-third of the profession is currently planning to either expand their supply base or shrink their global supply chain and depend more upon local suppliers.
Surprisingly, 27% of executives plan to stay the course and not make any meaningful post-pandemic strategy shifts. Many of them probably want to alter approaches, but recognize the inherent complexities and costs associated with doing so.
Understandably, most executives have never before experienced a supply chain disruption to this extent. While localisation seems like an appealing strategy to minimise future risks and boost the local economy, it’s far from a quick and easy fix. The obstacles are plenty.
Overcoming the deep reliance on low-cost sourcing is the first challenge. The second is production complexity. Technology gets more innovative, personalised and sophisticated by the day. It would be nearly impossible for a single manufacturer to hold all the technical capabilities and expertise to produce these products 100% in-house. To keep up, manufacturers outsource critical components to others, who outsource to sub-suppliers and so on.
Breaking this chain, while simultaneously bringing production closer to home and swaying the board to accept lower margins, will require executives and procurement teams to perform in a new reality.
Of course, there are clear benefits of going local. The end-to-end supply chain impact on carbon emissions is more than five times that of companies’ direct operations. Localisation optimises and shortens the supply chain network, lowering emissions.
In addition, sustainability performance is proven to impact the bottom-line. According to the World Economic Forum, sustainable procurement practices can reduce supply chain costs by 9 – 16%. On a larger scale, shifts toward localisation strengthen national and local economies, support the job market and, in many cases, reduce enterprise risk.
What’s to Come?
The decision to move production requires long-term planning and commitment. It won’t and can’t happen overnight.
Companies planning to make seismic strategy shifts like localisation require proper technology investments. Over 90% of companies are already using at least one Industry 4.0 technology, including blockchain, artificial intelligence, internet of things and more. While adoption of blockchain is still relatively low, the network promises to play a pivotal role in whatever changes come next.
The following 6 – 12 months will be crucial for every company and require a great amount of flexibility and adaptability. It’s impossible to predict (with 100% accuracy, at least) what’s next. Anyone that tells you differently is out of their mind. My advice to C-suites and supply chain and procurement leaders is to remain agile, invest, lean on your peers and prepare for anything.
If you’re an ambitious procurement or supply chain professional, there’s plenty to learn from Dawn Tiura about the power of networking, and upskilling yourself in the important areas of third party risk.
“You’ve got to meet Dawn,” said Gabe Perez from Coupa.
“You’ve got to meet Dawn,” said Chris Sawchuk from Hackett Group.
“You’ve got to meet Dawn,” said Alpar Kambar from Denali.
So, I said to myself – “I’ve really got to meet Dawn!”
There’s literally only a handful of women in the world who own and operate their own businesses serving the profession.
So… it was great to finalIy meet the much-admired Dawn a few years ago at the LevaData conference in San Francisco. Finally – I had found someone out there just like me – someone who also believed in the power of bringing our profession together.
Dawn and I are still really getting to know each other. We next met up at the SAP Ariba conference in Austin. Then she did a fantastic job keynoting at our Big Ideas Summit in Chicago last year (on third party risk…which is her specialty and very timely for what we were about to experience this year!).
So, I wanted to make sure the Procurious community knows all about Dawn and her amazing company….so I asked for this interview..
When you started SIG, what was your vision? Were you trying to build the largest sourcing network in the U.S.?
I actually am not the founder of Sourcing Industry Group (SIG). I took over the leadership in 2007 and my original intent was to remake it from a “good ole boys” network into the leading organization for sourcing, procurement and outsourcing professionals. My vision was to be a disrupter to the industry, pushing the latest ideas to members and to help elevate the role of the CPO.
Has your vision become a reality? Has SIG become what you thought it would be?
Yes and we’re making progress everyday as we continue pushing the envelope to adopt emerging technologies and find new ways to streamline the process of procurement. Over the last 10 years, SIG has become the largest network for sourcing professionals in the world. But more important than the size of our membership is the collegial nature and information sharing that we have fostered. SIG brings people together to share best practices and next practices in a non-commercial manner that creates success.
What have been your secrets to success? And what advice would you give to others thinking about starting their own entrepreneurial venture?
The secret to my success is surrounding myself with people who are smarter than me. They are my inspiration and they never say “no” to my new ideas. I also pride myself with only hiring people who volunteer in some capacity in their personal lives. For me, I think that people who give back to their local community or for a nonprofit says a lot to me about their character. We also allow people to take time off work, with pay, to support their own causes. The people I have recruited to the team often come from my volunteer work where I’ve seen their work ethic up close and personal.
Why do you think people join networks? And, in particular, your network, SIG?
The reason people join is most likely not the reason they ultimately stay. People join SIG to network, share best practices and to become better educated. They stay largely due to the network itself and the fact we are non-commercial. People enjoy the camaraderie, the fun we have and most importantly how we lift one another up and help each other. Our members are all great people, they participate fully and care for one another.
Why did you decide to have both buyers and suppliers in your network?
This was easy for me, I came from the supplier side, having consulted in sourcing for more than a decade. I know first hand that consultants/suppliers/advisors/tech companies each work with hundreds of clients and therefore bring a wealth of knowledge to the table. I encourage this interaction and these relationships.
I really admire how you have very clear guidelines on how your suppliers, vendors and sponsors can interact with your members. What are some of those guidelines and why did you put them in place?
