Tag Archives: workplace

How Technology Will Make Your Office SuperNormal

Ready for the office of the future? Here’s a glimpse into the technology that will  transform your workplace.


Good morning! Ready for work? Before you leave, take your temperature at home and report it through your work app. Also answer questions about any symptoms you might have.

Then tell the app what time you’ll arrive at work, and away you go.

Smart that you already completed the self check-in, or else you would be stopped by the facial recognition system when you tried to enter the building. 

The staff canteen is open, but you’ll need to use your work app to order your food ahead of time.

When your lunch is ready, you’ll get a text message to come pick it up. The staggered approach keeps crowds to a minimum.

That’s all quite high tech, right? But it isn’t the future; it’s just another day at IBM headquarters in New York. The system, based on IBM’s Watson Works, uses AI to keep people safe and productive.

Keeping the office comfy

Siemens also has an app for staff, called Comfy.

According to the company, Comfy limits the number of staff in the building at any one time. It also helps staff maintain distance at work.

People use it to reserve desks, meeting rooms, and even see office occupancy in real time. 

But here’s where it gets really interesting, the app allows staff to control their environment. That’s right; employees have the granddaddy of all controls – the ability to change the temperature in their immediate workspace.

Using the app, they can control the thermostat and even dim the lights if they want. Imagine how many office arguments that would solve.

“Our priority is to protect our people so they can return to the workplace safely and confidently wherever they are,” says Roland Busch, Deputy CEO at Siemens AG. “By using smart office technologies, we can reshape how we work.” 

“Our Comfy app supports our new mobile working model, by enabling employees to better plan when they choose to work from the office.” 

Call the germ-busters

But once you’re at work, how can you stay safe? There’s no shortage of products on the market aimed at office hygiene.

Like the Hygenx wand from Hamilton Buhl. Simply wave the wand over your keyboard, and the UV-C light will kill bacteria.

Before you rush out to get your own wand, do your research, warns the US Food and Drug Administration.

That’s because there isn’t enough data about how much UV-C exposure your surfaces need to quash COVID-19.

You could always use something low-tech like antibacterial wipes. But where’s the fun in that?

Instead, make sanitising more dramatic with a ghostbuster-style office fogger

Closer to home

Let’s be honest though; many of us won’t be going back to the office for a while. 

And some may not go back at all. Twitter made headlines this year for allowing employees to work from home permanently.

With that in mind, how can technology help you from home?

Well, fear not if you have “Zoom fatigue.” Microsoft Teams’ solution is the new “together” feature, which puts you all in the same virtual room. Say goodbye to squares.

In fact, this same technology is being used to bring fans closer together for NBA basketball games.

Access for all

Technology opens up opportunities for people to work in the way they choose. And companies have no choice but to adapt, allowing people greater flexibility in how they work.

Now, employers have the chance to include all employees by making accessibility the default.

“We must ensure businesses apply the learnings from this period to improve inclusion of people with disabilities worldwide by using the same tools we’re using now to allow this community to participate fully in the workforce,” writes Caroline Casey, Director of The Valuable 500 – a World Economic Forum initiative to put disability on the business agenda.

Jane Hatton, founder of inclusive UK recruitment firm Evenbreak, agrees.

“People are frightened of disability because they think it’s going to be incredibly expensive for all the adjustments,” Hatton recently told the Financial Times. “But in fact they’re simple and cheap.” 

“The technology is there already — it’s just a question of using it in a way that’s inclusive.”

Employers might be surprised to find just how many accessible tools they already have at their fingertips.

Kristy Viers went viral after tweeting a video using the accessibility features built into an iPhone. 

It’s now been viewed over 7 million times.

Work accelerated

As ever, companies will adopt new technology at different rates. So it may be a while before your workplace uses facial recognition, or lets you control the thermostat on your phone.

But there’s no doubt that all companies are on the accelerated track now. In fact, consultancy McKinsey says US ecommerce experienced 10 years worth of growth in the first three months.

The world is changing fast, and technology will be the key to creating a workplace future that works for all of us.

CPO Digital Forum: Crown Resorts And IKON Services

A clean start: tips and tricks for corporates to create a COVID-safe workplace.


One of the biggest misconceptions out there right now is that cleaning is booming, says Estelle Lewis, who is the group executive general manager for partnerships at cleaning services and hygiene products company IKON Services.

