Category Archives: Career Management

Transparency: Is Your Supply-Chain Crystal Clear?

Organisations are under increasing pressure to improve on supply-chain transparency but meeting these demands is easier said than done…

Improving supply chain transparency is a high priority for companies, especially in industries such as foodservice where consumers and regulators are pushing for more publicly available information on how products are made and delivered. Increasing product complexity—growing demand for organic and gluten-free foods, for example—as well as food safety and security concerns, continues to drive the demand for more transparency.

How Can Organisations Meet These Demands?

Responding to these demands is no easy task. The fragmented nature of the supply chain can make it difficult to achieve the kind of consensus that is needed to create efficient, end-to-end monitoring systems. However, as the industry responds to the need for more transparency, there is a huge opportunity to take a leadership position. Key to developing the level of transparency that is now expected is changing the behavior of stakeholders and harnessing the power of data visualization technology to present abundant data in easily understood and actionable formats. With these changes in place the industry can open the way to innovations that could take supply chain performance to a new level. Moreover, the journey provides some valuable lessons for other industries that are striving to meet market demand for increased supply chain transparency.

Companies in the foodservice industry sell food that is prepared and served in venues outside the home (the most familiar outlet is restaurants). A complex supply chain that stretches from agricultural growers across the globe to end consumers supports each restaurant. The supply chain also includes manufacturers, freight carriers, forward warehouses, distribution centers (DCs) and third-party logistics providers (3PLs). Many of these players tend to operate in silos that can impede the end-to-end flow of information.

What Challenges Does Data Present?

Data latency represents one of the most difficult hurdles. For example, some trading partners share daily inventory and sales information in single, large batches; by the time the data is uploaded into supply chain visibility tools, it may be too old in “food time.”

The veracity of data is another challenge. There are many reasons why inaccuracies creep into supply chain data streams. An overarching problem is a lack of widely adopted, consistent standards for exchanging data. There are also various operational issues to contend with. An example is the reuse of product numbers and warehouse identifiers without alerting trading partners to such changes.

Untimely or inaccurate data is always an issue, but particularly in today’s highly variable consumer environment. Demand for food products can be unusually volatile because shifting consumer preferences influences it. Some peaks in demand—for example, when a restaurant dish suddenly becomes popular because a celebrity tweets about it—are almost impossible to anticipate.

Industry Fragmentation

The industry fragmentation described above compounds such problems. In a fragmented environment, trading partners tend to optimize locally. For example, a DC might build safety stock of a critical product for a favored restaurant chain that is not visible to other players. Unseen inventories scattered across a supply chain cause significant inefficiencies.

Add the dramatic increase in the volume of data to the mix, and it becomes clear that operational models have opportunities to improve before the industry can deliver the levels of supply chain transparency that are expected in today’s world. These changes are within reach—and many are being implemented.

Changing behaviours to tackle supply chain transparency

One of the first steps to overcoming these problems is to change the behaviors that cause data errors and latency.

For example, Armada, a Pittsburgh-based fourth-party logistics provider (4PL) to the foodservice and retail industries, is working with DCs and other entities to make sure that the inventory and shipment data they provide is as near to real-time as possible. Huge improvements are possible by simply rethinking the way data is managed and shared, and by breaking down operational silos.

Changing stakeholder behavior lays the foundation for the new technology that drives greater supply chain transparency. At Armada, this emerging technological base has two key elements.

First, an integrated platform allows the company to receive data in multiple formats such as EDI. Second, Armada is working to fundamentally change the way this data is stored and accessed for clients and their network stakeholders. For example, the practice of generating reports from data stored on applications is no longer sufficient. Data warehousing and extraction as well as business intelligence capabilities are being built to support the high-volume information management systems that are now needed.

This is not cutting edge—but harnessing these capabilities to develop tailored visual displays of complex data represents new territory for foodservice supply chain practitioners.

Why traditional methods won’t do

Traditional methods of displaying and analyzing operational data through columns and rows aren’t enough if the goal is to redefine supply chain transparency. In addition, practitioners need faster, more effective ways to consume and use the large volumes of data now available. And it is likely that the flood of data will increase over the next few years.

Importantly, much of this data needs to be configured for mobile technology platforms that are growing in importance. An example of an innovative display format is an “items at risk” dashboard that shows when items in specific DCs are reaching stock-out levels based on lead times.

These are exciting innovations, and the industry is only at the beginning of this journey. For instance, there is huge potential for developing more advanced analytics. The ultimate analytical goal is to develop systems that automatically identify potential problems and trigger remedial action.

Consider, for example, a case where the “items at risk” screen shows that an item is nearing an out-of-stock situation. The system automatically initiates a transfer order from a DC that it identified as a source of additional stock. The DC is notified, and the order approved without having to engage unwieldy manual procedures. Moreover, the system issues alerts and updates to designated managers via their mobile devices.