I am proud of our Provider Code of Conduct and it is critical that providers acknowledge the fact that our practitioners are very sophisticated and won’t buy from you if you are a “slick salesperson.” They engage you because you have the right thought leadership that strikes a chord, or the right technology at the time they are ready to investigate it. They don’t buy from brochures or from being “sold to.” If you are found to be actively selling, you are given one warning and the second time your membership is revoked and you have to sit out of SIG for two years. At that time we will allow you to come back into the SIG Tribe.
When we caught up last year at the Big Ideas Summit in Chicago (by the way, you did an amazing job talking about Third Party Risk! Very timely!), I really learnt how busy your life is – running your business, organising your major events, hosting webinars, mentoring young people….you fit a lot into your day, week, month, year! What’s your advice to others who are trying to manage and prioritise their time better?
I feel best when I have a lot of projects to take on, from building curriculum, to mentoring and parenting. The more I have to do, the more deadlines I have, it motivates me. Without deadlines, I would achieve very little. For example, you didn’t ask me for a deadline for this article, so it didn’t get done for over a month. I set my priorities by keeping them balanced. I must do something to help someone else every day, that is one thing that I believe in. Whether it is donating time or money to a good cause, shopping for an elderly neighbor or mentoring youth, we have an opportunity to be kind and to give back every single day and we should take advantage of that opportunity.
What’s your advice to ambitious professionals out there? What should they be doing right now to make sure they succeed into the future?
Learn to open your mouth wider so you can drink more easily from the fire hose, because technology is going to change at an increasing rate of acceleration. Accept it, embrace it and never fight it. Also, bring your authentic self to your role, whatever it is. You can’t be successful without living your own truth. Don’t try and be what someone else wants you to be, be who you are and who you want to become. Err on the side of kindness always.
Most importantly, how are you personally right now? Florida is being hit hard by COVID. Are you and your family OK? What’s happening in Florida right now?
Thank you for asking, we are doing well. I have a high school senior in virtual school and kids in college all working from their apartments.
Wow! Whichever way you look at this, Dawn is an inspiration.
If you’re a budding entrepreneur out there, you have hopefully been inspired by Dawn’s vision and determination.
If you’re an ambitious procurement or supply chain professional, there’s lessons to be learned in the power of networking and upskilling yourself in the important areas of third party risk.
If you’re a supplier, looking to truly partner with our profession, SIG provides a trusted and valuable conduit into the important buying community.
What did you learn from today’s story? Let us know.
Thanks to the power of online collaboration, social media has played an essential role in helping supply chain and procurement professionals manage COVID-19.
Where would we be without social media? Imagine trying to navigate through this crisis without the support of your social networks. At Procurious, we have provided a safe space for our almost 40,000 (we’re at 39,964 as I write!) supply chain and procurement leaders all over the world. We’ve played our small part in helping our members step up to the plate, curveball after curveball.
In honor of World Social Media Day, it’s only right that we tip our hats off to how far we’ve come as a community. We’ve helped our members find jobs, advance in their careers, make critical connections across the world and collaborate to tackle some truly complex and exciting challenges. We’re extremely proud.
Today, we’re reflecting on a few of the many reasons social media has become a professional powerhouse:
1. It can help anyone, anywhere in the world
Think of how big your network would be without the virtual groups, forums, discussions and networks you’re a part of today. The best part is the skies the limit —and communities like ours are growing every day.
But even beyond individualized benefits, influencers like Professor Karsten Machholz, from the University of Applied Sciences Würzburg-Schweinfurt (or FHWS) in Germany, demonstrated the impact users can make when they use their platform for the greater good. Amidst the crisis, 65% of businesses were required to quickly source alternative suppliers for affected categories. And while procurement’s response was mostly impressive, some organisations are still struggling. Social media has allowed Karsten to play a huge role in recovery. “With the use of my procurement and supply chain networks like Procurious, I am trying to help companies find alternative suppliers in order to make their supply chains run again.”
Joanna Martinez, founder of Supply Chain Advisors LLC is another example of influencers leveraging social media to make an impact and help others. “Watching all the people being furloughed or laid off, I started ‘Pay it Forward Fridays’, where I use my connections and expertise to help people begin the journey back to employment. I’ve been a practice interviewer, a speaker to Zoom groups focused on the job search, have proofread resumes, made connections, and been a reference. I haven’t found a person yet that I haven’t been able to help in some way.”
2. The more we put in, the more we get out
Since coming together to prove our organisational value, we’ve made monumental strides in outshining old stereotypes and proving our organisational worth. Still, we’ve come too far to lose our seat at the executive table.
When asked about the pressures of today’s environment, Chief Heart Officer of SupplyChainQueen, Sheri Hinish, explained that COVID-19 has taught us a valuable lesson. “We are ONE planet – each of us interconnected in ways we may not be aware of or see. You can’t watch the news without hearing supply chain nowadays…. Literally, we are seeing that supply chains have the ability to save lives and power the world we share.”
This requires us to learn more and give more: to society and our professional networks. Social media makes this possible.
3. It boosts collaboration
Although much of the world is still at home, social media has brought our community closer than ever. “The pulse for information due to COVID has created a space for helping others better understand and prepare for external risks, visibility, social and environmental insights that are all tied to building resilient and transparent supply chains.” – Sheri Hinish, SupplyChainQueen.