The company, which provides cleaning services and hygiene products to a number of blue chip clients, including Crown Resorts, has been on a difficult journey.

A big challenge has been accessing accurate information and ensuring it’s disseminated to staff and clients, she says.

“People turn to cleaning companies as the experts about COVID-19, but the reality is that this has sort of hit us all very quickly and none of us have really had time to sort of take in what this virus actually means for all of these businesses.

“We’re learning while our clients are learning, but we need to be that one step ahead,” Lewis says.

The Group General Manager of Procurement and Supply Chains, Ben Briggs admits he’s had similar challenges at Crown Resorts, with approximately 16,000 staff and contractors regularly on site.

“Reopening a Casino will have its challenges. It’s probably one of the most difficult things to do because you don’t typically reopen, you’re always open,” Briggs says.

“So we have to understand how to create a safe working environment for people, staff and patrons as part of the reopening phase.

“There’s a lot of human elements that we’re going to have to work through over the next couple of months to make sure that we can create a safe working environment at Crown,” he says.

As people get back to work, there’s going to be a level of comfort around the fact that we’re getting back to normal. But we need to be reminded that it’s a ‘new normal’ and a complex space, the pair agree.

The pair opened up about some of the 7 biggest challenges for companies looking to create a Covid-safe work environment:

1. Public confidence

A key priority right now is looking for ways to make the public need to feel safe about returning, so a lot of work needs to go into messaging, Briggs says.

“It will be a different working environment and a different operating environment. You may see thermal scanners at entry points, limited access points into the casino, furniture removed so that we can create social distancing and all the communication that needs to go along with that so that people feel safe,” he says.

“It’s not going to be easy, but I’m pretty confident that with the measures we’re putting in place, people are going to feel safe to come back to the property and come back and enjoy our facilities again,” he says.

Briggs admits he’s been dubbed ‘The Sanitiser Guy’ and ‘The Sneeze Guard Man’ by his colleagues as he looks to overhaul Crown.

“Where practical be such as hotel reception desks, we’re putting sneeze guards up. There’s sanitisation stations everywhere you go. People are going to have access to masks and sanitisation,” he says.

2. Visual reminders

Visual reminders in the form of signs and messages are being erected throughout properties and visual reminders added to flooring to keep people apart.

Making sure that hand sanitisers and wipes are available to all for staff to clean down their environments when they come and go will be crucial, Briggs adds.

Remote working will also be crucial, because we are unlikely to get all the 15,000 people back to work in the same space. We’re going to have to be smart about it. “Assessing which roles can work remotely, how we structure the work environment to enable appropriate distancing and which roles are operational and are needed on the ground will require some finessing,” he adds.

Lewis adds that she’s looking at sourcing a piece of sophisticated technology with an LSD screen to allow customer communication that allows you to add COVID-19 messages and takes temperatures at reception points is on the cards for clients.

3. Communal kitchens

The communal kitchen was once a place where food, coffee and great conversation takes place in offices, but that looks set to be a thing of the past, Lewis says.

Communal plates, cutlery, glassware and the shared office fruit bowl is on the chopping block.

“Kitchens are also a tricky space from a cleaning perspective. It could be an area where fogging works really well, which is a mist spray that works well for tight spaces. The high grade chemical concentrate mist helps get into corners and edges where viruses can live, which I’d recommend doing on a regular basis,” Lewis says.

And while there a plethora of new cleaning companies entering the market offering fogging and sanitisation, businesses need to ensure they engage companies that stand for trust and integrity.

4. The boardroom

Board meetings will be a very different function within a business. The room will be transformed to adhere to social distancing, with every second chair removed, access to wipes and additional bins for wipes to prevent the spread of germs. Hand sanitiser will also be added to the room.

People will be expected to take responsibility for their own hygiene, and report any symptoms if they’re feeling unwell and stay home, Briggs says.

5. Vulnerable workers

Vulnerable workers who are considered high risk require special consideration in the workplace, Briggs says.

It’s about putting enough protections in place for them so they feel safe and willing to come back into the office. A perspex screen and floor markings to encourage social distancing perspective so that people have their own space will be crucial.

“Adapt our workplace policies and processes to ensure they are safe and their workspace is a safe haven will be crucial. Reporting and compliance is also important,” Briggs adds.

6. Response plan

Creating a rapid response process that provides specific measures for closing down in the event of an outbreak is crucial, Briggs says.