This article was originally published on Supply Chain MIT  via the ThomasNet Blog

Time Management: Sorry, You’re Just Not A Priority For Me

A colleague once told me there’s “a special place in hell” for people who don’t return emails. Yes, it’s frustrating, particularly when projects are held up. It’s easy to see these people as blockers, but it may well be they are actually managing their time much more effectively than you……

Modern wisdom would have us believe that our time management has a direct impact on our personal and professional success.

People who know their priorities and have the discipline to work their way down their to-do list from top to bottom definitely seem to win the day. But for us mere mortals, it often seems impossible to juggle all of our commitments at once.

How to get your priorities as a priority on others’ to-do list is a blog for another day. Today I want to ask how well you are managing your time? Do you know which aspects of your life should be an absolute priority? And offer five tips on how to make your time work for you.

The time bomb that always ticks

In her Walt Street Journal article, “Are you as busy as you think?” Laura Vanderkam reminds us that although we all think we’re very busy, we spend long stretches of time lost on the Internet or puttering around the house, unsure exactly what we are doing.

As Vanderkam says, “We all have the same 168 hours per week, but since time passes whether we acknowledge it or not, we seldom think through exactly how we’re spending our hours.”

Are you a priority?

We all make time for what we feel is important in our lives – but have you critically thought through what is REALLY important in your life? That’s our priorities become clear and we can more deftly make decisions about the use of our time.

Being blessed with three businesses, two children, an amazing bunch of friends and a husband who constantly travels the world, one of the skills I pride myself on has been my ability to manage time. I may rarely “be on time” (a glaring and embarrassing fault)….but I do manage to “make the most of my time”.

How? Because I plan just about everything (including doing nothing!) down to the day and almost a year in advance. I don’t always get it right, but feel confident enough to share with you four pieces of advice.

1. Make time to plan your time

It sounds like double dutch, but we need to make time to plan our time. There are so many people who don’t actually invest the time to think through how they want to spend their time. Once you now your priorities, it becomes easier to allocate how much time you want to devote to work, rest and play. My husband and I literally have face to face formal meetings and teleconferences during work hours to co-ordinate and plan our time well in advance.

2. Map your plan on a page

Now this is very nerdy…but over the years we’ve perfected an A3 colour coded six-month calendar. Our friends and colleagues laugh at us, but it’s the best method we know to get a high level overview of how we are going to spend our time whether it’s business commitments, travel, school holidays or social plans. Most importantly, this allows us to identify when things are just “too crazy” and where we have to say no and change what we had originally planned to make sure we don’t push our family to breaking point.

3. Record it all into one place

Your diary is your friend, not your foe, when it comes to freeing up time. Once again it sounds basic but having all of your commitments in one place, ideally electronically, saves a lot of discussion, confusion and potential marital disagreements! For some people it works to have every single commitment in Microsoft Outlook, with all the details for each event included. It is a one-stop shop – school holidays, children’s sporting commitments, parties, as well as all the business stuff all in one spot. This can help to identify potential clashes immediately and makes it clear to everyone who is doing what, when.

4. Plan to do nothing

The only real luxury in life is time. You can’t get time back.

It sounds counter-intuitive, but you have to make sure you include “doing nothing” in your schedule.

Many years ago a friend gave me some priceless advice on how to decline an invitation: “Tell them you have plans. If your plan is to do nothing, then that’s your plan. You’re busy, you can’t go.”

Having “plans” to do nothing doesn’t mean catching up with friends, hitting the gym, doing a cooking class or going shopping. It means literally doing nothing. No commitments, no appointments, the freedom, if you choose, to absolutely do nothing.

5. Allow for some flexibility

I speculated at the beginning of this article that the elusive person who doesn’t return your emails may actually be managing their time more effectively than you. It’s possible that they’ve made a plan, they’re going to stick to it and they’re not going to let your request, however urgent, de-rail their day. Flexibility is of course vital – there are some issues (and people) that you simply can’t afford to ignore – but better time-management will grant you a level of flexibility that you otherwise would never have.

One thing I learnt early on in my time management journey, was that by scheduling everything, even my social life, down to the last minute, I was still left with the feeling that I had no free time. It’s important to have a lot of days in the year where you have the luxury of waking up and saying “what will I do today?”. There’s real freedom in that, which takes the stress away. Career and life resilience is about building in, and enforcing, some circuit breakers to help you cope when life becomes overloaded with the inevitable unexpected, unanticipated events.

Best Of The Blog – 5 Point Checklist For A Rockstar Procurement Boss

Is your CPO a real procurement rockstar and do they keep you up to date with all the goss’?  Tania Seary offers a five-point checklist for vetting your prospective boss. 