It’s clear the support we’ve given each other is admirable. Beyond that, we’re progressively moving and adding value outside of our normal realm. For example, some procurement teams have contentious relationships with their suppliers. But according to Sarah Scudder, President at Real Sourcing Network, the dynamic must change – and social media is helping pave the way. “COVID-19 is forcing companies to save money and be more efficient… I want all procurement professionals to believe in collaboration and teamwork with suppliers instead of ‘us versus them’.”
There is no “I” in team. Effective collaboration requires communication and sharing. It can be especially uncomfortable if your organisation is doing something for the first time. But, who says you can’t borrow from another playbook? That’s what makes professional networks so unique. Chances are, someone out there has tackled a similar issue to whatever you are facing today… and they’re willing to share what they learned.
4. Online communication can be just as personal and productive
Our own Principal Advisor Helen Mackenzie proved connecting virtually doesn’t need to be any less intimate than meeting face-to-face. “I’ve been working hard to connect CPOs with each other. We’re having virtual coffee breaks where three or four of us come together just for a chat and to exchange information, insight and ideas. I like to think that being that community connector, which after all is what we’re about at Procurious, has helped the CPOs I’ve shared a virtual coffee with feel that they are part of a wider network that’s there to support each other.”
With major changes ahead, it’s critical we keep up the momentum. The most rookie mistake supply chain and procurement leaders can make is not being receptive to further change. As Dave Food, Strategy Director at Prophetic Technology expertly puts it: “The future is full of possibility, say no to the old ways and leverage the new potential. Early adopters are the powerhouse of tomorrow.” And social media is the enabler.
Reaching influencer status on social media in any industry comes down to two things. Procurement and Supply Chain Influencer, Kelly Barner reveals what what they are and why it is important…
With world social media day only moments away, it’s time to reflect on how far the procurement profession has come in promoting itself to the broader business community and the world.
It was only six short years ago that we launched Procurious as the world’s first online network for procurement and supply chain….and since then we have seen a plethora of social media influencers emerge representing our profession.
But before any of us burst onto the scene, Kelly Barner was already here, promoting the work of our profession on Buyers Meeting Point, publishing books and writing original content to help upskill the profession while promoting key individuals, brands, publications and events within the industry.
Thinkers 360 and CPOStrategy Magazine recently recognised Kelly as the number one influencer on social media for procurement. So what has been her secret? How do you become the most influential person in a space where everyone is vying for attention? I reached out to Kelly to find out.
Kelly Barner: In my opinion, reaching influencer status on social media in any industry comes down to two things:
1. Consistently working at it day in and day out. I’ve been sharing and engaging on social media since 2010. In the early days, I didn’t have a following, but I stayed on course, actively promoting my own content and following others and commenting on their content. I use some platforms to help me automatically promote content periodically after the main promotional window is over, but I do 99% of my social media work the ‘old fashioned way’ – I do it myself, as me, every day. If your online brand is important to you, you can’t fake authenticity. Give it 5-10 minutes a day, every day. That is enough to make a noticeable difference.
2. Not generating a following for the sake of the following, but looking at it as a natural (and very valuable!!) byproduct of doing excellent work, writing excellent content, and building real connections with real people. If you are just focused on building up your numbers, you will end up with an audience built for the wrong reason, and those connections won’t help you achieve your primary mission.
Tania: When the field is open wide, it can often be tough to find the courage to “be the first” and get started. I know it found me a while to “find my voice” (and I still may be looking!), but it took a lot of courage to get started sharing my stories on social media.
Kelly: This is one of those cases where it helps not to have any idea what you are doing. I’m sure I made a lot of mistakes along the way (and continue to make them to this day), especially since I don’t have any training in marketing, PR, or social media strategy. But it has helped to have good friends by my side along the way. The procurement community is made up of amazing, generous, inspiring people that never fail to inspire me with new ideas and approaches to tough problems.
Tania: But now the field isn’t wide open, we have a lot of influencers in our space, and in some ways, that could be more daunting – you could feel that you don’t have a unique story to tell, that it’s all been said..and maybe by people that you think are better than you.
Kelly: Everyone has a unique perspective to offer – that is the first, most important lesson I learned from Jon Hansen. He has been my mentor since day one, and early on I asked him why he was helping me. We both had blogs, and I wondered why he didn’t see me as a competitor. He pointed out (in his friendly, genuine way) that as long as we both write from our own point of view, there is no such thing as competition. No one can ever be you, and as a result, you will always have a unique offering to bring to the market. You can also beat people on time and quality. Work faster, and make sure your work is cleaner, that everyone else’s, and the readers will follow.
Tania: I’ve always encouraged our community that they have a lot of great stories to tell. We have such interesting careers, interfacing with so many interesting, unique issues every day.
Kelly: The secret to great writing and social media engagement is… READING! I know that isn’t the most popular activity these days because we are all so busy. But it is absolutely critical. Read content on procurement, supply chain, business, communication – absolutely everything you can get your hands on. I read several newspapers every day as well as blogs, and monthly/quarterly business journals. It is amazing how often inspiration and insight come from unexpected sources. And – back to the idea of having a unique point of view – since no one else will be reading the same mix of sources as you, no one can duplicate your perspective.
Tania: With due cause, COVID has been a hectic time in procurement and on the news scene. Our recent How Now report showed how well our profession handled the stress and actually have an increased interest and commitment to building a career in procurement and supply chain.