The rapid response plan ensures properties are closed down and reopened swiftly, which also needs to be part of a training regime for staff and enforced, he says.

7. Clean desks

The traditional desk station is being overhauled, while hot desking has been abandoned in corporate settings around the world.

While people will continue to be encouraging people so work from home, if they do need to come into work, each personal workspace will need to be kept tidy and minimalistic so surfaces can be cleaned is paramount, Briggs says.

“It’s about keeping those practices up so that we don’t get comfortable and lazy in the area that things have gone back to normal so that we can go back to our previous behaviours,” Briggs says.

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Working From Home? WFH Is More A Case Of Warring Family Hell

What are the perils of working from home?


Many of us have dreamt of this moment. No commuting. You can work in your PJs. Watch daytime TV. Do a spot of gardening. Eat your lunch on the sofa. And still get all your work done. Yes… it should be heaven.

Instead, your internet speed is something out of the dark ages – remember the days of dial-up modems?

With everyone online, all-the-time, forget video conferencing with the office… buffering is back!

This is just one of the stresses and strains of self-isolation, which are compounding the crippling anxiety of financial fears and job insecurity.

With millions of people worldwide being forced to WFH, many are also being locked up 24/7 with their partners/families… and the two are just not compatible.

WFH is fine, when it’s just you. Trying to do it whilst also looking after children, foraging for those elusive items such as toilet rolls, while remaining well and healthy, checking in on loved ones, and keeping the boss happy, is virtually impossible.

Aside from slow internet speeds, there are just too many distractions.

Space invaders: keep them out

Even if you don’t have children fighting over food or bellowing into their headsets (why do they have to shout as they game?), there will be plenty of your neighbours whose offspring are going stir crazy.

A kick around in the garden sounds like they are playing a real-life game of Fortnight rather than football particularly when it is magnified a dozen times (who knew there were so many children living so close?).

Along with the continuous squeals from trampolines and parents shouting in frustration ‘stop fighting’, you will need more than noise-cancelling headphones.

Finally, there are the space squabbles.

You like working from the dining table or breakfast bar? It’s close to the coffee machine and normally quite peaceful. However, every inch seems to be covered with unfinished homework, half-built Lego sets and crayons and paints. It’s great that the kids want to be creative, but you need peace and quiet. You certainly don’t want someone to scribble a picture of a rainbow over your end-of-year report.

You need boundaries

So, it’s time for some rules. The sooner you set these the better – before everyone else has got set in the new routine.

  • Set your own ‘office hours’: Tell everyone “I’m going to work”.  This will put you in the right mindset – and also give you some demarcation. When you finish for the day, you want to be able to “leave” the office, shut down your laptop, and put work out of sight, and out of mind. Also, it should signal to your partner that just because you are at home, now is not the time to mow the lawn, put up a shelf, or chat endlessly.
  • Limit screen time: Keep the rest of the household’s use of the internet to a minimum during your critical working hours. It will be good for them!
  • Ask for some quiet time during the day: Even if you’ve shut the office door, you will probably find the household noise a distraction. If you need to concentrate or make calls, you cannot have a blaring TV or toddler tantrums in the background, so try to set a few hours a day when the house is quieter.
  • Claim some space:  In my household there is a current battle over the best office chair – and who gets the biggest desk. So, claim your own home office space (even if it is in the corner of the bedroom) and make it as work-friendly as possible: this might be your workplace for several months.
  • Find a lockable cupboard: Your printer paper will vanish, the family will use up all your printer ink, you will find someone “gaming” on your office laptop – or worse spilling a soda into your computer. Keep work tech for work only.
  • Invest in some protection: Make sure your anti-virus is up-to-date and all of your online devices are secure. Working from home might be designed to protect you from the coronavirus – but what about computer viruses.

But remember, it’s not forever

At some point people will return to work, schools, colleges and universities will open their doors and your home will no longer be for work, rest and play.

So try not to stress too much about poor internet speeds, a lack of space (both headspace and physical space) and too many competing demands.

You may never get an opportunity to spend so much time with the ones you love – even if, right now, you are hating being with them day and night. So try to enjoy WFH.

Need crowdsourced confidence during this crisis? Join our exclusive Supply Chain Crisis: Covid 19 group and get access to expert advice, news, views and the ability to intimately connect with procurement professionals worldwide. 