Everyone loves a good throwback article, which is why we’re hopping in our time machine to bring you back some of the biggest and best Procurious blogs. If you missed any of the golden oldies, look no further!

This week, we’re revisiting an article by Tania Seary who explains why organisations must be very cautious when considering whether to rehire employees.

I’ve been told that in this day and age employees often choose bosses, not companies, when choosing their next job.  I thought I would share five things I think you should look for when selecting your next procurement boss.

Ask yourself, are they a CPO who:

  1. Kicks you out of the office. 

As helpful as water cooler chit chat and Google can be for finding answers to your questions, there is nothing more valuable than getting out of the office and meeting with your customers and suppliers.  Your internal customers will be impressed that you have made the effort to come and visit them and understand how they use the product or service you are buying for them.  Similarly, actually visiting a suppliers’ office or plant will help you understand a lot more about that category you buy and identify new ways to add value.

2. Fills you in on the goss’

While it’s not appropriate for your boss to share all the intricacies of what’s happening within the upper echelons of your business.  It’s important that you know enough corporate gossip so that you can expertly manoeuvre yourself and your projects through the minefield of personalities and relationships that make up your business.  Stakeholder engagement is one of the most important skills required to be a successful procurement professional, so understanding “the lay of the land” is critical to your success.

3. Helps you keep score

Whoever you are in an organisation, you need to demonstrate the value you are delivering.  In procurement, this often means savings, but it should mean so much more than that.  Your boss should work with you to explain how your role links to the delivery of the overall business strategy and how all the different dimensions of your role deliver value – efficiency, productivity, innovation, customer service and other non-cost related value drivers are all important conversations to your CEO.

4. Has a game plan

Yes, your boss should have an overall plan for how their team is delivering against the overall business strategy, but they should also have a plan for you – both for what you need to deliver and how you need to develop in the coming year.  The best CPOs I know are obsessed with finding the best people and helping them develop.  They send their people out to be trained up in the skills they need and to build peer networks that will develop their leadership skills.  The worst CPOs keep their category managers locked away from the rest of the world in fear that their people will be poached.  A great CPO doesn’t need to worry about this, because they know that they have developed a great employee value proposition that keeps their team engaged… and retained.

5. Is a bit of a procurement rock star

If your CPO is well known and has a strong peer network, this provides you with a type of insurance policy that they know what they’re talking about and will hopefully be a great teacher.  However, you need to be careful that they’re not so committed to building their own profile out on the speaking circuit that they’re not providing enough support to their team.  A healthy balance between managing their internal and external relationships should provide you with a leader that connects you and your organisation with the outside contacts it needs to “stay in the loop”, while keeping everyone on track within your organisation.

How you are going to assess your potential new boss against this checklist when you are outside the organisation? This is where your network becomes invaluable.  You will know someone who knows someone (use LinkedIn or Procurious to see the connections) who has worked for your target boss.  Contact them, have a chat, see how the CPO measures up.  The most telling sign of success is how the CPO’s employees have been promoted both within and outside the organisation…

Good luck!

Navigating The Changing Rules Of The Game In A World of Uncertainty

Change, change, more change and a hefty helping of uncertainty pretty much sums up the current regulatory landscape. Seal Software explore why winning the game has become more of a battle in an ever changing world.

Nothing sums up the current state of regulatory affairs quite like the acronym, VUCA.

V – Volatility 

U – Uncertainty 

C – Complexity 

A – Ambiguity 

The concept was introduced by the U.S. military towards the end of the Cold War and has since been used in reference to any conditions or situations that are, namely, volatile, uncertain, complex or ambiguous.

In a post-Brexit, ever-changing world, keeping up and complying with new regulations can be a constant struggle…

Change, change and more change…

Nothing could be more true about the regulatory landscape. This has become ever more apparent over the last year following the Brexit vote. Brexit is triggering the need to review and change currency and exchange rates, governing law and logistics terms within numerous contracts. Revisions to trade rules could also lead organisations to consider the impact on their business relationships. Proactive organisations are already starting their Brexit preparedness initiatives, and are realising it starts with a clear understanding of how these elements and many others are defined inside contracts.

The battle to understand new regulations

Of course, it’s not just Brexit. Changes in regulations in the financial services industry mean it’s a continuous battle to understand the new regulations, then implement them in the most efficient way possible by the stated deadlines to avoid penalties, fines, or worse.

The one global constant is the ever-growing strain this puts on financial institutions to keep up and comply. They must figure out how to comply with new rules and deal with potential reviews, and audits without adding disproportionate cost and disruption to the organisation.

Many regulations impact the way organisations make commitments or conduct transactions with their partners or customers. New and changing regulations require companies to find relevant contracts, review the affected language and identify excess cost, liabilities, risk and exposure that directly impact financial services organisations.