Kelly: I think procurement has done an outstanding job keeping the lights on in these unprecedented times. Who else knows how to get hard to find products and services? Who else can be creative about solving problems on the fly? Our companies have relied upon our agility and determination, but so have our families. I’m sure I am not the only procurement professional who applied her knowledge of supply chain management to keep the house stocked with food, medicine and – yes – even toilet paper. We’ve had some odd meals (turkey kielbasa, stewed tomatoes, and buttered toast, anyone?) but we always had something to eat – and I never missed a deadline at Buyers Meeting Point.
Given the additional information supply chains have received since the pandemic began, I think there is good reason to be hopeful that a flood of talented, hardworking professionals from other fields will join procurement and supply chain because of what they have read and seen during the shutdowns.
Tania: Speaking of increasing influence, Kelly, you have just made a big strategic decision to purchase MyPurchasingCenter from another female entrepreneur.
Kelly: MyPurchasingCenter was owned by MediaSolve Group, a B2B Marketing Company led by Michelle Palmer, and it was edited for a long time by another well-known figure in the procurement industry: former Purchasing Magazine Senior Editor Susan Avery. They were both determined that ownership of MyPurchasingCenter go to someone that wanted it for the right reasons; not to part it out or gut its assets, but who would show respect for its legacy as a standalone information resource.
I worked on this acquisition for A LONG TIME. I knew Buyers Meeting Point was uniquely positioned to show the respect that Michelle and Susan wanted to see (and rightly so!) and to create tangible value with the MyPurchasingCenter brand, content, and social media accounts.
Tania: Just like when you started Buyers Meeting Point, this acquisition is a big step, it must have taken courage. Were you nervous about the next step. Can you give any advice to people wanting to take that first entrepreneurial step?
Kelly: My short answer to that question would be, “Just GO!” With the exception of ensuring your personal finances are in a state to support the leap before making it, you can’t overthink the decision to step out on your own. If you do, logic will stack up against the decision to become an entrepreneur every time. Nothing in the world can prepare you for starting a business, but no professional experience offers more riches. The highs and lows, gains and pains are like nothing else. I highly recommend that anyone who gets the ‘itch’ seriously consider acting on it!
Tania: What do you think the profession will look like in five years? What will MPC/Buyers Meeting Point look like in five years?
Kelly: In five years, I think procurement will be a primarily data-driven profession. Technology will be able to handle a lot of the process work we do today, leaving us to analyze data and work at the highest levels of the enterprise to inform and contribute to the development of corporate strategy.
My plan for BMP and MPC is to continue supporting all of the information needs of procurement and supply chain professionals. Five years from now, I imagine the full MPC content archive will be back online and I will have had some other creative spark about how to perpetuate the brand on my own. I can’t wait to find out what I come up with!
Tania: There’s a few things I’ve always admired about Kelly (being a lovely person would be the first), but from a business perspective, that she’s achieved this number one status, that she’s managed to do this without having to leave her family and travel like a madwoman around the globe to build her network and that she’s a great collaborator.
We’ve talked about the achievement of her influence, but what about being able to build this global network without travelling. Kelly, what’s your secret? Do you think face to face is a myth? Has all our Zoom, Webex, etc during COVID proved your approach?
Kelly: This is absolutely a unique point about my experience. I was a consultant traveling almost 100% of the time when I had my daughter 12 years ago. Overnight, I went from jetsetting to full-time first time parent, and it was quite a shock. I joined Buyers Meeting Point in 2009, 4 months before my oldest son was born (referring back to my point about about not overthinking the leap to entrepreneurship – logic would have told me that was a TERRIBLE idea! Who starts a business with a newborn and a 20 month old?). My youngest son was born in 2012, so I have had babies and/or kids for every minute of my entrepreneurial journey. It is amazing what technology will allow you to achieve. I don’t even have a home office. Before COVID-19, I worked at the kitchen table, and after my family all came home to roost full time, I moved to the dining room because I didn’t want peanut butter and jelly splattered on my laptop.
I’m also lucky that I live about an hour from Boston, which brings a lot of people into my backyard. I make the most of those opportunities, and I have met many of my global colleagues – including you, Tania! – in person. There is something magical about sitting face to face across the table from someone you already have an online relationship with.
There is no question that being able to travel would have accelerated my career and influence, but not being able to travel wasn’t a deal breaker. Now that everyone else is in the same boat, I have an advantage because I’ve been working this way for over a decade.
Tania: And collaboration, you’ve always collaborated with others in the profession – Jon Hansen, Phil Ideson, and Stephanie Lapierre to name a few. I totally subscribe to this, we’re going to get a lot further promoting the profession if we all promote each other. What’s been your approach to collaboration? How do you choose who you want to collaborate with? Will you be collaborating more or less with others into the future?
Kelly: Deciding who to collaborate with has always been a gut decision for me. If I like you, there is almost nothing I won’t do for you. I received a ton of goodwill from people who were practically strangers when I was first on my own, and I have made a point of paying that generosity forward. This is another one of those areas where you can’t fake authenticity. If you really like someone, the collaboration comes naturally. If you don’t ‘click’ with someone, nothing can fix it. I’ve actually gotten stomach aches from dealing with certain people over the years, and I trust that 100%. After all, what is the good of taking on all of the risk of being out on your own if you can’t reap the benefits of being able to decide who you will work with and for?