Is It Time To Get Rid Of The Open-Plan Office?

Well conducted research is beginning to appear and it does not look good for the open plan office…

By Monkey Business Images/ Shutterstock

The open plan office is the badge of the thoroughly modern work space. It’s as much a part of the office of the future as unlimited free snacks and Fussball tables in the common room.  But research is starting to pile up that it is doing more harm than good.  A lot more harm than good.

By 2014, seven out of every ten offices were open plan according to reporting in the New Yorker.  Gone were the sea of cubicles that inspired Dilbert’s creator.  Instead the typical office looked more like an aircraft hangar full of desks.  The theory was the removing physical barriers removed barriers to collaboration and communication. 

Oh, and there was the no insignificant bonus that they cost a lot less to build and fit out and employees and their work were easier to monitor.  While that theory has logical appeal there was surprisingly little empirical evidence to back it up. The research that did exist was based largely on self-reported questionnaire responses and attempted to measure largely intangible outcomes like employee satisfaction.

Open Plan – does it actually work?

Now however, well conducted research is beginning to appear and it does not look good for the open plan office.  In July last year, the Harvard Business School conducted a large study with a first of its kind methodology.  The researchers decided to use wearable technology such as movement sensors, cameras and microphones embedded in badges to accurately measure whether open plan offices actually did increase collaboration and communication.  The devices were deployed in two different company headquarters before and after a shift to an open plan design.

To ensure robust data, the researchers ensured the devices were deployed over a long time frame and measurements were taken at the same points in the business cycle.  There was no point comparing an end of quarter rush to a start of quarter quiet period.

The results were extraordinary.  Rather than increase face to face collaboration and communication, the shift to open plan massively decreased it.  People talked face to face 70 per cent less in an open plan office than in the normal office space that had preceded it.  The researchers speculated that the open plan triggered a natural human withdrawal response to large groups.  People have a fundamental desire for privacy and the open plan violated that.  Workers stopped talking in person and IM and email traffic surged by 50 per cent.

Perhaps more importantly, from a bottom-line perspective, the change also decreased productivity and work quality in both of the studied companies.  Other studies have estimated the value of this impact to be in the region of a 20 per cent decrease in productivity.

This new research adds quantitative weight to something more traditional studies have been highlighting for the last couple of decades.  Such studies have found that open plan offices had a negative impact on job satisfaction, attention spans and creative thinking, have dramatically increased levels of stress, conflict and staff turnover and significantly increased sick leave.   

And all of that is before we consider the cost of distraction.

Lack of Privacy

A 2013 study of open plan offices revealed that nearly half of the surveyed workers said the lack of sound privacy was a significant problem for them and more than 30 per cent said the same thing about visual privacy.  The same researchers in a previous study concluded that the loss of productivity “due to noise distraction” was doubled in open plan offices. 

It’s not surprising then that the Information Overload Research Group a non-profit consortium of business professionals, researchers, and consultants, estimates that distraction wastes 25 per cent of knowledge workers’ time and is costing the United States economy almost one trillion dollars a year.

Clearly the answer is to put the walls back in.  It might not create any net gains but at least it would reclaim the ground lost by the disastrous detour into communal office space. However,  if you really want to increase productivity, keep the talent happy and retain your best staff then the evidence is now suggesting that you should delete the office altogether and let employees work from home. 

The Worst of Ideas

A recent very large randomised controlled study on a Chinese call-centre operators, for example, found that working from home increased productivity by 13 per cent.  Nine of those percentage points were from working more minutes per shift and four per cent from more calls per minute.  

Home based workers also reported feeling more satisfied and the attrition rate halved. Working from home is not for every employee or every type of job but at least there are upsides and the good news for the CFO is that it saves even more on floorspace costs than the open plan office. 

The open plan office was a bad idea implemented for spurious reasons with an inadequate evidence base.  And it turns out to be a terrible idea.  All we need now is management teams brave enough to admit that and move towards work structures the evidence says significantly improve rather than degrade productivity.

10 Phrases You Should Never Say At Work

What are the phrases you should avoid in the workplace? We reveal the top ten most irritating and annoying phrases that are guaranteed to wind up your colleagues…

Some are just totally meaningless pieces of jargon – thrown into the conversation to disguise the fact that you have don’t know what you talking about. Others are downright rude or deliberately confusing. While some of the things we say at work just make us look stupid.

