Category Archives: Procurious News

4 Recommendations for Achieving World-Class Procurement Performance

According to newly-published research from The Hackett Group, world-class procurement organisations are now delivering services at 17 per cent less cost than typical companies.

World class procurement findings from The Hackett Group

The research identified that procurement organisations are able to gain an upper hand thanks to their deep understanding of the needs of their business, and in-turn reacting quickly to changing requirements, driving higher overall value and greater stakeholder satisfaction.

To achieve world-class performance, The Hackett Group recommends that procurement organisations take a structured approach to improving the customer experience, focusing in four areas:

Identify stakeholders

First they should identify and understand key stakeholders, and segment their internal customers based on attributes such as importance and level of influence within the organisation. In addition to seniority, issues such as language, culture, and even personality should be taken into account.

On average procurement organisations who’ve improved stakeholder alignment report 28 per cent higher savings than those that don¹t.

Satisfaction surveys

Next, procurement organisations can develop formal customer satisfaction surveys tailored to key stakeholders, taking care to use a variety of ad-hoc and structured approaches to gain deeper insights.

The research indicated that procurement organisations viewed as a true business partner report 68 per cent higher savings than those viewed as gatekeepers, reflecting higher effectiveness at both cost reduction and cost avoidance.

Take feedback onboard

Procurement organisations should also analyse the results of customer satisfaction surveys, and ensure that stakeholders understand their feedback is being valued and utilised.

Self-service tools

Finally, procurement can improve their level of customer service by taking a holistic view, and by implementing self-service tools to answer common inquiries and provide real-time visibility into order status.

Chris Sawchuk – Global Procurement Advisory Leader, notes: “They have increased the scope of their spend influence, the savings they are able to capture, and the value delivered beyond hard-dollar savings, in part by emphasising on-demand analytics and market intelligence, and realigning their service portfolio.”

To view the research in full visit http://bit.ly/1BQOSeJ

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How To Start A Discussion Topic On Procurious

Today we’re going back to basics and revisiting one of the most popular areas on Procurious – namely, Discussions.

How to start a discussion topic on Procurious

At the time of writing over 400 discussion topics have been started on the site, with a colossal 1700+ answers from the Procurious community.

For those yet to dip their toes into the Discussion waters we present a few quick tips so you can start creating topics with ease.

Select a Topic

First thing’s first, begin by selecting a topic that best represents your chosen Discussion area. We’ve provided quite a broad selection to choose from, including: Technology, Sustainability, Supply Chain, Professional Development, Procurement, Industry Groups,  Indirect and Direct Categories, Big Ideas and Lifestyle.

Select a Subtopic

Depending on your topic of choice you’ll be presented with corresponding subtopic options here.

Now comes the important part…

Look to the ‘Ask a question or start a discussion’ field. We recommend beginning your question here, but limit it to a maximum of 20 words. Why? We display the very latest Discussions on the Procurious Community page – you can see an example here.

Procurious Discussion

Because of this, resist the urge to pop a URL in here. Instead pop it in the optional ‘Add more details’ section if you feel a URL is relevant to your Discussion.

Please note that this isn’t a place to post ‘sales-ey’ or promotional messages.Your job here is to encourage lively and thought provoking debate.

Then all that’s left to do is hit ‘Post’ and your Discussion will be live and appear on Procurious.

How to contribute to a Discussion

Once you’ve headed to the Discussions page and chosen a Discussion that takes your fancy, click ‘Answer’ to add your reply and don’t forget to hit ‘Add Answer’ when done.

How to upvote a reply

Whenever you reply to a Discussion, other Procurious members can choose to ‘upvote’ you. Answers/replies that are deemed the most worthy by your fellow community members will likely get the most votes and appear at the top of the Discussion. No pressure…

Obviously please refrain from openly abusing the platform or fellow members – we rely on you (the community) to report any inappropriate posts or sales pitches, which neatly takes us too…

Reporting a Discussion

You can choose to report a Discussion topic or individual reply by clicking the ‘Report’ prompt located next to the offending item.

Share a Discussion

Want to encourage more Procurious members to weigh in? Just click on ‘Share’ to promote the Discussion topic in your Community feed.

Introducing Procurious Membership Badges

It’s time to ‘Show Your Colours’ to the world!

Show your colours on Procurious by adding a membership badge

At Procurious we’ve long been encouraging you to share a profile picture with your network.

Today we’re going one step further by announcing our new ‘Membership’ feature – support your professional membership and demonstrate your qualifications by adding a Badge to your profile.

Why? We want you to be proud of your achievement, promote the association and show your accreditation off to other Procurious members.

Vicki Oliver, Marketing Manager at Chartered Institute of Procurement and Supply, commented on the value of Professional Associations: “Networking is a crucial activity in any professional’s career and being part of a global platform, sharing your knowledge with others and benefitting from the experience of other professionals and business people is immeasurable.

“Display your CIPS credentials with pride to the procurement community and beyond, so key contacts can connect with you and others will join this fast-growing movement.”

If you hold a membership with CIPS, ISM, Procurement Leaders, The Hackett Group or The Faculty Roundtable you can go ahead and add your Badge right away. 

Procurious membership Badges

How to add your Badge

It’s very easy to add a Badge to your Procurious profile. Simply visit your ‘Edit profile’ page and scroll down to the ‘Memberships’ section.

Locate your association from the drop down menu found under the ‘Which memberships do you hold?’ prompt.

All done? Just hit the green ‘Save’ button to make your changes. You’ll be able to see your new Badge in all its glory by visiting your profile page.

New members will also be given the opportunity to complete this step during the registration process.

FAQ

“I’m a member of xxx, can I add a Badge to my profile?”

At the time of writing Badges from the following Associations are available: CIPS, ISM, The Hackett Group, Procurement Leaders and The Faculty Roundtable. We will notify you when more are made available.

“How many Badges can I add?”

We haven’t set a limit, so you are able to make multiple selections. But we encourage you to only add Badges to those associations that are applicable/you belong to.

“Can you add a Badge for my association?”

Of course. We’re always very interested in talking to other associations who show interest in being added to Procurious and having badges developed. To discuss please email: [email protected]

What Are We Doing To Create Communities Of Practice?

Watch the Procurious Big Ideas Panel Discussion on working together to elevate procurement.

The fourth of the Big Ideas Summit panel discussions built on Tania Seary’s keynote speech and the idea of collaboration across the procurement profession. David Noble, Tania Seary, Diego Barilla and Sue Steele discuss what can be done to bring a dispersed community together.

Watch a sample below

From spend entrepreneurship to professional accreditation and certification, the panel threw up some interesting questions and answers and got the wider group thinking about how we can help to map our future.

Procurious members can view the full panel discussion here. Not a member yet? Register for free.