I hope that leaves everyone inspired, with some great practical tips for increasing your own social media influence.
From my own perspective, building a really compelling profile on Procurious is a great way to start promoting yourselves to 40,000 other procurement and supply chain pros around the world…and also connecting with them to solve your daily challenges.
This IWD, I’m more motivated than ever to go beyond the hashtags and to start making meaningful change. Will you join me?
Many of us, including me, have spent recent weeks transfixed by what can only be described as horrifying news. A beautiful woman, Hannah Clarke, and her three young children, Laianah, Aaliyah and Trey, were savagely murdered in Brisbane, Australia, by their estranged father, Rowan Baxter.
In 2020, after so much progress on women’s rights and equality – after #Metoo, #TimesUp and #WhyIStayed – the fact that an atrocity of this nature can happen in the first place is evidence that we haven’t come far enough. Not even close.
There’s no doubt that we need a complete overhaul of how we work to prevent domestic violence. But beyond that, for all of the progress we’ve made, women are still at a distinct disadvantage throughout their entire lives.
From the ongoing gender pay gap, to women’s decreased pension funds, to discrimination as we age, it seems to me that all of us – men and women – need to go beyond hashtags and endeavour to make meaningful change, as often as we can.
Many commentators have said that progress is slow because it requires gargantuan mindset and structural shifts. But I don’t agree.
This often means their achievements are less likely to be noticed, affecting their ability to get recognition. And, ultimately, a promotion.
But there’s a strikingly simple action you can take today to help women you know get the respect and recognition they deserve. Talk up their achievements for them!
Whether you do this in a meeting, via email or on LinkedIn, you could be the pivotal link that helps the women you know get the recognition they deserve.
So remember these 5 simple ways to show women respect this International Women’s Day – and do your bit towards boosting equality in your workplace.
To give more women respect and recognition this IWD, Procurious is asking you to tag your procurement and supply chain #HERo on LinkedIn – and tell us why she’s so great. Here’s our inspiring post on LinkedIn, to which you can add your nominations.
Knowledge is power, but knowledge is now being democratised and made accessible to all, thanks to the development of AI.
Long live the democratisation of data
Is there someone in your work life who is hoarding information? Holding the data cards very close to their chest? Making it difficult for you to succeed because they have vital information and know-how shackled up close to their desk?
news – their days are numbered!
is power, but knowledge is now being democratised and made accessible to all,
thanks to the development of AI.
A democratisation of data
supply chain, data plays a very critical role; data about suppliers, shortages,
shipping and shelf life, the list goes on. And supply chain professionals are
inundated with making sense of all this data.
to unlock the value from this data we’ve needed a group of people with deep
technical skills in our teams to gather, manage and query. Exhausting and time-consuming work, leaving
little space or brain power for problem solving and decision making. The need for these skills has concentrated
the power of data in the hands of a few, rather than the wider team.
Nobody knows this better than the supply chain team at IBM. With thousands of supply chain employees, over $40billion in spend and millions of SKUs to manage from over thirteen thousand suppliers in their supply chain across 175 markets, there is a lot of data to keep track of. There is a real need to ensure every supply chain professional has all the information to make the right decisions at the right time.
I reached out to IBM’s Chief Supply Chain Officer Ron Castro – firstly to congratulate him on his Manufacturing Leader of the Year by the National Association of Manufacturers. However, I also asked him to participate in our Supply Chain Career Boot Camp and then went on to quiz him on the detail behind why Gartner had been recognised by the IBM Supply Chain team as a Finalist in their Chainnovator Awards.
the scale and complexity of the IBM supply chain, Ron and his team turned to AI
to augment the team’s capabilities.
experience leading teams across the globe resulted in a really pragmatic
approach. AI was used to upskill supply
chain talent and engage with subject matter experts. The analytics and tools
developed gave wider access to data insights for their supply chain pros around
everyone in IBM’s supply chain can make better decisions and be creative –
which is just the kind of capability needed in this new and challenging decade
no more tedious data capture and formatting for the IBM team. No more worrying that they’ve missed something in the
never-ending news stream or even the weather forecast.
The Human + Machine Personas
For many years, the IBM Supply Chain team has known that one type of tech solution couldn’t fit all the needs of their team. Everyone has different data needs according to their role – some are forecasting, others are planning and many are executing or delivering.
IBM’s approach is simple – it’s people-centred. Data personas were created to map each supply chain team member’s requirements. Now AI serves up data in the format and time that suits their needs.
Sterling’s AI helps you:
Gain visibility into
data from across your systems and silos
events and their impact on your supply chain
Get ahead of events
and buy yourself time with predictive insights
Capture and share
knowledge and best practices with digital playbooks
By creating these personas, IBM Sterling uses AI to provide just what the forecaster needs to augment their brain and make the decision to keep those supply chains flowing.
final piece of the jigsaw is a concept that’s close to my heart –
IBM Sterling’s AI reviews unstructured data in its many and varied forms. Whether it’s emails, discussion threads or reports, AI now has the power to find insights from previously inaccessible data sources such as team conversations, social media and news feeds, and weather reports… and serves it back to the person who needs it, when they need it. AI makes key suggestions like:
Why don’t you consider this? – “They used it in the UK when
weather conditions were similar”
Is this a change in risk level? – “The last time this supplier’s lead times
dropped to this level there was an underlying shortage issue”
It’s exciting thinking about the improvements in supply chain from the introduction of AI Augmentation. I think we’ve only scratched the surface and can’t wait to see what happens as the power of IBM Sterling’s AI is unleashed on our supply chain brains.
your heart is broken, how hard is it to turn up to work every day and perform?
so many of us have to do it every day. Our worlds may have fallen apart – the
loss of a loved one, a falling out with a friend or colleague, the loss of
money or an important opportunity – yet each day we drag ourselves to the front
door, put on a mask and carry on doing our jobs with a smiley face, but a
that’s kind of what I’ve been doing every day since my mother passed away eight
worry, I’m fine, and I’ll explain, but I’m just saying – I understand.
feel your pain.