So, what are the phrases to avoid? Well the top 10 most irritating and annoying phrases to say at work (things that are guaranteed to wind up your colleagues) are:

1. With all due respect

When someone says this, what do they actually mean?

Often, it is the exact opposite… this is just a passive/aggressive way of saying, “I know better than you”.  Respect you? Well, they obviously don’t.

So, it is probably no surprise that these four words really wind us up and have been voted the most aggravating in the workplace by around half of those surveyed by CV-Library. If you are ever tempted to use this phrase (even ironically), don’t.

2. Reach out

The problem with this phrase, is that it can have so many meanings. When you thank someone for “reaching out” to you, are you implying they are offering to help you or that they are asking for help? Telling someone else to do this (as in ‘go and reach out to accounts’) is patronising particularly if what you really want them to do is make contact in a highly professional manner.

While “I’ll get my people to reach out to you” is incredibly confusing. What does mean? That they will be in touch next week? Or is this just a polite way of saying “don’t call us and we won’t call you”?

3. At the end of the day and 4. It is what it is

So, the boss is stumped…and cannot think of a solution. So, they say “it is what it is” as a way of saying let’s just accept a bad situation. Worse, “at the end of the day” implies that what will be, will be. Put the two phrases together – At the end of the day, it is what it is – and you might as well throw your hands in the air and give up. Please: just say it like it is.

5. Think outside the box

What is wrong with telling someone to think creatively and come up with innovative solutions? Context. Generally, you are told to “think outside the box” when everyone else is stumped for ideas. So, you are being asked to do the impossible. Also, most organisations don’t actually welcome unconventional and original thinking.

6. Let’s regroup

This is another phrase that has too many meanings. Is this a polite way of telling a group that they are all useless and new people need to be brought into the meeting? Or that you need fresh ideas? Or just more time to think of new ideas? Confused? You will be.

7. Can I borrow you for a second? and 8. Have you got two minutes?

Another irritating habit is using a euphemism to impose on your time when you are already extremely busy. Let’s face facts: the interruption is never for two minutes let alone a second. The person who uses this phrase, knows you would refuse to give up your afternoon to help them. But when they pretend that all they need is just a small amount of your time, it is really hard to say “’no” without appearing difficult. Irritating, isn’t it? When you are tempted to use either of these phrases, think about that.

9. At this moment in time

This is a great way to obfuscate when you do not have a clue/haven’t completed the project/forgot to follow a lead/don’t want to commit to a yes or no.  etc. So, “Is the client going to make that purchase?”. Answer: “At this moment in time, they are considering it”. The truth? Anyone’s guess.

10. Get the ball rolling

This is a bit last century when sporting metaphors dominated the world of business gobbledegook. Remember: “pass the ball”, “left field”, and “knocking it out of the park”?  Not only is this dated, once again it is not good communication… tell it like it is.

Surprisingly, motoring metaphors such as “in the fast lane”, “shift up a gear”, “put the brakes on”…or that highly annoying “let’s park this to one side”, don’t feature in the top ten.

So next time you are tempted to slip into jargon remember it is highly irritating. Also, being direct gets better results. “People may take what you are saying the wrong way,” says Lee Biggins, founder and CEO of CV-Library. “If you’re hinting a circling back to the task later or asking for more hands on deck, this can come across as rude. Are they not good enough for this task?”

….AND THE 10 THINGS THAT YOU SHOULD NEVER SAY IF YOU WANT A PROMOTION

While jargon is annoying, in an interview for a step-up the career ladder, it is being too informal that is the problem.

What are you trying to convey? If you are a more mature candidate, perhaps you believe (wrongly) that saying words like “epic fail” makes you down with the kids. It doesn’t.

Or if you genuinely litter your conversations with “totes” perhaps you don’t realise that this is NOT the way to get a better job (even if it is a very informal setting). It is just not professional.

So don’t be tempted. These are the buzzwords employers are fed up with hearing:

  1. Literally 
  2. Like
  3. Just sayin’ 
  4. Banter
  5. Totes
  6. Amazeballs
  7. My bad
  8. Yolo 
  9. Me thinks
  10. Sorry not sorry

“Be mindful that if you’re after a promotion, your employer won’t appreciate you saying a buzzword like ‘my bad’ to excuse yourself for making a mistake,” advises Lee Biggins who warns that using colloquialisms makes you appear less intelligent, can confuse colleagues if they don’t know exactly what you mean and frustrates those you work with because there is a “lack of substance” behind what you’re saying.