Only then can business decisions be made to revise or novate the contract, renegotiate commercial terms or terminate to avoid non-compliance. This has to be done for all affected contracts, which could be in the tens of thousands or more for some organisations.

Global regulatory bodies

Global regulatory bodies are enforcing mandates to better control the solvency and recovery actions of banks and lending intuitions in the case of future economic downturns. Several key mandates stem from the Dodd-Frank Wall Street Reform and Consumer Protection Act, signed in 2010 to reduce the potential for a recurrence of the recessionary economic conditions experienced in 2008 and 2009. The consistent theme across stress testing, “living wills”, vendor risk, and overall recovery and resolution mandates is that large financial institutions must have a clear understanding of their contractual relationships and obligations as a foundational element of compliance initiatives.

When organisations manage their contracts for regulatory compliance, they also get insights into the data to support critical business decisions and reporting. This may result in contract novation and repapering or restructuring, depending on the mandate, as well as allowing an organisation to meet changing regulatory mandates, in the best way possible. Managing risks & liabilities during changing regulatory & business conditions

The key to coping with change is agility

It’s critical for financial services organisations to remain agile. They need to have the ability to extract the appropriate data within an overwhelming amount of contracts quickly and without significant business disruption to manage risk, reduce liabilities and compete effectively during times of change.

Previously, when mandates changed, organisations would have to perform manual reviews as a part of their compliance initiatives, resulting in months or years of contract analysis and high costs. However, organisations can now reduce the burden of the contractual review aspect of their compliance initiatives. By using automated contract discovery, data extraction, review and analysis, up to 80% of their time can be saved, providing significant savings. This is critical when organisations are facing tight compliance deadlines and have to review and make strategic decisions on hundreds of thousands of contracts.

Using artificial intelligence and powered by an advanced machine learning framework, the automated solution can extract specific terms and provisions needed for regulatory compliance across all contracts. The framework can be taught by users to look for specific provisions and clauses.

What impact will IRFS16 have?

Let’s look at IRFS16, the new regulations for how leases are accounted for in financial statements. For IRFS16 compliance, all lease agreements need to be located and the impact of the change in regulation needs to be determined. Knowing which of your contracts are effectively leases can be challenging, and an automated contract discovery, data extraction, and data analysis solution will locate all contracts and centralise them in a repository.

The system can extract, gather and validate lease terms from the contracts by identifying which have lease provisions or language. This level of reporting helps business users understand the current environment and develop an optimal remediation plan.

This is just one example which demonstrates how financial services organisations can compete effectively in times of change. Complying with new regulations no longer needs to be such an arduous task.

Using an automated contract review and analysis solution can ensure compliance with global regulatory mandates and help manage the overall risk against defined targets. It can dramatically shorten the time and reduce the cost of contract reviews, as well as help model and analyse the business impact before any changes are made. This results in better decisions on the best ways to achieve compliance.

For more information on how Seal can help address regulatory compliance initiatives, please visit our website.

This article was guest-written by Seal Software, a leading provider of contract discovery. Seal Software uses artificial intelligence and natural language processing to help companies efficiently uncover what’s in their contracts.

Don’t Be Suffocated By Blanket Orders: Here’s Everything You Need To Know

When it comes to blanket purchase orders, how clued-up are you? Could you articulately define a blanket order and do you know the advantages and limitations? Bogdan Tomassini-Buechner tells you everything you could possibly need to know! 

Business purchases must be researched and documented, making the process somewhat drawn out by necessity. While there are many good reasons for businesses to do this type of standardised documentation, it does take time and energy. That is why many businesses also utilise blanket orders.

What Is a Blanket Order?

Blanket purchase orders are commonly referred to as blanket orders. These documents are intended to provide notice of a purchase agreement with a specified vendor. However, unlike normal purchase agreements, a blanket order creates a longstanding relationship. With a blanket order, the business can establish an ongoing relationship with a desired vendor. The order documentation will include several variables to cement the deal. First, the goods and services being procured will be specified. Additionally, the price point will be determined upfront and put in writing. Because these are longstanding agreements, settling the price in advance is pivotal. Moreover, the purchase agreement should also include how long the relationship will last. Other terms and conditions may also be spelled out at this time in order to define the relationship between the client and the supplier.

What Are the Advantages of Blanket Orders?

A business may leverage a blanket order for several key reasons. Both suppliers and clients can benefit from this type of arrangement. For suppliers, this is a great way to ensure ongoing business. This way, clients are less likely to make spending decisions outside of the established contract. For clients, these orders can streamline the buying process, creating less paperwork and hassle. Moreover, because these orders are longstanding, many vendors agree to reduced prices in exchange for loyalty. This can save the client money over time, making these orders smart business decisions.

