Manners maketh the Manager?
Can you remember the last time someone genuinely said to you “thanks for doing that, good job!’?
I bet it felt good.
Even though you had to do whatever that task was, it was great getting that feedback.
I’ll double the wager and say that you thought something positive about that manager and then went about the rest of your day with a little more energy and positivity.
Which is what any good company wants…happy productive people!
Do you encourage your supervisors to be polite and respectful?
Too Soft or Too Friendly?
Are you worried about them being “too soft and friendly” and thinking that the workers will take advantage of them and “goof off”.
Your staff are people, and people at the most basic “human level”, want to feel safe and belong to a group they trust and respect.
And when that happens at the office or on the warehouse floor your business or company are onto a winner!
Those people, be it forklift drivers, pickers, packers or team leaders will be more engaged with their workplace.
I have yet to read a leadership book, or seen it in action, where manners cause sick leave, lower productivity or increase work cover claims.
So the lesson…give big genuine smiles, throw in some please and thank yous, and watch your staff transform.
It doesn’t have to be complicated!
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