Want to get your wheels turning towards a supply chain career one could only dream of? Then don’t miss our upcoming Career Boot Camp with IBM – a free 5-part podcast series with some of the very best of the best. Check it out here: https://www.procurious.com/career-boot-camp-2019

Five Rules For Dealing With A Toxic Workmate

There are five key things you should do that will make life a lot easier when you work for, or with, a toxic person…

Toxic People exist in almost every workplace.  You are much more likely to encounter one than not and the further you progress towards the top of your organisation, the more likely it is that you will be working alongside, or for, one.

They aren’t toxic in the radioactive, life endangering sense, rather they are toxic in the career limiting sense – specifically your career. They delight in finding minor fractures in the social structure of your workplace, driving enormous wedges into them and sitting back to watch the fireworks.  They enjoy bullying those they manage and emotionally tormenting those they work with. They will lie constantly but somehow no mud ever sticks to them while those all around them fall on their swords.

A workplace containing a toxic person will be riddled with distrust and fear.  Productivity will be at rock bottom and staff turnover will be through the roof.  They care nothing for the good of the organisation or anybody in it.  Their only motivation is cheap thrills and personal gain at all costs.

When you find yourself in such a workplace, there are things you should do and there are things you should definitely not do. A 2016 study of Australian workplaces plagued by what the researchers called ‘toxic leaders’ found that the following strategies were not a good idea. This was because they resulted in prolonging stress and fear of the leader:

  • Confronting them
  • Avoiding, ignoring or bypassing them
  • Whistleblowing
  • Ruminating on the wrongs done and reliving the feelings of anger and frustration
  • Focusing on work
  • Taking sick leave (as it provided short-term relief only).

Instead, you must leave your passion for your job at home. You must become a well-mannered, honest, polite, compliant, precise employee who does whatever they are told no matter how pointless. Here are five things you should do that will make life a lot easier when you work for, or with, a toxic person.

Rule 1 – Accept reality

The most important rule is acceptance.  You must accept that you are working with a toxic person with psychopathic tendencies. They are not wired the same as you and regard you as a tool for achieving their aims in much the same way that you might regard a photocopier.  They don’t care about you at all and nothing you do or say will change that.  Every time you try to interpret their behaviour using rules which would apply to you or any other normal person, you will be confused, dismayed and potentially targeted. Do not under any circumstances suffer under the misapprehension that you have changed, or can change, anything about the way they behave.  Your options are survival and find somewhere else to work (or hope they do).

Rule 2 – Be businesslike and polite

Before you open your mouth in the presence of the toxic workmate, always ask yourself ‘Am I being polite and professional?’. Do your best to avoid unnecessary contact. This does not mean give them the cold shoulder. It just means you don’t drop by their office for a chat. Whenever you speak to them, do it within the confines of your role and for an explicit purpose.

Rule 3 – Maintain privacy

A toxic workmate will pump you for information they can use against you and others. You can defend against this by not disclosing anything to them and making sure you understand the privacy settings on your social media. Do not discuss anything that is not entirely business related.

Rule 4 – Be honest

Always be honest even when it is against your interests. They will offer you an opportunity to fudge a bit. They might allow you to claim more expenses than you are otherwise entitled to. They may ignore you pilfering from the firm. They may allow you to take credit for something you did not do. No matter how much they make it seem like you’re all in this together, make no mistake, they are gathering dirt on you and they will use both that dirt and the weakness you displayed to manipulate you in the future. Learn to say no – and mean it – when anything slightly dodgy is being proposed. Otherwise they will use your weaknesses of character against you.

Rule 5 – Be prepared

Document every verbal request they make and seek clarity on every instruction. If you are asked verbally to do something immediately follow up the request with a confirmation by email. Retain a copy of the email in printed form. If you are not sure exactly what you are required to do, seek written clarification. If you don’t get it, send a follow-up email saying you didn’t get it, and how you interpret the task. Voluntarily provide regular written updates on your progress. In other words, behave as a competent but compliant slave that documents everything publicly.