The client can also use a blanket order as a tool to control costs and paperwork. This way, ongoing purchases are from approved vendors. It is also a good budgetary tool. With a blanket order, you can predict costs over the course of the contract. The contract can even explicitly state how much product can be procured, which again minimizes variability in expenditures. In this manner, it is literally impossible to spend more money than determined without creating a fresh order from which to work.

What Are the Limitations of Blanket Orders?

Clearly, blanket orders are powerful for businesses and vendors. However, these purchase agreements do have certain limitations. This is especially true for vendors. Blanket orders should never be confused with volume purchase agreements. Although both orders have ongoing consequences, volume purchase agreements specify a certain amount of goods or services. In these contracts, clients can be charged a penalty if the volume is not met. Additionally, while blanket orders usually do include a cap on expenditures, that cap is a limitation and not a requirement. Clients are not committed to spending the full amount. Instead, they are merely allowed to purchase up to that amount.

It should be noted that a blanket order does not require any purchase whatsoever. These agreements simply outline what the nature of the relationship between client and supplier can be. To this end, clients should also remember that the blanket order requires some ongoing maintenance. Since no purchase is required with these orders, the client must contact the vendor to place specific orders during the length of the contract.

This article was originally published on Digital Purchase Order

IBM CPO: You’re Finished If You Think You’ve Finished!

Even in a world where data is king,  IBM CPO Bob Murphy believes there is nothing so important as professional development and human relationships.

The numbers are eye-watering. IBM CPO Bob Murphy looks after a $70 billion spend – $25 billion internally and $45 billion 3rd-party. The company has around 150,000 contracts across 17,000 suppliers, with its flagship cognitive technology, Watson, reading 900 million pages in multiple languages per second.

As we prepared for our interview with Murphy, it’s understandable, then, that we expected to find him entirely focused on data analytics, automation, AI and the other tech that’s rapidly impacting so many professions. We were wrong – what comes across loud and clear is that this is a charismatic, engaging leader where people and relationships matter.

Think 40 and other professional development

Talking to Bob, it becomes immediately clear that his personal commitment to professional development is enormous. “If you want to be a leader, you have to stay current and replenish your IQ through learning and new knowledge. Ultimately, talent development is about making sure you have excellent people to replace outgoing leadership – it’s also vital for driving innovation.”

IBM’s Think 40 program mandates a minimum of 40 hours per year of self-initiated professional development. For the procurement team, this means having the option to select from a range of internal and external courses (often online), including offerings from Six Sigma, Procurement Leaders and ISM. For Bob, it comes down to inquisitiveness and a love of continual learning.

“We look for logical, friendly, humble, smart and inquisitive people. Anyone with a rudimentary knowledge of supply management can be trained to become outstanding procurement leaders. Making people aware of what is possible is absolutely critical – most successful people around the world put aside time to regularly read and educate themselves. They’re inquisitive; they enquire after things.”

Two critical skills for future leaders in procurement

  1. Digital literacy

“Data”, says Murphy, “is omnipresent and omnipotent.” He stresses that leaders who want to thrive in the procurement profession need to develop an understanding of:

  • Data analytics – we can gather data but how do you use that data to gain insights?
  • Robotic processes – how can you automate tactical processes so human capital is used to the greatest effect?
  • Cognitive computing – understanding how to digitise a process end-to-end so it is interconnected and insightful.
  1. Relationship building

Murphy tells Procurious that while leaders need to be able to use technology to get the insights and knowledge they need, their main focus should be on developing their emotional intelligence (EQ) rather than their IQ. “You need to have the ability to talk to clients in a consultative manner. We have one mouth and two ears, and that’s how we ought to apportion our time in any discussion. When we’re talking, we’re not learning.”

How can you train someone to be adept at building relationships? “It’s about attitude, not aptitude”, says Murphy. Whether leadership is innate or taught, the results are the same. You need to be able to work collaboratively with your suppliers, show them what’s important to you and understand what’s important to them. “Your relationship-building skills will ultimately enable your suppliers to drive innovation. For example, we have 17,000 suppliers at IBM. I want each one to wake up every morning and think: ‘How can I make IBM better’?”

Have you got a cognitive journey map?

Where is your organisation headed with cognitive procurement technology? Where do you want to be? How will you use people, processes and technology to get there? What can we automate?

Murphy recommends that every procurement team should have a roadmap that lays out the strategy for its data, analytics and cognitive journey. “All CEOs need a vision for their cognitive journey, and every function needs one too.”

According to The Hackett Group’s 2017 Procurement Key Issues research, only 32 percent of procurement organisations currently have a formal digital strategy in place, and only 25 percent have the needed resources and competencies in place today.