When I found out the clock was ticking
For me, bad news often seems to arrive at the most inconvenient time for my professional life. We knew that Mum was gravely ill, but the final news that Mum only had months to live arrived at the start of a one-month business trip I had in the US last September.
had just arrived in San Francisco. The
news came in the middle of the night (the joy of timezones) and I just cried
one of my favourite speakers (and human beings on the planet), Nicky Abdinor
says, always be grateful. Even if you
have the worst day ever, you can go to bed and be grateful that the horrible
day is over. You can click ‘control,
alt, delete’ and re-boot for tomorrow.
had a lot of days like that during those four long weeks on the road in the US. When I got home, I was fortunately able to
spend two months by Mum’s side.
How much should we talk about our broken hearts?
are human, and that means we are emotional.
But our modern workplaces and our community expects (and rightly so)
that we will conduct ourselves with a certain level of decorum, and if we want
to keep our jobs and our places in the community we have to play by the rules.
I worry that companies almost expect us to behave like robots (as I have said
previously in my “Beat the Bots” speeches). They expect us to do things such as
re-enter the workforce after having a child or losing a loved one and act like
it never happened.
that’s not really what being a human is about.
only are we required by our companies to behave in a certain way, but we also
need to keep participating in work, as well as in life. This isn’t only because
we’ve got bills to pay and we need to eat; it’s more than that – participation
and doing ‘normal’ things are an important part of overcoming grief.
still, it’s hard. Sometimes, so very hard. But how do we get through these
times of grief and trauma without totally embarrassing ourselves, tainting our
hard-earned reputations and maybe even losing our jobs and family?
Juggling through work and life
As I’ve written
previously, we have to somehow find a way to keep all the juggling balls in the
air, with the balls being work, family, health etc. But the important thing to
know is that some balls are made of rubber, whereas others are glass. Work is a
rubber ball, so if you drop it, it will bounce back, but others, like your
health and family, are glass. If you drop them, they are difficult to recover.
raising my family and supporting my mother’s health, I have had to drop the
work ball many times – and believe me, it has always bounced back.
How to keep juggling after a glass ball drops to the floor
am so fortunate to work with such an amazing group of colleagues, many of whom
have been working with me throughout Mum’s illness. They are all superstars and many stepped in
to take accountability when I had to focus on family.
I’m so grateful I have my team, this experience has reinforced what I knew all
along: if we are going to be successful leaders, we need to be resilient and
work our way through grief and disruption. This is for ourselves personally but
also for our team – if my team is distressed because I’m distressed, then not
only does my personal life fall apart, but so does my professional life.
you find yourself in a distressing situation, my advice would be to share with
your team (but not too much). They need to understand what you’re going
through; they need to see that you’re human and vulnerable. Yet at the same
time, you’re probably best placed to save them the intimate details. At the end
of the day, it is your family and friends whom you need to lean on in personal
times of crisis.
tough situations, remember to take it one step at a time and draw energy and
support from those closest to you.
Understanding what is really happening under your peers’ mask
My mother had dementia, as I’m sure many of you
know. As such, there were lots of things she couldn’t remember, like most
people’s names, what year it was, and even how old she was.
surprisingly, she could still remember her feelings at different points in her
may not remember someone’s name, but she can definitively (and accurately)
describe the emotions she associates with that person.
situation with Mum reminds me of the age-old leadership lesson:
People may not remember what you
said, but they will also remember how you made them feel.
we are all wearing our masks, we need to make an effort to understand our
peers, bosses and direct reports, and whether or not they may have some trauma
going on in their lives. Behaviour we
observe that might seem unusual, a lack of performance or a change in attitude
may be related to some grief they are experiencing, not just a competency issue
and their ability to do the job.
these situations, we need to use our super human ability to empathise. I know every time I experience a painful
event, it has made me more and more understanding of what others may be
experiencing and challenged with.
Working through a broken heart
Mum was always a huge supporter of my
professional development. When I
travelled or had a critical meeting I was nervous about, she would always say
‘Remember, I’m on your shoulder.’ And for the last few weeks, that’s where I
feel she’s been – right with me, all the way.
having Mum may have broken my heart, but it hasn’t broken my spirit. Late last
year, we worked hard across the US to garner support for Procurious’ 2020
program, and this year, I’m excited to say that our efforts were rewarded –
we’re on track for one of the biggest and most exciting years yet. Stopping now
to reflect on that, I know Mum would have been immensely proud.
now certainly isn’t the time to stop in any way, shape or form. To prosper in
this next Industrial Revolution, we need to play to our human strengths:
collaboration, connection, innovation and influence.
need to embrace our human-ness, and we need to get connected – to our team, to
our stakeholders, to our suppliers and to our community. The robots may be
coming, but the thing we have that they don’t is connection. Speaking of, get
onto Procurious now, and start making the
connections you’ll need to make your 2020 as successful as we hope ours will
We’d love to hear your stories of
career resilience – please share in the comments below.