In short, you must become an emotionless machine (while at work) if you plan to stay in that workplace. Accept reality and remove all emotional responses from the way you interact with that person. Do everything they ask of you and ensure you document everything. Don’t take anything personally and make sure you have a good support network outside the workplace. Work will become a place you go to perform mindlessly (while you look for another job), but as long as you don’t become vested in that complete waste of your time and talents, it won’t kill you.

David Gillespie is a guest speaker at the Big Ideas Summit in Sydney on Tuesday 30th October 2018, where he’ll help delegates understand how to deal with toxic people in the workplace. Interested in attending? Register here: http://www.bigideassummit.com/big-ideas-sydney

How To Deal With The Office Timewaster In 4 Videos

There are few thing more frustrating in life than a workplace timewaster. And the worst thing? They come in all different shapes and sizes, which makes them harder to spot!

ESB Professional/Shutterstock.com

Colleague: “Hey there buddy, did you have a good weekend?”

Me: “Sure did! But I’ll have to tell you about it later because I’ve got such a busy …”

Colleague: [Sits on the desk] “Great, great… let me tell you about my weekend. Let’s see, now. It all started to kick off on Friday, just after our last conversation…”

Sound familiar? We’ve all encountered chronic timewasters at work, which is why I’ve created this quick and easy video guide on how to shut them down so you can Get Sh#t Done.

Let’s start by working out what type of timewaster you’re dealing with.

1. The Chatter

Some of us like to keep our work life and social life separate. For others, their work life is their social life. Of course there should be a fun, chatty environment at work, but again, there’s always one person who doesn’t understand the limits. So, next time you find yourself making sympathetic noises while your colleague is telling you about their various cats’ medical histories, consider the fact that it will be your neck on the line when a deadline is missed.

How to shut down a chatter: Put a cap on their time – tell them before they begin that you’ve literally only got two minutes to spare. If you really want to drive home the point, get your phone out and set a countdown timer and place it on the table between you.

2.The Delegator

I’ve worked in the past for line managers who are guilty of this, although you’ll often come across colleagues working at the same level who think it’s okay to handball mundane tasks your way.  Specifically, my beef is with people who basically treat you like a search engine. For example:

“Mate, would you mind telling me the time difference between here and Beijing?”

“How much is that converted into Euros?”

“How long will it take me to drive to head office?”

Here’s why it’s frustrating – firstly, they’re really undervaluing your skill set. You were hired for your education, your experience and your intelligence, not your ability to type words into a box. Secondly, they’re just being lazy! I’ve rolled my eyes in the past when I’ve received an emailed question (like the above) which would have been answered straight away if my boss had simply typed it into Google instead of sending it to me.

But luckily, there’s a handy tool for just this situation.

How to shut down a Delegator: Six words: Let Me Google That For You. This tool is a brilliant way to answer a question that should have been googled. It generates a short, tongue-in-cheek tutorial about how to use a search engine (starting with “This is the internet”) and finishes with the answer to the original question. Check it out.

3. The sounding-boarder

Extrovert: “Man, I LOVE open-plan offices! They’re so great for bouncing ideas off people!”

Me: “Yes. Every single idea you’ve ever had.”

Okay, it’s true. Open plan offices, and even collaborative online workspaces like Slack, are ideal for airing and sharing ideas. But some people take the concept of the “sounding board” too far. This might involve a colleague regularly reading aloud emails that they’ve crafted before hitting send, or running stuff past you that really doesn’t require your input or opinion.

How to shut down a Sounding-Boarder:

  • Invest in a pair of noise-cancelling headphones and pretend you’re on an important call whenever your colleague gets that “sounding-board” look in their eye.
  • Give them a very short list of high-level areas where you feel you can add value.
  • Give them a taste of their own medicine by sitting them down and reading aloud the longest, dullest report you can find.

4. The Meeter

Me: “Oh, hey, just a reminder that we’ve got that client meeting tomorrow. Everything is under control, and I’ve sent you all the information you’ll need.”

Colleague: “Let’s have a meeting about that.”

Me: “Why? WHY?”

How much time and resources will corporates keep pouring into unnecessary meetings before they see the light?  Unnecessary meetings are so despised that they’ve become a meme. They’re a regular feature in Dilbert, and you can even buy a coffee mug that says “I survived another meeting that should have been an email”.

How to shut Meeters down: Insist that the person gives you some good reasons for the meeting. This includes a stated purpose, a start and end time, and a valid reason for each person to be there.

Do you know any other types of timewasters in the office? Leave a comment below!