In reality, we can’t all be first-movers. But even if your company isn’t yet ready to act on cognitive technology, CPOs will be rewarded for raising the question, thinking through the issues and putting the challenge on the Board’s agenda. Most importantly, there needs to be milestones and deliverables, as Murphy warns: “Strategy without execution is a daydream”.

To end on a gem of a quote from Murphy, he spoke about how the constantly evolving nature of technology means a never-ending journey. “’Journey’ is a good description, because it is never finished. Anyone who thinks it is finished, is finished.”

Best of The Blog- Should You Ever Rehire An Ex-Employee?

When you rehire an ex-employee, especially one that was a star, it looks like you are getting a great deal. What you see is what you get. They understand your business and its own unique culture, are immediately productive and bring industry knowledge and new ideas.

Everyone loves a good throwback article, which is why we’re hopping in our time machine to bring you back some of the biggest and best Procurious blogs. If you missed any of the golden oldies, look no further!

This week, we’re revisiting an article by Elaine Porteous who explains why organisations must be very cautious when considering whether to rehire employees. 

The best-case scenario is when an employee wants to return because he has had time to learn new skills and has gained in-depth work experience somewhere else that he can share with you.

The good news about rehiring top performers

Rehiring former employees often costs much less than hiring from scratch, especially since you can cut out the extremely costly recruiting and interview process. When budgets are tight, you can explore this avenue using social media, alumni groups and word-of-mouth to find out who is actively looking.

The potential rehires, also known as boomerangs, are easier to assimilate into the organization and you will save you orientation time. The thinking is that since they know exactly what they’ll be signing up for, they will be likely to stay longer the second time and therefore be less risky, more productive and better for your retention statistics.

There’s also some thought that a rehired person can provide you with a fresh perspective, innovative ideas and some industry intelligence.

So what can go wrong? Quite a lot

Not all former employees are worthy of rehiring. Let’s hope they left for the right reasons and of their own accord. Obviously, you will exclude anyone who was fired, incompetent or unproductive or suddenly has accumulated a criminal record.

Here are a few of the main disadvantages of rehiring former employees:

  •  Current managers and co-workers may feel threatened if the employee returns with a new set of skills, and especially irritated if they come back onboard with a higher remuneration package, which is quite likely. They may feel an employee already had their chance.
  •  The reason that they left in the first place may still be a problem: the boss from hell, lack of benefits, poor promotion prospects and/or lack of opportunities to learn.
  •  There may be unintended consequences if the rehire is appointed at a higher level than his previous role. It may trigger other departures if promotional prospects are blocked, i.e. waiting to fill “dead man’s shoes.”
  •  Returning employees may just not fit in. The climate and culture of the company may no longer be the same. In this case, their new presence may be disruptive and cause tension.

Develop a rehiring policy

A definite success factor is having a firm policy that is applied fairly to all potential “Comeback Kids.” Who is eligible to be rehired should be agreed upon internally and be legally defensible.  Two important elements to include are how long after leaving an employee can return, and  what’s a reasonable maximum time to be away.

In some industries, some employers also refuse to rehire an employee who left to go to a competitor. Other organizations may welcome the broader experience and give preference

to ambitious ex-employees who went off to try their hand at consulting or starting their own business.

Booz Allen Hamilton, a leading U.S. consultancy, is such a staunch believer in rehiring that it sponsors a Comeback Kids program, through which it actively reaches out to past employees and those from the military.

A few more things to consider when rehiring

  • Make sure the conditions that caused that person to leave are not still barriers. Exit interviews are notoriously unreliable. so it’s best to work out why the employee really left. If he undervalued the company before, has anything changed?
  • Is this person really the best candidate for the job? It should not be a quick fix — don’t take the lazy recruiter’s solution.
  • Are you overlooking quality internal candidates? Someone else internally might be just as qualified to do the job. Think about the message you’re sending and the possible repercussions of rehiring instead.

Don’t forget to brief the new employee on how things have changed since he left and any new projects that have come up since.  A “welcome back” interview shows that your company is open to hiring the best people, whatever their job history.

Would you rehire a great former employee? Let us know by commenting on the story below.

The Next Step In Your Mission To Achieve Procurement Stardom

If you’re determined to reach for the procurement stars, Procurious’ new eBook might just give you the boost you need to get there. Download 15 Ways to Become a Procurement Superstar for FREE here – it will get you well on your way to procurement stardom. 

With training budgets slashed and a terrifying to-do list, getting the training you need in order to get promoted can be tough going.

We’re going to level with you here: If you’ve got your sights set on getting ahead in your career any time soon,  you can’t avoid the brave new world of eLearning.

Our brand new eBOOK, 15 Surefire Ways to Become a Procurement Superstar, is FREE to download  from the comfort of your own home and is jam-packed full of invaluable career advice for you to soak up on the go..