The business case for diversity is clear – diverse teams and leaders are more innovative, collaborative, successful and profitable. But when it comes to diversity in leadership, we’re not where we need to be. How do we get there?
Procurement as a profession has proven our ability to change, to adapt and to thrive. From order takers, to expediters, to deal and market makers, we have proven we know how to make the most of an opportunity to create value, and we’ve been able to do so in ways never done before.
Yet to realise the true potential of our profession, there’s one thing I know we need to achieve that we haven’t as yet, and that is: gender equality in leadership.
Across the board, procurement performs above average from a gender perspective. A recent survey from our recruitment partners, The Source, revealed that 38% of leaders and managers in procurement are female (compared to the 30% average across all professions). This is a great start, but we’re still losing too many women along the way – when you look at entry statistics, 48% of procurement graduates are female.
If we’re doing well, then, why do better? Better diversity can help us better manage complexity and enhance profitability, as I’ll explain below. And in good news, there are (at least) five things you can do right now to help your team get there.
Why is increased diversity particularly important for procurement?
As Deloitte pointed out in their 2019 Chief Procurement Officer report, CPOs (and increasingly, all of us in procurement) have to be “complexity masters” to excel at work. As we know all too well, complexity is now coming in all shapes and sizes, including trade wars, climate change and new regulations (external complexities), stakeholder alignment (internal complexity), people, organisational models and business plans (talent complexity) and finally, digital disruption. Managing one aspect of this is challenging enough; managing all can feel overwhelming.
But greater diversity can help us do it all. Firstly, with diversity comes multiple perspectives and enhanced innovation, which will help us identify multiple solutions to solve the complex problems we face.
Diversity also helps us with everything inside our own four walls. The more diverse we are, the more likely we’ll represent the interests of those we serve, including our organisation’s customers – who are ultimately our customers. And not only do we represent our customers and stakeholders, we also better represent our own staff when we’re diverse, as we’re better able to understand them and make decisions that enhance their wellbeing.
Finally, and perhaps most importantly, given the expectation of strategic business partnering from procurement, diverse teams have been shown to be up to 35% more profitable. With procurement functions now often required to do more with less, diversity can be a key driver in increasing our value-add and securing resources to innovate and grow.
How to increase diversity in leadership in procurement
The challenges faced in retaining women in leadership in procurement echo those of wider society: inequality with paternity leave, unconscious bias and a lack of flexibility. But there’s so much we can do to counteract these, even on an individual level, and you don’t need to wait for society or even your organisation to catch up. If you want to reap the benefits of greater diversity in your team, try the following:
1. Give (public) praise
In order to reach a position of influence, you have to be noticed. And unfortunately, sometimes being noticed can be as much about announcing what you’re done as it can be about the actual achievement in the first place.
This can be particularly problematic for women, whom research shows can be punished for advocating for themselves. To counteract this, try giving public praise to women you believe deserve to get noticed. Whether it be on Procurious, LinkedIn, in a meeting or in front of an influential executive, giving praise can help someone be recognised and hopefully promoted.
Although this is a stereotype, there’s never any harm doing what you can to prevent it. So if you know a talented female and there’s a role going, why not encourage her to have a go?
3. Mentor and sponsor
Whether or not you’ve got diversity as an official target or KPI in your team, as a leader, you’re no doubt responsible for performance. Knowing that, it’s important that you mentor and sponsor other more junior procurement professionals – especially females.
Your mentoring can be any arrangement that suits you and the mentoree – you may want to meet regularly but informally or alternatively, you might put a more formal development plan in place. If you choose to be a ‘sponsor,’ though, you should be more active – as a sponsor, your responsibility is to specifically advocate for the person you’re working with in the hope of securing them a promotion (like giving public praise, but with a very specific end goal in mind!).
If you want to increase your impact, you could even mentor someone outside of your organisation. Procurious and The Faculty run mentoring programs in both the UK and Australia, get in touch if you’re interested.
4. Role model flexibility – regardless of your situation
If you’ve ever been in any type of leadership role, you’ll know that you can influence your people as much (or more) with your actions than with your words. One of the most important ways to influence your people is to show you trust them through giving them flexibility.
But if you’re in a position of influence, you can change this. No matter what your situation – mother, father, or non-parent, if you lead by example by both working flexibly and allowing it, you’ll help remove the stigma and as a result, help create better diversity.
5. Campaign for equal rights and equal opportunities
Although unconscious bias is still an issue, one of the biggest reasons that there are less women in leadership roles in organisations is that they have career breaks that their male counterparts may not have, by way of maternity leave(s).
But if you’re in a position of influence, you can change this by giving fathers a much sought-after opportunity to be at home. Numerous big companies have all recently removed the terms ‘primary and secondary carer’ and instead offered equal leave to all new parents. Why not advocate for this at your organisation?
In our profession, a lot can change in a year. So why not make this year the year we all rally together and create a change we can be proud of? Our profession is complex, but helping more women into leadership doesn’t need to be. Diversity benefits us all, so let’s all do what we can to help propel more women into leadership.
