If A.I. can’t tell the difference between an apple and an owl, can it really take over our jobs?
The future has arrived. Technology trends have moved from being forecasted, to disruptors to being, well…here! But how prepared is procurement to step up to the challenge? Will procurement evolve to incorporate and embrace these technologies or will we miss the opportunity to be the next Spotify or Uber.
In this article we take a look under the hood at some of the “it” crowd and see how tech disruptors can be repositioned to be enablers.
Automation has often been referenced as the reason for mass job losses and replacement of people in the workforce. Is this a realistic view of what automation is?
Automation refers to the systemisation of processes to create efficiencies. It is a programme that executes a particular task that is typically something that is repetitive and monotonous (as opposed to A.I. which is mimicking multiple tasks and is attempts to apply causation responses).
Automation can be used to replace menial tasks and ultimately release people to do other things that are more worthy of their time. Automation can help people to repurpose their time and spend it in other areas of their job that can add more value to the business, like stakeholder engagement for example. This repurposed time enables people to focus on the strategic aspects of their role rather than being purely reactive and task orientated.
Blockchain is effectively a filing cabinet in the cloud. It records transactions (a “block”) and each block forms part of a chain. The chain becomes a valuable information source and creates a collective environment where everyone can access everything. It is this network that can revolutionize how we experience things as it can connect previously unconnected parts of a supply chain.
Some examples include customers being able to trace coffee beans used in their morning brew from plantation to cup. Or the ability to trace the cacao plant to a single chocolate bar. Procurement could utilise this technology to link supply chains like never before and provide true customer centric solutions (be it internal or external customers).
The applications are endless, but are we ready for it? What steps are procurement taking to ready themselves for potential new ways of working?
Artificial Intelligence (A.I.)
This is perhaps the biggest tech taboo of all, the ultimate fear mongering scenario. The term A.I. can imply to some people that technology will be able to create its own intelligence and that the intelligence may keep on evolving – ruling humans obsolete. This is not correct! A.I. technology requires humans to tell it what the world is. Humans are required to create the codes, algorithms and software that make it work.
There are many things that A.I. automation algorithms can’t always get right, like the infamous owl vs apple fail. A.I. requires a human to tell it what is an owl and what is an apple but there are certain subtleties of being human that simply can’t be trained.
While this provides a hearty belly laugh at the expense of the technology, it helps to demonstrate the gulf that exists between A.I. being able to realistically replace humans. A.I. is not a threat to all people in the workforce.
A.I. can be used to enhance the customer experience for example chatbots. It can also be used to programme population of key contract information instead of someone having to manually type it out. The application for A.I. in procurement would create huge efficiencies to enable us to get on with the real work.
The advent of bitcoin changed the basic concept of how we view money. It combined an old world concept with new wave technology. It didn’t burn out or fade away it is still going strong.
The advent of cryptocurrency helps to pose the question of what could be the bitcoin of the future?
Will procurement be able to trade online for goods and services? Why not! It was impossible to imagine bitcoin taking off many years ago and look where it is now. Will contracts for goods and services be required? If the divide between the supply and buyer side of the fence is dissolving then what purpose will contracts serve in the future.
If you have tech overwhelm, don’t worry. This is all you need to remember:
- Humans won’t be replaced any time soon
- Technology is here and if you haven’t noticed, you’re probably about to be bypassed
- Procurement needs to up its game with the incorporation of technology and see it as an enabler
- Creative thinking is the precursor to adopting and utilising technology effectively. Release people from menial tasks and engage them in different areas of the business