What’s It All About?

Last year a staggering 6500 procurement pros took career success into their own hands by joining Career Boot Camp.

Procurious launched this exclusive 15-day programme to help high-achieving professionals around the world get in the best career shape of their lives, and upgrade their skills while on the go.

Each five-minute podcast was delivered by a different industry thought leader, drawing on a wealth of experience and offering insightful, applicable career advice. That’s 15 days, 15 thought leaders and 15 procurement podcasts covering everything from networking  your way to the top, to nailing social media and becoming a global player.

The great news for you is that we’ve now compiled the entire programme into one, stunning,  and FREE,  eBook complete with blog articles, podcasts and the most important take-away learnings to help you become a Procurement superstar in next to no time!

How will I achieve procurement stardom?

Unleash your “procurement mojo”, take your conscience to work, network your way to the top, incubate your big idea on the job, build your personal scorecard, and become a global player.  Whatever the gap in your skill set, our eBook’s got it covered.

Some of our featured thought leaders include:

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  • Tom Derry – The CEO of the profession’s peak body, ISM

Still not convinced? Here’s a little preview of what you can expect. Tom Derry, CEO ISM, gives five surefire ways to become a CPO.

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This Little Procurement Pro Went To Market…

How do you know when you should  go to market? ThomasNet discuss strategies for three common sourcing scenarios. 

Strategic sourcing is all about generating a return on investment for every sourcing initiative. However, different sourcing scenarios require different levels of investment – in terms of time, effort and resources. Therefore, it’s important to approach each situation differently as well in order to produce the best results.

Here are three common sourcing scenarios, along with proven advice you can use to ensure an optimal return.

Scenario 1: Reducing Costs With A Strategic Partner

Your current supplier is deeply involved in the design, engineering, and process improvement of your product. You rely on them for the success of your day-to-day operations, and they have invested heavily in technology to ensure the success of your product. However, you are exploring ways to reduce costs.

When your incumbent supplier already acts as a strategic partner, the potential return on investment from pursuing alternate suppliers is significantly reduced. In fact, pursuing alternative suppliers can actually yield greater risk than reward. That’s because the supplier has provided you with capital investments that they have engineered and maintained, and the transition costs are likely to exceed the cost savings opportunities available with an alternate vendor. In addition, your current supplier has a comprehensive understanding of your product design, so they are less threatened by outside competitors who are likely working with imperfect information, and therefore less likely to reduce their pricing.

The Strategy

Rather than pursue alternative suppliers, you should engage the incumbent supplier in direct negotiations. Leverage the value your business brings to their operations; be upfront with your desire improve pricing; and be transparent about your procurement goals. Should negotiations prove unsuccessful, that may be a flag that your supplier is too complacent in the relationship, and alternate options can be explored at that time.

Scenario 2: The Unsolicited Proposal

Before reviewing a purchasing category, you reach out to suppliers within that category to notify them about your initiative. One supplier responds with an unsolicited proposal that reduces costs or otherwise increases value.

As a Supply Chain Project Analyst at Source One, this is a situation I encounter often. After a supplier realizes that their spend is being reviewed or a sourcing initiative is being considered, they attempt to get ahead of the process by offering up a proposal. The proposal typically includes a cost reduction in exchange for a longer contract or additional business.

The Strategy

The supplier is aware that their costs are not market competitive and are adjusting accordingly. However, while it may be tempting to award your existing supplier and reap the savings, it’s better to conduct a full sourcing initiative through an RFP, eAuction, or even an RFQ. At worst, you will have alternative bids to use as leverage with your incumbent supplier. At best, you can save a substantial amount of money. In fact, in my experience, the savings you can realize from alternate suppliers is often greater than the cost reduction proposed by the incumbent.

Scenario 3: Tactical Versus Centralised

Your business has been purchasing tactically in a particular category. The overall market basket is high mix, low volume, with very few recurring purchases to leverage for specialized pricing.

This is a common occurrence in indirect categories such as industrial supplies, industrial hardware, safety supplies, and office supplies. Employee preferences and unique company needs can influence purchasing, and standardization of products is nearly nonexistent.

The Strategy

 In this scenario, the continuation of tactical purchasing may seem like the most appealing option, as prompting a centralized supplier to bid on such an immense market basket would likely result in poor pricing and participation. However, it’s almost always prudent to conduct an RFP. Invite suppliers that can cover all required geographies and product categories. Focus on leveraging the overall value of the market basket to establish discount structures, rather than having suppliers exhaust resources pricing out an extensive product list.

To gauge the potential savings available, examine a random sampling of products and ask suppliers to apply the proposed discounts to those items to compare to your baseline price. If you do eventually move to a centralized account, lean on the supplier to drive product standardization and compliance. This will give you the opportunity to further refine pricing and terms down the line.