Tania Seary is the founder of Procurious and a passionate advocate for gender equality. If you’re interested to learn more about how to help women in leadership, tune in to our podcast ‘Don’t Quit Your Day Job – Your Path to the Top’ webinar on January 23rd, 2:30pm BST. Register for it here.
It’s Hallowe’en! Is your boss scarier than your average ghoul? Is your career in the grip of a scary, old-world CPO and doomed to wither?
Beware the Jabberwock, my son!
The jaws that bite, the claws that catch!
– Lewis Carroll, 1871
You’ll know a scary, old-world CPO when you see one.
I had almost forgotten about them until I found myself in a meeting with one last week. Somehow in recent times I have escaped the horror of hearing such old-world, closed network thinking like:
“I don’t want my team on social media, someone may poach them”
“We’re too busy working to be looking at what’s happening in the rest of the world”
“We know our business best”
“What if my team spends all day on social media?”
To the team at Procurious, these comments are like blasphemy. We’re on a mission to change the face of procurement, and give the images associated with the profession a makeover. We want to replace the old brown cardigan-clad stereotype, with fresh images of procurement as the “smartest guys in the room”.
My meeting with this archetypal nemesis reminded me of all the reasons why we founded Procurious. It gave me increased motivation to continue our mission, and gave rise to an overwhelming urge to protect all the amazing rising stars in procurement from the soul-crushing dictatorship of a scary, old-world CPO.
The Old-World CPO
Let’s face it, if your personal characteristics and actions portray an image that you’re living in the past, the chances are good you are. People don’t leave companies, they leave bosses.
As such, we want to reward the great bosses, those leading by example, keeping their teams energised, investing in individuals’ careers, and continuously pushing procurement to excel.
What are the tell-tale signs of a scary, old-world CPO? The next time you’re going for an interview, or looking at your current boss, don’t fall for the flashy suit, big title, or even the big brand name they represent.
If the person opposite you falls into one of these categories, the chances are your career development will come to a screeching halt under such a draconian regime.
The (Digitally) Invisible Man…or Woman
Check whether this CPO has any sort of online presence. Tell-tale signs of invisibility include profiles with no photos, or inappropriate photos, scant, or no, information, and no visible mentions in a Google search.
There may have been a freak internet-cleansing event, wiping out all references to this person, but the reality is that they probably haven’t spoken at any events, written anything interesting, taken the time or effort to understand social media, or understand the fact that you will be researching them online.
Also, beware those CPOs who have fewer than 500 connections in their network. Some CPOs do make the case of quality vs quantity. But, if you’re working in a large company, have a large team, and work with an extensive supply base, shouldn’t 500 quality connections be expected?
You (and the majority of your peers) want to work for someone who is an influencer. You want a leader with a wide range of connection they can introduce you to, and broaden your horizons. Working with someone with a limited network can be a road to nowhere for your career prospects.
Robinson Crusoe – the Loner
This CPO really is an island.
They don’t believe in networking, collaborating, or outside knowledge flow, and believe information is for their own personal advantage to build their power base. The Robinson Crusoe profile can physically manifest itself as an executive sitting in a corner by themselves, with their back to the team.
This information block exists not only within their psyche, but extends to the procurement team itself. This old-world CPO has particularly old-world views, and creates a knowledge hierarchy, where they take all the great (and politically advantageous) ideas as their own.
Another problem with this approach is that it encourages working in a closed network as part of the norm. These scary old world CPOs end up staying in the same profession, peer group, company, or industry, invariably associating with people they already know. This peer group continues to reinforce their outdated approach to management, and their thinking is never challenged.
The new world CPO is collaborative, a “true influencer” and shares their knowledge freely and widely.
My view is that a CPO’s main job is to not only drive change and innovation (and make a couple of deals on the side), but to give their team the opportunity to access tools and discuss ideas with other professionals, thought leaders and experts from around the globe.
Yet I still see CPOs encouraging teams to work in isolation, unaware that there is whole universe of knowledge to help them grow and excel in their jobs.
The Devil Wears Prada – The Career Crusher
Their desk calendar reads 2016, but their attitude towards employees is stuck in the 1950s.
Yes, your boss should have an overall plan for how their team is delivering against the overall business strategy. But they should also have a plan for you – both for what you need to deliver, and how you need to develop in the future.
They should be committed to diversity and promoting young talent, to making sure their team reflects this commitment and is generating opportunities for the next generation of talent.
The best CPOs are obsessed with finding the best people and helping them develop. They send their people out to be trained in the skills they need, expose them to new opportunities, and build peer networks that will develop leadership skills.
The worst CPOs keep their category managers locked away from the rest of the world in fear that their people will be poached. A great CPO doesn’t need to worry about this. They know that they have developed a great employee value proposition that keeps their team engaged and retained.
Let’s not be too hard on these talented Heads of Procurement. They can’t all be cut from the same cloth.
Why not get on the front foot and try and initiate some reverse mentoring. With a few polite, and well-placed pointers, I am sure you could help turn your scary, old-world CPO into a procurement rock star.
Sharing your skills and knowledge could help your CPO become increasingly tech savvy and an advocate for technology, including social media, for procurement. And just in case you need some more points, you can find a 5-point checklist on being a great procurement boss right here.
We look forward to seeing you both on Procurious soon!