Other Strategies


Granted, not all sourcing events will fall into one of these three scenarios. However, there are some principles that can be applied universally:

  • Closely monitor the relationships with current suppliers
  • Don’t be afraid to shake up the status quo if a competitive event can yield cost savings or product improvements
  • Maintain clear and consistent communication between procurement and other departments
  • Above all, remember that the strategic sourcing process does not begin with the identification of an initiative, it thrives on the constant analysis of the current state of purchasing

Jennifer Engel is a Supply Chain Project Analyst at Source One Management Services, responsible for executing strategic sourcing and process improvement initiatives for Fortune 1000 clients.

This article was orginally published on the ThomasNet blog. 

Order Up! 5 Supply Management Capabilities You Can’t Leave Off The Menu

When it comes to supply management, are you managing your customer orders effectively? Dave Food discusses Order Management and five more capabilities you just can’t go without.

Last week, Dave Food talked us through five of the key supply chain capabilities that everyone needs. This week, he’s come up with five more!

From order management to shop floor execution and supply chain visibility, these are the things procurement and supply chain professionals should be on top of.

1. Order Management (OM)

Knowledge and skill necessary to manage the receipt and scheduling of customer orders. An integrated OM system may encompass these modules:

1) Product information (descriptions, attributes, locations, quantities)

2) Inventory available to promise (ATP) and sourcing

3) Vendors, purchasing, and receiving

4) Marketing (catalogues, promotions, pricing)

5) Customers and prospects

6) Order entry and customer service (including returns and refunds)

7) Financial processing (credit cards, billing, payment on account)

8) Order processing (selection, printing, picking, packing, shipping)

2. Shop Floor Execution

This is the area in a manufacturing facility where assembly or production is carried out, either by an automated system or by workers or a combination of both. The shop floor capability may include equipment, inventory and storage areas. You can create customer orders and shop orders for each product manually or import shop orders from an ERP system. When this shop order authorisation is created or received, it contains a specified quantity of the product to be built on the Shop Floor.

Once you define your production work floor processes and rules, the platform to optimise operations can be implemented. Real-time status updates can be provided to your organisation and your customers as they need them. A SF provides an on-demand view of bill of materials, routing details, work instructions, material availability, part and product images and programs, to develop optimal SF processes. These should match your business needs, increase view production work orders at any stage of manufacturing, and rework instructions are sent directly to the factory floor to coordinate processes efficiently and improve customer service.

3. Supply Chain Continuity Planning

This is the process that seeks to optimise Supply Chain strategy, processes, human resources, technology and knowledge. Supply Chain Continuity Planning controls, monitors and evaluates Supply Chain risk, which serves to safeguard against new uncertainties that may emerge affecting profitability. The continuity of the company is vital for the long-term success of the business, in today’s world; all aspects of the functioning of an organisation are vulnerable to disruptions and risks. Supply Chain Continuity Planning controls, monitors and evaluates Supply Chain risk.

4. Supply Chain Visibility

Supply chain visibility (SCV) is defined as the ability of parts, components, or products in transit to be tracked from the manufacturer to their final destination. SCV enables you to perform “what-if” scenarios. Visualising these different scenarios can help you predict issues and problems that may arise, and then plan for them and their solutions.

Visibility allows people in the supply chain to see problems before they occur and take necessary steps to avoid the expense in real time. Visibility also provides insight to make more intelligent decisions early in the order cycle (just in time inventory) and perform more intelligent audits in the distribution centres on inbound shipments. Finally, visibility can also be a major driver increasing throughput in the existing distribution network and thus delaying the need for costly new DCs

5. Supply Chain Network

The collection of physical locations, transportation vehicles and supporting systems through which the products and services firm markets are managed and ultimately delivered; it can be manufacturing plants, storage warehouses, carrier, docks, major distribution centres, ports, intermodal terminals whether owned by a company, suppliers, a transport carrier, a third-party logistics provider, a retail store or an end customer.

Emerging technologies and standards such as the RFID and the GS1 are now making it possible to automate these SCNw in a real time manner making them more efficient. A SCN can be strategically designed in such a way as to reduce the cost of the supply chain. Designing a SCN involves creating a network that incorporates all the facilities, means of production, products, and transportation assets owned by the organisation or those not owned by the organisation but which immediately support the supply chain operations and product flow.

There is no definitive way to design a SCN as the network footprint, the capability and capacity, and product flow—all intertwine and are interdependent. Following on from this, there is also no single optimal SCNw design, in designing the network there is an apparent trade-off between responsiveness, risk tolerance and efficiency.

Dave Food is a supply chain innovator, a passionate educator, a futurist, a trend-watcher, an insightful consultant and a marketing strategist. This article was originally published on LinkedIn.